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Senior Customer Service Representative Jobs in Fulton, NY

Domino's Pizza

Customer Service Representative

Syracuse, NY

$15.75 - $21.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Glass Doctor Canada

Customer Service Rep

Syracuse, NY

$15.75 - $21.50/hr

Inside Sales Representative/ Customer Service Representative Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company ...

Domino's

Customer Service Representative

Syracuse, NY · On-site

$15.75 - $21.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Glass Doctor

Customer Service Rep

Syracuse, NY · On-site

$15.75 - $21.50/hr

Inside Sales Representative/ Customer Service Representative Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company ...

Glass Doctor®

Customer Service Rep

North Syracuse, NY · On-site

$15 - $20.25/hr

Inside Sales Representative/ Customer Service Representative Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company ...

Robert Half

Customer Service Representative

Syracuse, NY · On-site

$19 - $20/hr

We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York. This Long-term Contract opportunity is ideal for someone who enjoys helping ...

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Senior Customer Service Representative information

See Fulton, NY salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior customer service representative in Fulton, NY is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Fulton, NY? The most popular types of Customer Service Representative jobs in Fulton, NY are:
What are popular job titles related to Senior Customer Service Representative jobs in Fulton, NY? For Senior Customer Service Representative jobs in Fulton, NY, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Fulton, NY look for? The top searched job categories for Senior Customer Service Representative jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Senior Customer Service Representative jobs? Cities near Fulton, NY with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Fulton, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,199 per year, or $20.3 per hour.

Customer Service Representative

Hunter Regional Healthcare

Syracuse, NY • On-site

$15.75 - $21.50/hr

Full-time

Medical, Retirement

Posted 25 days ago

Job description

Who we are:

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you'll do:

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

  • Consistently to provide genuine, friendly, personable and professional service.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!

For a more detailed look into this role click here

or copy and paste the following link if using a mobile device

https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

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