Officer-Annual Giving Senior
Jackson, MS · On-site
... acquisition, retention, reactivation, and gift upgrades. • Analyze donor data, campaign ... Experience using donor databases or CRM platforms and standard fundraising reporting tools.
Officer-Annual Giving Senior
Jackson, MS · On-site
... acquisition, retention, reactivation, and gift upgrades. • Analyze donor data, campaign ... Experience using donor databases or CRM platforms and standard fundraising reporting tools.
... customers. Responsibilities Prepare all documents and entries related to issuing and amending ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
... customers. Responsibilities Prepare all documents and entries related to issuing and amending ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
... to retain, per direction from manager and communicate with customer base as well as ChemTreat ... Work with senior staff member to begin to Increase sales and profit margin within the territory.
... to retain, per direction from manager and communicate with customer base as well as ChemTreat ... Work with senior staff member to begin to Increase sales and profit margin within the territory.
... to retain, per direction from manager and communicate with customer base as well as ChemTreat ... Work with senior staff member to begin to Increase sales and profit margin within the territory.
... to retain, per direction from manager and communicate with customer base as well as ChemTreat ... Work with senior staff member to begin to Increase sales and profit margin within the territory.
Clerical and Customer Service Organization:SOM-Pediatrics-DBA-Assoc Dir-Admin & Finance Location/s ... Management retains the right to add or change duties at any time. Physical and Environmental ...
Clerical and Customer Service Organization:SOM-Pediatrics-DBA-Assoc Dir-Admin & Finance Location/s ... Management retains the right to add or change duties at any time. Physical and Environmental ...
Reimbursement Analyst
Jackson, MS · On-site
Clerical and Customer Service Organization: SOM-Pediatrics-DBA-Assoc Dir-Admin & Finance Location/s ... Management retains the right to add or change duties at any time. Physical and Environmental ...
Reimbursement Analyst
Jackson, MS · On-site
Clerical and Customer Service Organization: SOM-Pediatrics-DBA-Assoc Dir-Admin & Finance Location/s ... Management retains the right to add or change duties at any time. Physical and Environmental ...
Clerical and Customer Service Organization: Health System Administration Office Manager Location/s ... To provide high-level administrative support for Senior Management, Assistant Vice Chancellors ...
Clerical and Customer Service Organization: Health System Administration Office Manager Location/s ... To provide high-level administrative support for Senior Management, Assistant Vice Chancellors ...
Clerical and Customer Service Organization:Health System Administration Office Manager Location/s ... To provide high-level administrative support for Senior Management, Assistant Vice Chancellors ...
Clerical and Customer Service Organization:Health System Administration Office Manager Location/s ... To provide high-level administrative support for Senior Management, Assistant Vice Chancellors ...
Clerical and Customer Service Organization: Health System Administration Office Manager Location/s ... To provide high-level administrative support for Senior Management, Assistant Vice Chancellors ...
Clerical and Customer Service Organization: Health System Administration Office Manager Location/s ... To provide high-level administrative support for Senior Management, Assistant Vice Chancellors ...
Operational Specialist
Pearl, MS · On-site
$55K - $75K/yr
... and customers. * Maintain finished goods sample inventory, retention samples, and laboratory ... Supports technical initiatives alongside senior formulation and product development leadership ...
New
Operational Specialist
Pearl, MS · On-site
$55K - $75K/yr
... and customers. * Maintain finished goods sample inventory, retention samples, and laboratory ... Supports technical initiatives alongside senior formulation and product development leadership ...
New
Operational Specialist
Jackson, MS · On-site
$55K - $75K/yr
... and customers. * Maintain finished goods sample inventory, retention samples, and laboratory ... Supports technical initiatives alongside senior formulation and product development leadership ...
New
Operational Specialist
Jackson, MS · On-site
$55K - $75K/yr
... and customers. * Maintain finished goods sample inventory, retention samples, and laboratory ... Supports technical initiatives alongside senior formulation and product development leadership ...
New
Operational Specialist
Madison, MS · On-site
$55K - $75K/yr
... and customers. * Maintain finished goods sample inventory, retention samples, and laboratory ... Supports technical initiatives alongside senior formulation and product development leadership ...
New
Operational Specialist
Madison, MS · On-site
$55K - $75K/yr
... and customers. * Maintain finished goods sample inventory, retention samples, and laboratory ... Supports technical initiatives alongside senior formulation and product development leadership ...
New
Commercial Loan Servicing Manager
Pearl, MS · On-site +1
... senior management on all specialized loan operations related to customer service issues. The role ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
Commercial Loan Servicing Manager
Pearl, MS · On-site +1
... senior management on all specialized loan operations related to customer service issues. The role ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
Commercial Loan Servicing Manager
Pearl, MS · On-site +1
... senior management on all specialized loan operations related to customer service issues. The role ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
Commercial Loan Servicing Manager
Pearl, MS · On-site +1
... senior management on all specialized loan operations related to customer service issues. The role ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
... senior management on all specialized loan operations related to customer service issues. The role ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
... senior management on all specialized loan operations related to customer service issues. The role ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
Executive Director
Jackson, MS · On-site
Work with the Senior Director of Development to develop a fundraising plan and corresponding ... Provide leadership and direction to ensure team members provide exemplary customer service to ...
