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Senior Customer Service Representative Jobs in Maple Ridge, BC

U-Haul

Customer Service Representative

North Vancouver, BC · On-site

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Abbotsford, BC · On-site

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Port Moody, BC · On-site

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Langley, BC

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Cubic

Customer Service Representative

Burnaby, BC

CA$17 - CA$20/hr

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing ...

Cubic

Customer Service Representative

Burnaby, BC

CA$18.25 - CA$21/hr

Job Summary The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This roleis responsible fordelivering exceptional service ...

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Senior Customer Service Representative information

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Maple Ridge, BC? The most popular types of Customer Service Representative jobs in Maple Ridge, BC are:
What job categories do people searching Senior Customer Service Representative jobs in Maple Ridge, BC look for? The top searched job categories for Senior Customer Service Representative jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Senior Customer Service Representative jobs? Cities near Maple Ridge, BC with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Maple Ridge, BC as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

Senior Customer Service Representative

Blue Star Families

Burnaby, BC • On-site

CA$17 - CA$20/hr

Full-time

Posted 15 days ago

Job description

Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:

Job Summary

The Senior Customer Service Representative (Senior CSR) provides advanced customer support in ahighvolumecall center environment. In addition to handling complex customer inquiries, this role serves as an escalation pointand helps ensure adherence to quality, accuracy, and performance standards. The Senior CSR contributes to process improvements,assistswith training, and plays a key role inmaintainingan exceptional customer experience.

Essential Duties and Responsibilities

  • Respond to customer calls promptly and professionally, deliveringhighqualityservice and resolving inquiries with minimal handoff.

  • Handle complex or escalated customer issues, providing thorough troubleshooting andtimelyresolution.

  • Support team members by providing guidance, answering procedural questions, and modeling bestinclass service behaviors.

  • Process advanced customer transactions,including refunds, adjustments, settlements, and account corrections,with accuracy and adherence to compliance standards.

  • Accurately document detailed customer interactions, case notes, and transactions to ensure complete and reliable records.

  • Assistwith training and mentoring new hires or junior CSRs, reinforcing policies,systemsnavigation, and service expectations.

  • Identifyrecurring issues or process gaps and recommend improvements to supervisors or leadership.

  • Maintain full compliance with company policies, regulatory requirements, and internal procedures.

  • Consistently exceed establishedKPIssuch asfirst callresolution, call quality scores, and transaction accuracy.

  • Participate in special projects, initiatives, or pilot programs, as assigned.

Background and Experience

  • High school diploma or equivalent required.

  • Minimum of 1-2 years of related customer service experience, preferably in a call center, retail, transportation, or otherhighvolumeservice environment.

  • Demonstrated ability to handle complex customer issues with sound judgment and professionalism.

  • Strong communication, interpersonal, andproblemsolvingskills; able to manage challenging interactions with tact and confidence.

  • Proficiencywith computer systems, data entry, and CRM or callcenter platforms.

  • Must be able to work extended hours, weekends, or holidays as needed.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

$17.00 - $20.00 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#LI-MD1Worker Type:Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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