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Senior Customer Service Representative Jobs in Romeoville, IL

PrideStaff

Customer Service Representative

Mokena, IL · On-site

$19 - $20/hr

Customer Service Representative Position: Customer Service Representative (CSR) Position Type: Full-Time, Monday - Friday Hours: 8:00 AM - 5:00 PM (Includes a 1-hour unpaid lunch) Pay Rate: $19/hr ...

New

U-Haul

Customer Service Representative

Romeoville, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Steger, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

NVA

Customer Service Representative

Geneva, IL · On-site

$15 - $17/hr

CUSTOMER SERVICE REPRESENTATIVE (CSR) Valley Animal Hospital is seeking passionate and dependable ... Escalates complex matters to senior staff. Minimum of 1 year related experience required. National ...

NVA

Customer Service Representative

Geneva, IL · On-site

$15 - $17/hr

CUSTOMER SERVICE REPRESENTATIVE (CSR) Valley Animal Hospital is seeking passionate and dependable ... Escalates complex matters to senior staff. Minimum of 1 year related experience required. National ...

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Marmon

Customer Success Temp

Chicago, IL · On-site

Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents ...

U-Haul

Customer Service Representative

Flossmoor, IL · On-site

$15.40 - $17.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Priwils, Inc

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Romeoville, IL

Senior Customer Service Representative information

See Romeoville, IL salary details

$12

$23

$35

How much do senior customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for senior customer service representative in Romeoville, IL is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.96 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Romeoville, IL? The most popular types of Customer Service Representative jobs in Romeoville, IL are:
What are popular job titles related to Senior Customer Service Representative jobs in Romeoville, IL? For Senior Customer Service Representative jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Romeoville, IL look for? The top searched job categories for Senior Customer Service Representative jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Senior Customer Service Representative jobs? Cities near Romeoville, IL with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,935 per year, or $23.5 per hour.

Customer Service Representative

Clarity Partners, LLC

Chicago, IL • On-site

$17.25/hr

Other

Re-posted 15 days ago

Job description

Customer Service Representative

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges. This position requires onsite reporting 5 days a week.

Responsibilities:
  • Serve as the first point of contact for customers seeking assistance over the phone or email.
  • Identify and determine the best solution based on the issue and details provided by customers.
  • Walk the customer through billing types, charges and rates.
  • Direct unresolved/out of scope issues to the next level of support personnel/the proper department.
  • Provide accurate information on billing types, charges, rates and municipal requirements.
  • Notate events and problems and their resolution.
Requirements:
  • Proven experience as a customer service agent and/or other call center customer support role a plus.
  • Intermediate to advance computer skills.
  • Strong attention to detail, time management and organizational skills.
  • Ability to perform general office duties.
  • Must have a great sense of time management.
  • Ability to retain a wealth of information to provide to customers.
  • Ability to diagnose and resolve basic customer concerns.
  • Excellent communication skills.
  • Solid phone and customer service etiquette.
  • Customer-oriented and cool-tempered.

Clarity is committed to fair and equitable compensation practices. For the Customer Service Representative role, the hourly rate is $17.25/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.

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