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Senior Customer Success Manager Edtech Jobs in Rialto, CA

WINONICS

Senior Customer Service Rep.

Brea, CA · On-site

$25 - $40/hr

Winonics is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate the order process from quote through shipment in a fast-paced PCB manufacturing ...

WINONICS

Senior Customer Service Rep.

Brea, CA · On-site

$25 - $40/hr

Winonics is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate the order process from quote through shipment in a fast-paced PCB manufacturing ...

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

Certified Customer Success Manager (CCSM) * Combination of the following technical certifications ... Opportunity to grow into senior account management or client success leadership roles * Supportive ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Project Manager owns the relationship with the customer, manages relationships with ... success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA ...

Carmax

Senior Customer Specialist

Norco, CA · On-site

$28.80 - $43.20/hr

Train and mentor associates, fostering development and team success. * Execute strategies to ... Provide management coverage by opening and closing the store as needed. * Perform administrative ...

Carmax

Senior Customer Specialist

Norco, CA

$28.80 - $43.20/hr

Train and mentor associates, fostering development and team success. * Execute strategies to ... Provide management coverage by opening and closing the store as needed. * Perform administrative ...

CarMax, Inc.

Senior Customer Specialist

Norco, CA · On-site

$28.80 - $43.20/hr

Train and mentor associates, fostering development and team success. * Execute strategies to ... Provide management coverage by opening and closing the store as needed. * Perform administrative ...

City of Hesperia

Customer Service Supervisor

Hesperia, CA · On-site

$7.6K - $9.2K/mo

This classification is distinguished from the classifications of Administrative Analyst and Senior Customer Service Representative by the performance of full supervisory responsibility for the ...

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All JobsCustomer Success Edtech JobsSenior Customer Success Manager Edtech JobsSenior Customer Success Manager Edtech Jobs in Rialto, CA

Senior Customer Success Manager Edtech information

See Rialto, CA salary details

$45.1K

$103.1K

$121.8K

How much do senior customer success manager edtech jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior customer success manager edtech in Rialto, CA is $103,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $116,800.00 per year, depending on experience, location, and employer.

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

What job categories do people searching Senior Customer Success Manager Edtech jobs in Rialto, CA look for?

The top searched job categories for Senior Customer Success Manager Edtech jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Senior Customer Success Manager Edtech jobs?

Cities near Rialto, CA with the most Senior Customer Success Manager Edtech job openings:

Senior Customer Success Manager Edtech jobs near you

Sr. Customer Service Representative

International Window

Corona, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.

About the Role

Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and architects. Handle detailed product inquiries, manage complex orders, resolve issues, and collaborate with sales, production, and shipping in a fast-paced environment.

Key Responsibilities

  • Provide accurate product info on configurations, sizes, glazing, finishes, energy ratings, and specs via phone, email, and portal.
  • Enter and update customer records, orders, and notes in CRM/ERP system accurately.
  • Maintain deep knowledge of vinyl/aluminum product lines, custom options.
  • Partner with Outside Sales to resolve concerns, complaints, change orders, and job-site issues quickly.
  • Coordinate with Production, and Shipping to track lead times, expedite orders, and ensure on-time delivery.
  • Manage escalations (warranties, substitutions, measurements), mentor juniors, and suggest process improvements.

Qualifications

  • 5+ years customer service / inside sales experience, and fenestration background.
  • Ability to build strong relationships with contractors, dealers, builders, and architects.
  • Strong prioritization and multitasking in a deadline-driven setting.
  • Positive, professional demeanor and solid work ethic.
  • Excellent verbal/written communication for explaining technical details.
  • Proficient in Microsoft Office, CRM/ERP (e.g., Salesforce, Epicor), and order systems.
  • Vinyl/aluminum window/door or fenestration experience a significant plus.

Required Skills

  • Accurate data entry & 10-key.
  • Strong math for pricing, square footage, and estimates.
  • Tape measurement reading and plan/spec interpretation.
  • Proven customer service in project-driven environments.
  • Quick learner in changing manufacturing settings.
  • Exceptional attention to detail.

Company Description

International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.