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Senior Customer Retention Jobs in Ridgeland, MS (NOW HIRING)

defi SOLUTIONS

Senior Client Executive

Jackson, MS · On-site

... create customer loyalty and increase revenues. The Senior Client Executive will leverage our ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention: * As a key component ...

defi AUTO LLC

Senior Client Executive

Jackson, MS · On-site

... create customer loyalty and increase revenues. The Senior Client Executive will leverage our ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...

Renasant Bank

Personal Banker/Teller - Floating

Madison, MS · On-site

$15.75 - $19/hr

... customer experience, deposits, acquisition and retention of accounts, and partner referrals to ... needed For all Senior Personal Bankers: * Minimum of 2 years of successful personal sales ...

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All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Ridgeland, MS

Senior Customer Retention information

See Ridgeland, MS salary details

$37.5K

$85.7K

$101.2K

How much do senior customer retention jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior customer retention in Ridgeland, MS is $85,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $97,100.00 per year, depending on experience, location, and employer.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What are the most commonly searched types of Customer Retention jobs in Ridgeland, MS?

The most popular types of Customer Retention jobs in Ridgeland, MS are:

What are popular job titles related to Senior Customer Retention jobs in Ridgeland, MS?

For Senior Customer Retention jobs in Ridgeland, MS, the most frequently searched job titles are:

What job categories do people searching Senior Customer Retention jobs in Ridgeland, MS look for?

The top searched job categories for Senior Customer Retention jobs in Ridgeland, MS are:

What cities near Ridgeland, MS are hiring for Senior Customer Retention jobs?

Cities near Ridgeland, MS with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in Ridgeland, MS as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $85,678 per year, or $41.2 per hour.

Senior Client Executive

defi SOLUTIONS

Jackson, MS • On-site

Full-time

Re-posted 23 days ago

Job description

Position Purpose:

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business relationships with a portfolio of large, multi-million dollar clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/ or senior level managers, the Senior Client Executive is responsible for managing and growing the overall relationship with key senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues.   The Senior Client Executive will leverage our solutions to maximize client’s growth and profitability, utilizing various company resources to ensure client satisfaction, retention and increased profitability for defi SOLUTIONS.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Client Relationship:

  • Establish and maintain effective relationships with key senior executive and operational decision makers by proactively meeting on-site with clients. Understand the politics of client’s organization in order to appropriately influence decision makers.
  • Understand business problems, strategic objectives, competitive standing, and critical success factors to determine the best solutions.
  • Leverage defi SOLUTIONS internal resources, including business unit and corporate executives, to establish and maintain an effective relationship with the client.
  • Utilize consultative approach to demonstrate our desire to maximize client’s growth & profitability.
  • Develop and document an Account Plan at least annually that includes the integration of other defi SOLUTIONS business units, establish a course of action to accomplish specific goals, and coordinate Account Plan with other business units.
  • Promote client attendance at defi SOLUTIONS sponsored events 

Client Retention:

  • As a key component of the client’s Account Plan, develop a plan to secure timely Service Agreement Renewals.
  • Monitor client satisfaction, facilitate improvement as needed, and regularly stay in touch with client’s key stakeholders.
  • Leverage industry trends and defi SOLUTIONS competition knowledge to demonstrate defi SOLUTION’s value proposition.

Revenue Maintenance & Growth:

  • Understand and promote defi SOLUTIONS capabilities, solution sets and match those with client’s needs, ensuring that defi SOLUTIONS increases wallet share with each client
  • Understand the client’s business problems and strategic objectives; develop formal proposals for additional products & services that address the client’s needs.
  • Ensure a fair return on defi SOLUTIONS’ services rendered by following up on any client receivables and negotiating a fair resolution on any items in question.

Other duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Required education and experience:

  • Bachelor’s degree required.  Relevant equivalent work experience may be substituted for degree requirement.
  • Lending technical experience.
  • Minimum 5 years of experience in one of the following areas:  auto finance lending, software, or professional services.
  • Minimum 3 years of experience managing and growing relationships with large/complex financial organizations.

 

Preferred education and experience:

  • Additional special training in banking is highly desirable.
  • Knowledge of defi systems is helpful
  • Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable

 

Additional eligibility requirements:

  • Proven ability to interface with high level senior management or executives and requires minimal supervision and direction.
  • Competitive sales renewal ability.
  • Proven track record in attaining/exceeding of quota based metrics
  • Strategic account planning experience required
  • Strong presentation skills
  • Excellent communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key defi messages
  • Demonstrated leadership coupled with strong business acumen
  • Requires ability to influence at multiple levels internally and externally to accomplish business goals
  • Travel is required
  • Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook.

 

Travel required:

  • Up to 50% travel

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.