Senior Customer Retention Jobs in Ridgeland, MS (NOW HIRING)

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Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:R00052806Job Category:Professional and TechnicalOrganization:SOD - Clinical Affairs - Ambulatory DirectorLocation/s:Main Campus JacksonJob Title:Manager - Ambulatory Operations- School of DentistryJob Summary:To collaborate with senior management in the planning, direction, coordination, and management of the practice plan or clinical operations in an assigned area. To implement policies and procedures necessary to achieve departmental short- and long-range goals and objectives.Education & Experience

Education and Experience Required:

Degree (Associate's or Bachelor's) and three (3) years' work experience in clinical operations support that includes one (1) year leadership work experience

Certifications, Licenses or Registration required:

N/A

Knowledge, Skills & Abilities

Knowledge of healthcare administration. Skill in allocating resources and controlling costs. Verbal and written communication skills. Interpersonal skills. Organizational skills. Ability to implement policies and procedures. Ability to train, motivate, and supervise employees.

Responsibilities

• Directs the day-to-day clinical operations to effectively support the needs of providers, staff, and customers; to meet HR goals and objectives for staff satisfaction, recruitment, and retention. Develops policies and procedures and monitors quality and quantity of workflow to ensure that work is completed; monitors quality of department operations and recommends changes as needed to ensure compliance with applicable standards and regulations.
• Manages employees to include work allocation, quality, compliance, training, scheduling, evaluation, and problem resolution to promote harmony among the team.
• Implements organizational policies and procedures to accomplish departmental priorities and long-range goals in a proactive and timely manner.
• Maintains sufficient equipment and inventory levels; ensures proper care in the use and maintenance of supplies and equipment that promotes efficiency and an environment of quality patient care.
• Prepares reports and maintains applicable records and files in support of quality patient care, personnel management and appropriate reimbursement.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional handling or working with potentially dangerous equipment, occasional exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:Full timeFLSA Designation/Job Exempt:YesPay Class:SalaryFTE %:100Work Shift:DayBenefits Eligibility:Grant Funded:NoJob Posting Date:08/24/2026Job Closing Date (open until filled if no date specified):08/27/2026