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Senior Customer Service Representative Jobs in Maple Ridge, BC

Bunzl

Customer Service Representative

Pitt Meadows, BC

CA$45K - CA$47K/yr

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software ...

T.K. Graphics

Customer Service Representative

Surrey, BC

CA$43K - CA$55K/yr

Graphics, our Customer Service Representatives are at the heart of our operations--serving as the vital link between our clients and internal teams. In this role, you'll help deliver outstanding ...

FortisBC

Customer Service Representative

Burnaby, BC

CA$22.28/hr

As our Customer Service Representative, you'll put all passion for the customer experience to work and contribute to an environment where customer engagement matters most. In this role, you'll ...

Pro Mach

Customer Service Representative

Vancouver, BC · On-site

CA$60K - CA$65K/yr

The Customer Service Representative occupies a critical project coordination role within the Wexxar Packaging Sales Team by being responsible for preparing quotes and orders and responding to various ...

Pro Mach

Customer Service Representative

Richmond, BC · On-site

CA$60K - CA$65K/yr

The Customer Service Representative occupies a critical project coordination role within the Wexxar Packaging Sales Team by being responsible for preparing quotes and orders and responding to various ...

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Senior Customer Service Representative information

What does a senior customer service rep do?

A senior customer service representative handles complex customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may handle escalations or special cases. Strong communication skills and product knowledge are essential for this role.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What is the highest paid customer service job?

The highest paid customer service roles are often in managerial or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

Is CSR a good entry level position?

A Senior Customer Service Representative (CSR) is typically a higher-level role requiring experience and advanced skills, so it is not considered an entry-level position. Entry-level customer service roles usually involve basic communication and problem-solving, often serving as a starting point for those new to the field. Progression to senior roles generally requires demonstrated performance and industry knowledge.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may have responsibilities such as training staff, improving service processes, and ensuring customer satisfaction. Strong communication skills and product knowledge are essential for success in this role.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Maple Ridge, BC? The most popular types of Customer Service Representative jobs in Maple Ridge, BC are:
What are popular job titles related to Senior Customer Service Representative jobs in Maple Ridge, BC? For Senior Customer Service Representative jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Maple Ridge, BC look for? The top searched job categories for Senior Customer Service Representative jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Senior Customer Service Representative jobs? Cities near Maple Ridge, BC with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Customer Service Representative

ALLIANCE MERCANTILE INC

Burnaby, BC

Other

Posted 13 hours ago

Job description

Founded in 1959, Alliance Mercantile Inc., is a large multinational manufacturer of waterproof outerwear, hi visibility safety garments, industrial safety footwear, FR clothing, work gloves, and consumer packaged goods serving the industrial, retail, ad specialty markets, as well as the drug, grocery and mass retailers.


We are looking for a full-time Customer Service Representative based out of our Burnaby Head Office.

Key Responsibilities

Order Management

  • Answer and direct all incoming phone calls
  • Receive and process customer orders via email, phone, and EDI systems
  • Enter and validate orders in the ERP system with a high degree of accuracy
  • Coordinate order releases and ensure timely transmission to warehouse for picking and shipping
  • Monitor order status and proactively resolve issues related to inventory, pricing, or delivery

Customer Service

  • Respond promptly to customer inquiries regarding orders, product availability, pricing, and shipping status
  • Provide shipment tracking information and follow up on delivery issues
  • Ensure customer inquiries are handled within established service timelines and standards
  • Maintain professional and courteous communication with customers across regions

Inside Sales & Account Support

  • Identify upselling and cross-selling opportunities by reviewing customer orders, buying patterns, and product gaps
  • Proactively contact existing customers regarding new products, promotions, and inventory availability
  • Support the sales team by generating quotes, following up on opportunities, and helping convert leads into orders
  • Maintain and grow assigned customer accounts through regular communication and relationship building
  • Assist in pricing, promotions, and margin optimization in coordination with sales management
  • Capture and update customer interactions, opportunities, and sales activities in CRM/ERP systems
  • Provide market and customer feedback to sales and management teams

Coordination & Communication

  • Liaise with sales, credit, and operations teams to resolve order and account issues
  • Coordinate with warehouse teams to ensure order accuracy and priority handling
  • Support cross-regional order processing and customer service coverage as required

Credit & Payment Support

  • Assist with credit card processing and order holds
  • Work with the credit department to resolve account or release issues
  • Ensure orders are processed in accordance with company credit policies

Process Improvement & Compliance

  • Follow established order desk procedures and contribute to continuous improvement initiatives
  • Maintain accurate customer records and documentation
  • Identify recurring issues and recommend process enhancements to improve service levels


Qualifications & Skills

  • 2–5 years of experience in customer service or order desk environment
  • Experience with ERP and CRM (e.g., SYSPRO, Microsoft, or similar)
  • Excellent attention to detail and accuracy in order entry
  • Strong communication and problem-solving skills
  • Ability to manage multiple priorities in a high-volume environment
  • Proficient in Microsoft Office (Excel, Outlook)

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