Executive Director
Jackson, MS · On-site
Work with the Senior Director of Development to develop a fundraising plan and corresponding ... Provide leadership and direction to ensure team members provide exemplary customer service to ...
Build, develop, and retain a high-performing leadership team with clear succession plans, strong ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
Build, develop, and retain a high-performing leadership team with clear succession plans, strong ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
Build, develop, and retain a high-performing leadership team with clear succession plans, strong ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
Build, develop, and retain a high-performing leadership team with clear succession plans, strong ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
President- Mississippi/Tennessee HMAC
Richland, MS · On-site
$150 - $200/hr
Build, develop, and retain a high-performing leadership team with clear succession plans, strong ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
New
President- Mississippi/Tennessee HMAC
Richland, MS · On-site
$150 - $200/hr
Build, develop, and retain a high-performing leadership team with clear succession plans, strong ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
New
... customers. Responsibilities * Prepare all documents and entries related to issuing and amending ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
... customers. Responsibilities * Prepare all documents and entries related to issuing and amending ... Disclaimer: Management retains the right to add, delete or modify the responsibilities and ...
Senior Customer Retention information
See Ridgeland, MS salary details
$37.5K - $43.3K
1% of jobs
$43.3K - $49.1K
0% of jobs
$49.1K - $54.9K
0% of jobs
$54.9K - $60.7K
2% of jobs
$60.7K - $66.5K
3% of jobs
$70.9K is the 25th percentile. Wages below this are outliers.
$66.5K - $72.3K
24% of jobs
$72.3K - $78.1K
1% of jobs
The median wage is $83K / yr.
$78.1K - $83.8K
21% of jobs
$83.8K - $89.6K
2% of jobs
$89.6K - $95.4K
1% of jobs
$97.9K is the 75th percentile. Wages above this are outliers.
$95.4K - $101.2K
44% of jobs
$37.5K
$85.7K
$101.2K
How much do senior customer retention jobs pay per year?
As of Aug 23, 2026, the average yearly pay for senior customer retention in Ridgeland, MS is $85,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $97,100.00 per year, depending on experience, location, and employer.
What is a senior customer retention specialist?
A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.
What are the key skills and qualifications needed to thrive as a senior customer retention specialist?
To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
How does a senior customer retention professional typically collaborate with other departments to improve retention rates?
Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.
What is the difference between Senior Customer Retention vs Customer Success Manager?
| Aspect | Senior Customer Retention | Customer Success Manager |
|---|---|---|
| Primary Focus | Reducing churn and maintaining existing customer relationships | Ensuring customer satisfaction and maximizing product value |
| Key Responsibilities | Retention strategies, renewal negotiations, loyalty programs | Onboarding, ongoing support, proactive engagement |
| Required Skills | Customer analytics, communication, negotiation | Relationship management, product knowledge, problem-solving |
| Work Environment | Customer service teams, account management | Cross-functional teams, client-facing roles |
While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.
What are the most commonly searched types of Customer Retention jobs in Ridgeland, MS?
The most popular types of Customer Retention jobs in Ridgeland, MS are:
What are popular job titles related to Senior Customer Retention jobs in Ridgeland, MS?
For Senior Customer Retention jobs in Ridgeland, MS, the most frequently searched job titles are:
What job categories do people searching Senior Customer Retention jobs in Ridgeland, MS look for?
The top searched job categories for Senior Customer Retention jobs in Ridgeland, MS are:
What cities near Ridgeland, MS are hiring for Senior Customer Retention jobs?
Cities near Ridgeland, MS with the most Senior Customer Retention job openings:
Full-time
Re-posted 7 days ago
Baptist Memorial Health Care rating
7.3
Based on 114 frontline employees who took The Breakroom Quiz
304th of 893 rated healthcare providers
Job description
Overview
Job Summary
The Senior Annual Giving Officer will report to the Chief Development Officer, the Senior Annual Giving
Officer provides strategic leadership for annual giving efforts across a hospital foundation that raises
funds in support of 26 hospitals through five foundation offices. This role is responsible for developing,
implementing, and evaluating a comprehensive annual giving program that grows donor participation,
annual fund revenue, recurring gifts, leadership annual giving, and pipeline development for major gifts.
The Senior Annual Giving Officer works collaboratively with Executive Directors and development officers
and foundation colleagues across the system to align fundraising strategies, strengthen donor
engagement, and advance a culture of philanthropy throughout the organization.
Job Responsibilities
• Develop and execute a system-wide annual giving strategy that supports fundraising priorities across 26 hospitals and five foundation offices.
• Design, write content, and manage integrated annual giving campaigns, including direct mail, email, digital giving, employee giving, grateful patient giving, recurring giving, and leadership annual fund initiatives.
• Partner with development officers across the system to identify annual giving opportunities, write content for solicitations, coordinate outreach, and ensure consistent donor experiences across markets and hospital entities.
