Senior Customer Service Rep Self Storage Jobs in Maple Ridge, BC

About QuadReal Self Storage Management

QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.

www.mapleleafstorage.com

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.
www.quadreal.com

Role Description:

Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of self-storage sites, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities. The Area Manager translates operational strategy into site-level action, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities.

Responsibilities:

Facility Operations

• Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
• Conduct regular site visits to assess operational performance, customer experience, and adherence to policies and procedures.
• Respond to operational escalations and after-hours emergencies as required.
• Support the implementation of standardized operating practices across facilities while remaining responsive to site-level needs.
• Execute operational initiatives arising from enterprise strategy, acquisitions, or process improvement programs.

Business Growth & Performance

• Drive facility-level execution of growth initiatives to increase occupancy, revenue, and customer retention across assigned sites.

• Support the stabilization and performance improvement of sites through strong operational execution.

• Monitor occupancy trends, leasing activity, and customer feedback to identify risks and opportunities, taking corrective action as needed.

• Partner with Marketing and Operations Support to ensure demand-generation initiatives are operationally executable at the facility level.

• Contribute operational insights and recommendations to support portfolio-wide growth planning and prioritization.

People Leadership

• Provide coaching and day-to-day performance guidance to Site Managers in line with established performance expectations.

• Support performance management conversations by identifying issues, providing operational feedback, and partnering with HR on next steps.

• Participate in interviews and onboarding for facility roles, providing operational input and recommendations.

• Reinforce consistent application of policies and practices at the site level in partnership with HR.

• Escalate employee relations matters, policy interpretation, and formal HR processes to Human Resources.

Cross-Functional Liaison

• Support the Director as the primary interface between self-storage facilities and Head Office teams; liaise directly with Marketing & Communications and Finance on store-level promotion rollouts, campaign execution, and budget matters as needed.

• Communicate site-level needs, constraints, and priorities to the Director to ensure Head Office partners can provide effective support.

• Ensure clear, timely communication of corporate initiatives to Site Managers.

Financial & Vendor Oversight

• Monitor individual store budgets across assigned facilities, flagging variances and cost concerns to the Director.

• Support Store Managers in vendor relationships at the facility level; escalate vendor agreements or issues requiring broader coordination to the Director, Legal, Finance, or Procurement as appropriate.

• Support cost discipline and budget adherence at the facility level.

Reporting, Risk & Governance

• Ensure accurate and timely operational reporting from assigned facilities.

• Identify and escalate operational risks, compliance issues, or performance gaps to the Director, Self Storage Operations.

• Support post-acquisition integration initiatives at the facility level in partnership with centralized teams.

• Uphold QuadReal's values and operating standards across all sites.

Experience and Qualifications:

• 5+ years of operations experience, with at least 2 years in a multi-site or supervisory role; self-storage, retail, or property operations experience preferred.

• Strong leadership and team development skills with a track record of coaching site-level teams to performance.

• Solid understanding of operational performance drivers including occupancy management, customer experience, and cost control.

• Excellent communication skills with the ability to work effectively across field and Head Office environments.

• Proficiency in property management or operations software; self-storage platform experience (e.g., Sitelink, storEDGE) is an asset.

• Valid driver's licence and ability to travel regularly to facility locations within the assigned region.

• Post-secondary education in Business, Operations, or a related field; equivalent experience considered.

The expected annualized base salary range for this role is $80,000-$90,000.

#LI-TT1

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.