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Contractual Data Center Operations Lead Jobs (NOW HIRING)

EOS

Data Center Operations Lead

Columbus, OH · On-site

Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual ... Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians. Drive ...

EOS

Data Center Operations Leader

Prineville, OR

... development, and contractual SLA performance. The Operations Leader serves as the primary ... Lead daily operations across multiple data center campuses, including Network Operations, Field ...

EOS

Data Center Operations Leader

Hillsboro, OR

... development, and contractual SLA performance. The Operations Leader serves as the primary ... Lead daily operations across multiple data center campuses, including Network Operations, Field ...

EOS

Data Center Operations Leader

Hillsboro, OR · On-site

... development, and contractual SLA performance. The Operations Leader serves as the primary ... Lead daily operations across multiple data center campuses, including Network Operations, Field ...

Intraedge

Data Center Operations Engineer

Atlanta, GA · On-site

As our Senior Data Center Operations Engineer, your main mission is to own day-to-day operations ... You will serve as the primary technical lead for 24x7 colocation facility operations, reporting to ...

Socket.dev

Data Center Operations Manager

Chandler, AZ · On-site

$110 - $140/hr

Lead concurrent projects including hardware refreshes, capacity expansions, and migrations ... Own vendor SLA governance across all colocation providers, ensuring contractual obligations are met ...

Digital Realty

Manager Data Center Operations

Dallas, TX · On-site

$165K/yr

Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations. Develop ...

Digital Realty

Manager Data Center Operations

Manassas, VA · On-site

$167K/yr

Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations. Develop ...

Digital Realty

Manager Data Center Operations

Dallas, TX

$165K/yr

Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations. Develop ...

Digital Realty

Manager Data Center Operations

Dallas, TX · On-site

$165K/yr

Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations. Develop ...

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Contractual Data Center Operations Lead information

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How much do contractual data center operations lead jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for contractual data center operations lead in the United States is $46.63, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $67.31 per hour, depending on experience, location, and employer.

What is the difference between Contractual Data Center Operations Lead vs Data Center Technician?

AspectContractual Data Center Operations LeadData Center Technician
CertificationsRelevant certifications like CDCP, CCNA, or data center-specific credentialsEntry-level or technical certifications, such as CompTIA Server+ or Cisco certifications
Work EnvironmentOversees operations, manages teams, and coordinates with vendors in data centersPerforms hands-on hardware installation, maintenance, and troubleshooting in data centers
Employer & Industry UsageUsed by organizations contracting external leads for data center managementCommonly employed directly by data center operators or service providers

The Contractual Data Center Operations Lead focuses on managing data center operations, team coordination, and vendor relations, often in a contractual capacity. In contrast, Data Center Technicians handle the technical, hands-on tasks like hardware setup and troubleshooting. Both roles require technical knowledge, but the lead position emphasizes management and oversight, while technicians focus on operational execution.

What cities are hiring for Contractual Data Center Operations Lead jobs?

Cities with the most Contractual Data Center Operations Lead job openings:

What are the most commonly searched types of Data Center Operations Lead jobs?

The most popular types of Data Center Operations Lead jobs are:

What states have the most Contractual Data Center Operations Lead jobs?

States with the most job openings for Contractual Data Center Operations Lead jobs include:

Contractual Data Center Operations Lead jobs near you

Data Center Operations Lead

EOS

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. 

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION SUMMARY:  
The Data Center Operations Leader is responsible for overseeing a designated Data Center Pod, which includes up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of over 200 employees. Reporting to the Service Delivery Manager or Service Director (depending on pod size), this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and compliance with contractual SLA performance.  You will serve as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio.
 
This position requires a proven leader capable of managing large-scale, mission-critical operations in a fast-paced 24x7 environment.
 
KEY RESPONSIBILITIES
Operational Leadership  
Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.  
Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.  
Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.  
Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.  
Client Relationship Management  
Serve as the primary operational contact for assigned customer stakeholders.
Build strong client relationships through consistent communication, transparency, and execution.  
Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).  
Present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.  
Resolve customer escalations and identify opportunities to enhance service delivery and customer satisfaction.  
Leadership & Talent Development  
Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.  
Drive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.  
Partner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth.  
Foster a culture of accountability, teamwork, safety, customer service, and continuous improvement.  
Operational & Financial Performance  
Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.  
Monitor operational performance using dashboards, KPIs, and scorecards.  
Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.  
Drive Lean process improvements, automation, standardization, and operational efficiencies.  
Performance Expectations  
Success in this role is measured through the following performance scorecard:
SLA Performance (35%) - Contractual compliance, uptime, customer satisfaction, and service delivery.  
Delivery & Throughput (20%) - Productivity, labor utilization, work completed versus forecast, and operational output.  
Quality & Accuracy (15%) - First-time-right execution, QA/QC performance, audit compliance, and documentation accuracy.  
Repair & Responsiveness (15%) - Ticket response time, incident management, MTTR, backlog reduction, and escalation management.  
Governance & Reporting (10%) - Weekly and monthly operational reporting, dashboard accuracy, compliance, and audit readiness.  
Continuous Improvement (5%) - Delivery of process improvements, automation opportunities, operational efficiencies, and a minimum of three improvement initiatives per quarter.  
 
MINIMUM QUALIFICATIONS
Bachelor's degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience.  
8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.  
5+ years managing multiple operational teams across geographically distributed sites.  
Experience leading organizations of 100+ employees; experience managing 200+ employees is preferred.  
Demonstrated success managing enterprise or hyperscale customer relationships.  
Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.  
Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
Proven ability to lead organizational change and continuous improvement initiatives.  
 
Preferred Qualifications  
Experience supporting managed service, IT operations, and business operations.  
Knowledge of ITIL service management principles.  
Lean Six Sigma, PMP, or other project management certifications.  
Experience with executive dashboards, KPI reporting, and business reviews.  
Strong understanding of mission-critical infrastructure and data center operations.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

  • Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
  • 10 Days of Paid Time Off (PTO) annually
  • 12 Paid Holidays
  • 6 Sick Days (available after 90 days of employment)
  • 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) 

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

 #INDNAMER
#LI-ONSITE

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