• Manage a portfolio of annual and leadership annual giving donors and prospects, with responsibility for qualification, cultivation, solicitation, and stewardship.
• Create segmented solicitation and stewardship strategies that improve donor acquisition, retention, reactivation, and gift upgrades.
• Analyze donor data, campaign performance, and giving trends to recommend strategies that increase participation, revenue, and long-term donor value.
• Collaborate with marketing, communications, database, finance, and operations partners to develop compelling case messaging, campaign materials, and reporting.
• Help build a strong pipeline for major and planned giving by identifying and researching annual giving donors with increased capacity and referring qualified prospects to appropriate gift officers.
• Develop annual goals, campaign calendars, budgets, and performance metrics for annual giving initiatives and provide regular progress reports to leadership.
• Ensure donor records, moves management activities, and campaign results are documented accurately in the donor database.
• Support foundation events, donor recognition activities, and system-wide engagement opportunities that enhance philanthropy and strengthen relationships with donors, volunteers, and best practices, healthcare philanthropy trends, and relevant regulations affecting charitable giving.
• Completes duties as assigned.
Experience
Description Minimum Required Preferred/Desired
Five or more years of progressive fundraising experience, with significant experience in annual giving, individual giving, or
related development work.
Demonstrated success in planning and executing multichannel fundraising campaigns and achieving revenue goals.
Experience managing donor portfolios and moving donors through cultivation, solicitation, stewardship, and upgrade strategies. Strong understanding of donor segmentation, annual fund strategy, and pipeline development for major gifts.
Experience using donor databases or CRM platforms and standard fundraising reporting tools.
Experience in healthcare philanthropy, hospital foundation fundraising, or other complex nonprofit systems. Experience with grateful patient programs, employee giving, or leadership annual giving. Knowledge of fundraising compliance, donor stewardship best practices, and
performance benchmarking.
CFRE or other relevant professional credential preferred.
Education
Description Minimum Required Preferred/Desired
Bachelor's degree required.
Job Summary
The Senior Annual Giving Officer will report to the Chief Development Officer, the Senior Annual Giving
Officer provides strategic leadership for annual giving efforts across a hospital foundation that raises
funds in support of 26 hospitals through five foundation offices. This role is responsible for developing,
implementing, and evaluating a comprehensive annual giving program that grows donor participation,
annual fund revenue, recurring gifts, leadership annual giving, and pipeline development for major gifts.
The Senior Annual Giving Officer works collaboratively with Executive Directors and development officers
and foundation colleagues across the system to align fundraising strategies, strengthen donor
engagement, and advance a culture of philanthropy throughout the organization.
Job Responsibilities
• Develop and execute a system-wide annual giving strategy that supports fundraising priorities across 26 hospitals and five foundation offices.
• Design, write content, and manage integrated annual giving campaigns, including direct mail, email, digital giving, employee giving, grateful patient giving, recurring giving, and leadership annual fund initiatives.
• Partner with development officers across the system to identify annual giving opportunities, write content for solicitations, coordinate outreach, and ensure consistent donor experiences across markets and hospital entities.
• Manage a portfolio of annual and leadership annual giving donors and prospects, with responsibility for qualification, cultivation, solicitation, and stewardship.
• Create segmented solicitation and stewardship strategies that improve donor acquisition, retention, reactivation, and gift upgrades.
• Analyze donor data, campaign performance, and giving trends to recommend strategies that increase participation, revenue, and long-term donor value.
• Collaborate with marketing, communications, database, finance, and operations partners to develop compelling case messaging, campaign materials, and reporting.
• Help build a strong pipeline for major and planned giving by identifying and researching annual giving donors with increased capacity and referring qualified prospects to appropriate gift officers.
• Develop annual goals, campaign calendars, budgets, and performance metrics for annual giving initiatives and provide regular progress reports to leadership.
• Ensure donor records, moves management activities, and campaign results are documented accurately in the donor database.
• Support foundation events, donor recognition activities, and system-wide engagement opportunities that enhance philanthropy and strengthen relationships with donors, volunteers, and best practices, healthcare philanthropy trends, and relevant regulations affecting charitable giving.
• Completes duties as assigned.
Experience
Description Minimum Required Preferred/Desired
Five or more years of progressive fundraising experience, with significant experience in annual giving, individual giving, or
related development work.
Demonstrated success in planning and executing multichannel fundraising campaigns and achieving revenue goals.
Experience managing donor portfolios and moving donors through cultivation, solicitation, stewardship, and upgrade strategies. Strong understanding of donor segmentation, annual fund strategy, and pipeline development for major gifts.
Experience using donor databases or CRM platforms and standard fundraising reporting tools.
Experience in healthcare philanthropy, hospital foundation fundraising, or other complex nonprofit systems. Experience with grateful patient programs, employee giving, or leadership annual giving. Knowledge of fundraising compliance, donor stewardship best practices, and
performance benchmarking.
CFRE or other relevant professional credential preferred.
Education
Description Minimum Required Preferred/Desired
Bachelor's degree required.
What Baptist Memorial Health Care employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Baptist Memorial
Sourced by ZipRecruiter
Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Memphis, TN, US