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Senior Customer Service Representative Jobs in Maple Ridge, BC

U-Haul

Customer Service Representative

Abbotsford, BC · On-site

CA$18 - CA$20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

North Vancouver, BC · On-site

CA$18 - CA$20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Surrey, BC · On-site

CA$18 - CA$20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Port Moody, BC · On-site

CA$18 - CA$20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Hays

Customer Service Representative

Delta, BC

CA$25 - CA$28/hr

Customer Service Representative (Contract) $25-28/hour 12+ Month Contract (Maternity Leave Coverage) Onsite | Delta, BC Your New Company Hays Specialist Recruitment is partnering with a global leader ...

staffworks

Customer Service Representative

Delta, BC · On-site

CA$26/hr

Customer Service Representative (Temporary Contract) Location: Delta, BC Work Schedule: Monday to Friday, 7:30 AM - 4:00 PM Pay Rate: $25.00 per hour (40 hours per week) Contract Term: June 15, 2026 ...

Dal-Tile

Customer Service Representative

Vancouver, BC

CA$21 - CA$25/hr

As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete ...

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Senior Customer Service Representative information

What does a senior customer service rep do?

A senior customer service representative handles complex customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may handle escalations or special cases. Strong communication skills and product knowledge are essential for this role.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What is the highest paid customer service job?

The highest paid customer service roles are often in managerial or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

Is CSR a good entry level position?

A Senior Customer Service Representative (CSR) is typically a higher-level role requiring experience and advanced skills, so it is not considered an entry-level position. Entry-level customer service roles usually involve basic communication and problem-solving, often serving as a starting point for those new to the field. Progression to senior roles generally requires demonstrated performance and industry knowledge.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may have responsibilities such as training staff, improving service processes, and ensuring customer satisfaction. Strong communication skills and product knowledge are essential for success in this role.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Maple Ridge, BC? The most popular types of Customer Service Representative jobs in Maple Ridge, BC are:
What are popular job titles related to Senior Customer Service Representative jobs in Maple Ridge, BC? For Senior Customer Service Representative jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Maple Ridge, BC look for? The top searched job categories for Senior Customer Service Representative jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Senior Customer Service Representative jobs? Cities near Maple Ridge, BC with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Senior Customer Service Representative - medical sector

Securian Canada

Burnaby, BC • Hybrid

CA$50K - CA$55K/yr

Full-time

PTO

Posted 17 days ago

Job description

What we do every day to be our very best
 
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Who we need
You are much more than a call centre representative: you are a trusted voice at key moments, often sensitive ones linked to medical contexts. In a bilingual environment (French and English), you support clients with clarity, empathy and accuracy.
In this role, your ability to understand medical contexts, ask the right questions, and analyse sometimes complex situations is essential to provide the right level of support, tailored to each case.
If you are a good listener with strong analytical skills, and you find meaning in helping others navigate complex situations, you will thrive within this team, where every interaction is an opportunity to make a real and positive impact.
For this position, you will be working from 8:30 a.m. to 5:00 p.m. (ET) on Monday, Tuesday and Friday and from 11.30 a.m. to 8:00 p.m (ET). on Wednesday and Thursday.
The current work arrangement for this team is hybrid and includes occasional inoffice presence, approximately once per month.

The starting salary range for this position is between $50,000 CAD and $55,000 CAD, depending on experience. Details of our other benefits are provided below.
This posting is for an existing vacancy.  Only one position is available; however, it may be based in multiple locations: Toronto (ON), Waterloo (ON), Burnaby (BC) or Montreal (QC).
  • Complete insurance and medical questionnaires with clients so their insurability can be assessed;
  • Handle client calls about insurance claims;
  • Collect the information needed to analyze requests;
  • Assess needs and addressing each request in a professional, friendly and timely manner;
  • Raise and vet ideas and trends to promote continuous improvement;
  • Maintain up to date knowledge products and services and attend appropriate development courses on an ongoing basis.
  • Minimum of 2 years' experience in customer service or within the medical sector
  • Exceptional active listening skills and excellent verbal and written communication abilities
  • Fluency in both French and English to communicate with clients across Canada
  • Basic understanding of medical terminology (e.g. CLSC, medical secretary, patient care attendant, pharmacy staff, etc.)
  • Ability to assess the importance and urgency of information received from clients
  • Strong organisational skills with keen attention to detail
  • Positive attitude and commitment to service quality
  • Ability to remain calm under pressure
  • Team player with a proven ability to collaborate effectively
When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible. 
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose. 
You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
  • Flexible work arrangements with monthly financial allocations to support your work-life balance; 
  • Generous starting paid vacation time, plus additional vacation days for every year of service;
  • Paid volunteer day so you can dedicate time to a cause you are passionate about; 
  • Paid personal and wellness days to support your total wellbeing;  
  • Educational assistance of up to $3,500 a year (with approval from your manager);
  • Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you; 
  • Up to 14% of combined contributions to the RRSP matching program; 
  • Family-friendly maternity/parental leave and, 
  • Many more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures - we want to hear from you! 
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

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