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Senior Desktop Support Engineer Jobs in Milwaukee, WI

GE

Senior Premium Support Engineer

Waukesha, WI · On-site

Senior Premium Support Engineer The GE HealthCare Premium Support team is looking for a Senior ... desktop support * 2+ years of experience with AV production using Teams Live and/or similar

S&C

Senior Desktop & Network Support Analyst

Franklin, WI · On-site

$96.43K - $127.77K/yr

Join Our Team as a Senior Desktop & Network Support Analyst! We are seeking a highly motivated and accomplished Senior Endpoint Support Analyst with proven expertise in Microsoft 365, Azure, Intune ...

GE HealthCare

Senior Premium Support Engineer

Waukesha, WI · On-site

$94.40K - $141.60K/yr

Summary The GE HealthCare Premium Support team is looking for a Senior Premium Support Engineer who ... desktop support * 2+ years of experience with AV production using Teams Live and/or similar

Gehc

Senior Premium Support Engineer

Waukesha, WI

$94.40K - $141.60K/yr

Summary The GE HealthCare Premium Support team is looking for a Senior Premium Support Engineer who ... desktop support * 2+ years of experience with AV production using Teams Live and/or similar

GE Healthcare

Senior Premium Support Engineer

Waukesha, WI · On-site

$94.40K - $141.60K/yr

Summary The GE HealthCare Premium Support team is looking for a Senior Premium Support Engineer who ... desktop support * 2+ years of experience with AV production using Teams Live and/or similar

The Panaro Group LLC

Desktop Engineer

Milwaukee, WI · On-site

The Desktop Engineer is responsible for developing and implementing client based products for our ... This role is responsible for the implementation and tier III support for Direct Supply's PC desktop ...

Service Global

Desktop Engineer L1

Milwaukee, WI · On-site

Experience in providing VIP support and soft skills to handle users. * Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.

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Senior Desktop Support Engineer information

See Milwaukee, WI salary details

$22.2K

$101.7K

$156.7K

How much do senior desktop support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior desktop support engineer in Milwaukee, WI is $101,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,300.00 and $122,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Engineer, and why are they important?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by Senior Desktop Support Engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What are Senior Desktop Support Engineers?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are the most commonly searched types of Desktop Support Engineer jobs in Milwaukee, WI? The most popular types of Desktop Support Engineer jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Senior Desktop Support Engineer jobs? Cities near Milwaukee, WI with the most Senior Desktop Support Engineer job openings:
Senior Desktop Support Engineer jobs near you
Desktop Support Engineer

Desktop Support Engineer

MARS Solutions Group

Milwaukee, WI • On-site

Contractor

Posted 23 days ago

Job description

MARS Solutions Group is looking for an experienced Help Desktop Support I located in Milwaukee, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.

Interview Process: Microsoft Teams

Note: Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.

Additional details: Onsite, possibly wet and dirty working conditions.  Typical work week would be Monday - Friday - 8 hour shifts onsite at the Zoo.

Top Skills & Years of Experience:

  • 1-3 years customer service experience.
  • 2-year degree in an IT related field or current progress towards a degree in combination with experience.
  • Familiarity with Microsoft Active Directory
  • Familiarity with Microsoft SCCM imaging software

Nice to Have Skills:

  • Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
  • Participate in installing, configuring, and maintaining computer operating systems and images.
  • Install and troubleshoot peripherals for users.
  • Aid in troubleshooting smartphones and other related ad hoc devices.
  • Point of Sale Experience

Project Details: The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.