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Senior Customer Service Representative Jobs in Rio Rancho, NM

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Albuquerque, NM · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Albuquerque, NM · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our ...

BCForward

Customer Service Representative

Albuquerque, NM · Remote

$19 - $19.90/hr

Remote Customer Service Representative Location: Remote (Local to State of New Mexico) Expected Duration: 12+ months contract (with possible extension) Job Type: Contract, 40 HRS WEEKLY, Onsite ...

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Senior Customer Service Representative information

See Rio Rancho, NM salary details

$11

$21

$33

How much do senior customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior customer service representative in Rio Rancho, NM is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.99 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Rio Rancho, NM?

The most popular types of Customer Service Representative jobs in Rio Rancho, NM are:

What are popular job titles related to Senior Customer Service Representative jobs in Rio Rancho, NM?

For Senior Customer Service Representative jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Rio Rancho, NM look for?

The top searched job categories for Senior Customer Service Representative jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Senior Customer Service Representative jobs?

Cities near Rio Rancho, NM with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,144 per year, or $21.7 per hour.

Customer Service Representative

Glaz-Tech Industries

Albuquerque, NM • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Position: Entry Level Order Specialist/ Customer Service Representative
Location: 6700 Bluewater Rd NW, Albuquerque, NM 87121
Department: Customer Service
Pay Rate: $17.00 hour (Depending on Experience) with 90 Day Pay Rate Change Based on Evaluation
Details:
  • In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches)
  • Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use
  • Order Placement Supervision (Business to Business Relation - No Call Center Type Interactions)
  • 3 Person Office Team
  • Business Hours: Monday- Friday, 8 a.m.-5 p.m. (No Weekends)

What is Glaz-Tech Industries?
Glaz-Tech Industries is a wholesale manufacturer and supplier of residential, commercial, & specialty glass with locations across 7 states. We offer the broadest product line in the flat glass industry including low-e products, laminated glass, tempered safety glass, tinted glass, reflective glass, and specializes in the manufacture of thermal efficient insulated glass units (Dual Pane Units).
Why Glaz-Tech Industries?
  • Competitive Pay with Annual Performance Reviews
  • Health Insurance With Employer Contribution
  • Medical, Dental, Vision and Disability Insurance
  • Company Paid Life Insurance
  • 401K Plan with Employer Contribution
  • Paid Vacation and 6 Paid Holidays
  • Company Paid Employee Discount Program

Summary
Glaz-Tech is looking for a Customer Service Representative. We are looking for a responsible, adaptable, detailed and self-driven individual. The job functions include receiving customer calls, data entry of customer's orders, and working with supervisor to communicate the most accurate information to any customer inquiries or pick-ups.
Candidate must possess strong customer service skills and professionalism as they will be working directly with Glaz-Tech customers over the phone and in person on a daily basis.
All potential applicants are subject to background checks and drug screens. After probationary period, health benefits will be available. Training on glass material will be provided.
Responsibilities may include:
  • Answering customer calls and being engaged with customers to understand their glass needs
  • Following-up with customers on the status of their purchase
  • Learn and use the ordering system to place glass orders
  • Potential to make sales calls to prospective and existing customers

Requirements:
  • Must possess strong computer and typing abilities
  • Strong interpersonal and customer service skills
  • Accuracy and attention to detail

Minimum Qualifications:
  • Must be 18 years or older
  • High School Diploma or equivalent
  • Authorized to work in the US
  • 2 years of Customer Service Experience
  • Experience in the Glass industry (preferred)

Be Prepared for an Interview- Please bring photo identification
Glaz-Tech Industries is an Equal Opportunity and E-Verify Employer. This position requires the successful completion of a criminal background check and/or drug screen
Job Type: Full time

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