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Senior Customer Service Representative Jobs in Maple Ridge, BC

U-Haul

Customer Service Representative

Port Moody, BC

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Abbotsford, BC

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

ASSA ABLOY

Customer Service Representative

Delta, BC · On-site

Vancouver, CAN Job ID: 47373 The Customer Service Representative is responsible for accurate and timely processing of all customer orders from purchase order receipt through shipment. This role ...

Teledyne

Customer Service Representative

Richmond, BC

CA$38K - CA$50K/yr

Customer Service Representative - Sales Operations Join a team at the forefront of machine vision, delivering imaging solutions that power quality inspection, automation, and intelligent systems ...

Bunzl

Customer Service Representative

Pitt Meadows, BC

CA$45K - CA$47K/yr

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software ...

Fuchs Lubricants

Customer Service Rep

Langley, BC

CA$26 - CA$28/hr

As a Customer Order Management Representative, you'll be at the forefront of our order-to-cash ... Post-secondary education or equivalent work experience. * 3+ years in B2B customer service ...

Pro Mach

Customer Service Representative

Vancouver, BC

CA$60K - CA$65K/yr

The Customer Service Representative occupies a critical project coordination role within the Wexxar Packaging Sales Team by being responsible for preparing quotes and orders and responding to various ...

Promachbuilt

Customer Service Representative

Richmond, BC

CA$60K - CA$65K/yr

The Customer Service Representative occupies a critical project coordination role within the Wexxar Packaging Sales Team by being responsible for preparing quotes and orders and responding to various ...

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Senior Customer Service Representative information

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

What jobs pay 4000 a week without a degree?

Senior Customer Service Representatives can earn around $4,000 per week through high-volume call centers, overtime, or commission-based incentives, especially in industries like technology or finance. Success in such roles often depends on experience, strong communication skills, and the ability to handle complex customer issues without requiring a college degree.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may assist in training, quality assurance, and process improvements to enhance customer satisfaction.

What is a senior customer service representative?

A senior customer service representative is an experienced professional responsible for handling complex customer inquiries, resolving issues, and providing support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment and may require prior customer service experience and relevant certifications.

What is the highest paying job in customer service?

Senior Customer Service Representatives with specialized skills, such as technical support or account management, can earn higher salaries, often supplemented by bonuses and commissions. In some cases, managerial or supervisory roles in customer service departments offer the highest pay within the field, especially in large organizations or industries like finance and technology.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Maple Ridge, BC? The most popular types of Customer Service Representative jobs in Maple Ridge, BC are:
What are popular job titles related to Senior Customer Service Representative jobs in Maple Ridge, BC? For Senior Customer Service Representative jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Maple Ridge, BC look for? The top searched job categories for Senior Customer Service Representative jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Senior Customer Service Representative jobs? Cities near Maple Ridge, BC with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Maple Ridge, BC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Representative

Handyman Connection of Metro Vancouver, BC

Burnaby, BC • On-site

CA$16/hr

Part-time

Posted 23 days ago

Job description

Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business. 
We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. Here’s why we want you to work with us!
What You Will Receive
  • Earn competitive pay depending on your skills, experience and availability - $16.00/hour as a starting pay
  • Work during traditional business hours
  • Professional small office with a friendly touch
  • Excellent training and support
  • Business casual attire atmosphere
Responsibilities
  • Dedication to excellent customer service
  • Able to manage small business details while working independently
  • Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
  • Experience handling projects to completion
  • Ability to multi-task in a high stress environment 
Qualifications
  • Strong telephone and written communication skills.
  • Outgoing personality; enjoys working with people
  • Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
  • (1+) years experience working in a Call Center or Customer Service Role preferred
  • Knowledge of home repair and light remodeling a plus 
* Competitive wages with benefits and incentive plan available to qualified applicant. (16 - 20 /hr. + bonus on Sales / commission)
** Applicants with general knowledge of building materials and trades are highly encouraged to apply.
Please visit our website for more information: www.handymanconnection.com
If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of !