Senior Data Center Operations Lead Jobs (NOW HIRING)

Job Summary:
Tata Consultancy Services is seeking a Data Center Operations Lead / Architect responsible for leading 24/7 data center operations. The role focuses on ensuring high availability, reliability, and security while driving operational excellence and incident management.
Responsibilities:
• Lead and manage day-to-day data center operations across servers, storage, networking, and facilities
• Ensure maximum uptime, system availability, and SLA compliance
• Oversee monitoring, alerting, and proactive issue resolution
• Manage operational activities such as backups, patching, batch jobs, and scheduled maintenance
• Ensure reliable, secure, and cost-effective delivery of infrastructure services
• Act as the primary escalation point for critical incidents and outages
• Drive resolution of incidents in collaboration with cross-functional teams
• Lead root cause analysis (RCA) and implement preventive measures
• Ensure strict adherence to ITIL processes (Incident, Problem, Change, Service Request Management)
• Lead ITIL-aligned service delivery processes, ensuring consistent execution
• Drive operational excellence, SLA adherence, and continuous improvement initiatives
• Ensure high-quality handling of incidents, problems, changes, and service requests
• Lead, mentor, and manage a team of data center engineers and operations staff
• Manage shift schedules, on-call rotations, and 24/7 support coverage
• Drive performance management and team skill development
• Oversee installation, configuration, maintenance, and lifecycle management of infrastructure
• Manage hardware upgrades, patching, and DC activities (Moves/Adds/Changes)
• Ensure backup, disaster recovery (DR), and business continuity readiness
• Provide operational insights into infrastructure design and architecture decisions
• Support implementation of new technologies ensuring operational readiness and stability
• Recommend improvements for performance, capacity, and resilience
• Monitor infrastructure utilization and performance metrics
• Plan and manage capacity and scalability requirements
• Optimize resource usage to improve efficiency and reduce cost
• Coordinate with vendors for support, maintenance, and issue resolution
• Collaborate with Cloud, Network, Security, and Application teams
• Ensure adherence to SLAs and service delivery commitments
• Ensure compliance with security standards, policies, and regulatory requirements
• Maintain operational documentation and SOPs
• Support audits, risk assessments, and compliance activities
• Manage monitoring tools and implement alert thresholds
• Track and report key metrics such as uptime, MTTR, SLA compliance, and incident trends
• Provide dashboards and reports to leadership
• Responsible for ensuring reliable, secure, and cost effective delivery of infrastructure services across the environment
• Strong hands-on expertise in servers, storage, networking, and virtualization
• Deep understanding of ITIL processes (Incident, Problem, Change, Service Requests)
• Experience with monitoring tools and ITSM platforms (e.g., ServiceNow)
• Leads ITIL-aligned service delivery processes, ensuring consistent and efficient execution
• Ensures governance across incident, problem, change, and service request management
• Focus on operational stability, process adherence, and continuous improvement
Qualifications:
Required:
• Lead and manage day-to-day data center operations across servers, storage, networking, and facilities
• Ensure maximum uptime, system availability, and SLA compliance
• Oversee monitoring, alerting, and proactive issue resolution
• Manage operational activities such as backups, patching, batch jobs, and scheduled maintenance
• Ensure reliable, secure, and cost-effective delivery of infrastructure services
• Act as the primary escalation point for critical incidents and outages
• Drive resolution of incidents in collaboration with cross-functional teams
• Lead root cause analysis (RCA) and implement preventive measures
• Ensure strict adherence to ITIL processes (Incident, Problem, Change, Service Request Management)
• Lead ITIL-aligned service delivery processes, ensuring consistent execution
• Drive operational excellence, SLA adherence, and continuous improvement initiatives
• Ensure high-quality handling of incidents, problems, changes, and service requests
• Lead, mentor, and manage a team of data center engineers and operations staff
• Manage shift schedules, on-call rotations, and 24/7 support coverage
• Drive performance management and team skill development
• Oversee installation, configuration, maintenance, and lifecycle management of infrastructure
• Manage hardware upgrades, patching, and DC activities (Moves/Adds/Changes)
• Ensure backup, disaster recovery (DR), and business continuity readiness
• Provide operational insights into infrastructure design and architecture decisions
• Support implementation of new technologies ensuring operational readiness and stability
• Recommend improvements for performance, capacity, and resilience
• Monitor infrastructure utilization and performance metrics
• Plan and manage capacity and scalability requirements
• Optimize resource usage to improve efficiency and reduce cost
• Coordinate with vendors for support, maintenance, and issue resolution
• Collaborate with Cloud, Network, Security, and Application teams
• Ensure adherence to SLAs and service delivery commitments
• Ensure compliance with security standards, policies, and regulatory requirements
• Maintain operational documentation and SOPs
• Support audits, risk assessments, and compliance activities
• Manage monitoring tools and implement alert thresholds
• Track and report key metrics such as uptime, MTTR, SLA compliance, and incident trends
• Provide dashboards and reports to leadership
• Responsible for ensuring reliable, secure, and cost effective delivery of infrastructure services across the environment
• Strong hands-on expertise in servers, storage, networking, and virtualization
• Deep understanding of ITIL processes (Incident, Problem, Change, Service Requests)
• Experience with monitoring tools and ITSM platforms (e.g., ServiceNow)
• Typically requires 10–15+ years of experience in data center operations, infrastructure support, or similar operations-focused leadership roles
• Proven experience managing 24/7 production environments
• Leads ITIL-aligned service delivery processes, ensuring consistent and efficient execution
• Ensures governance across incident, problem, change, and service request management
• Focus on operational stability, process adherence, and continuous improvement
Preferred:
• Experience in banking or financial services domain
• Exposure to cloud platforms (Azure, AWS) and hybrid environments
• Familiarity with automation tools (Ansible, Terraform)
• Strong troubleshooting and analytical capabilities
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.