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Senior Customer Service Freight Forwarding Jobs in Delaware

Home Depot

Freight/Receiving

Lewes, DE

$17 - $20.50/hr

Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight ...

Home Depot

Freight/Receiving

Newark, DE · On-site

$16.50 - $20/hr

Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight ...

Home Depot

Freight/Receiving

Middletown, DE

$16 - $19.25/hr

Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight ...

Home Depot

Freight/Receiving

Newark, DE

$16.50 - $20/hr

Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight ...

Home Depot

Freight/Receiving

Wilmington, DE

$16.50 - $20/hr

Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight ...

Home Depot

Freight/Receiving

Newark, DE · On-site

$16.50 - $20/hr

Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight ...

Savers Value Village

GreenDrop Customer Service Attendant

Wilmington, DE · On-site

$12.25 - $14.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... senior executives. We develop around 90% of our training internally, and partner with a variety of ... A range of mental health services to assist you in managing daily life. What you'll be working on:

Home Depot

Freight/Receiving

Newark, DE · On-site

$16.50 - $20/hr

Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight ...

Savers - US

GreenDrop Customer Service Attendant

Wilmington, DE · On-site

$12.25 - $14.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... senior executives. We develop around 90% of our training internally, and partner with a variety of ... A range of mental health services to assist you in managing daily life. What you'll be working on:

Uppership

E-commerce Fulfillment Associate

Wilmington, DE · On-site

$22 - $25/hr

Experience in a fast-paced, high-volume Export department for an air freight forwarder. * More than 2 years of experience servicing customers in the transportation/logistics industry. * Good basic ...

Uppership

E-commerce Fulfillment Associate

Wilmington, DE · On-site

$22 - $25/hr

Experience in a fast-paced, high-volume Export department for an air freight forwarder. * More than 2 years of experience servicing customers in the transportation/logistics industry. * Good basic ...

None

Senior Account Manager, APM Sales

Wilmington, DE · On-site

$141.12 - $220.50/hr

  • Retirement

Conduct regular strategic and status reviews with senior customer stakeholders to align needs with product and service strategies. * Raise the organization's profile within customer organizations to ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Delaware?

The most popular types of Customer Service Freight Forwarding jobs in Delaware are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Delaware?

For Senior Customer Service Freight Forwarding jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Delaware look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Delaware are:

What cities in Delaware are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Delaware with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you

Freight/Receiving

Home Depot

Lewes, DE

$17 - $20.50/hr

Full-time

Re-posted 21 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,436 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Position Purpose:
Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight Team Lead, Receiving Associate and Receiving Support.

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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