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Senior Customer Retention Jobs in Rialto, CA (NOW HIRING)

Sotera Health

General Manager

Ontario, CA · On-site

... customers, serving as the senior site representative when required. * Partner with Commercial and Customer Service teams to support business growth, customer retention, and service excellence.

DCL Corporation

Senior Account Manager

Ontario, CA · On-site

$74K - $79K/yr

The Senior Account Manager is responsible for providing leadership to the DCL account management ... Evaluate and determine customer pricing and credits based on client retention and business impact

DCL Logistics

Senior Account Manager

Ontario, CA · On-site

The Senior Account Manager is responsible for providing leadership to the DCL account management ... Evaluate and determine customer pricing and credits based on client retention and business impact

Hulcher Services Inc

General Manager

Bloomington, CA · On-site

$120K - $140K/yr

Sales growth, customer retention, and market expansion * Division Managers, Senior Division Managers, Sales Managers, and regional leadership teams * Operational excellence, profitability, and asset ...

Hulcher Services, Inc.

General Manager

Bloomington, CA · On-site

$120K - $140K/yr

Sales growth, customer retention, and market expansion * Division Managers, Senior Division Managers, Sales Managers, and regional leadership teams * Operational excellence, profitability, and asset ...

Alliance Consulting

Sales Manager

Chino, CA · On-site

$150K - $250K/yr

... and customer retention · Review pricing, profitability, and deal structure with a margin-first mindset · Build trust and credibility with both senior and junior sales reps · Support hiring ...

Hulcher Services, Inc

General Manager

Bloomington, CA · On-site

$120K - $140K/yr

Sales growth, customer retention, and market expansion * Division Managers, Senior Division Managers, Sales Managers, and regional leadership teams * Operational excellence, profitability, and asset ...

Quinn Company

Senior Technician

Riverside, CA · On-site

The Senior Technician will be responsible for repairing of Caterpillar and/or related equipment or ... technicians, retain acquired knowledge. Treat customers and co-workers in a courteous and ...

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Showing results 21-40

All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Rialto, CA

Senior Customer Retention information

See Rialto, CA salary details

$45.1K

$103.1K

$121.8K

How much do senior customer retention jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior customer retention in Rialto, CA is $103,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $116,800.00 per year, depending on experience, location, and employer.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What are popular job titles related to Senior Customer Retention jobs in Rialto, CA?

For Senior Customer Retention jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Retention jobs in Rialto, CA look for?

The top searched job categories for Senior Customer Retention jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Senior Customer Retention jobs?

Cities near Rialto, CA with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you

Senior Account Manager B2B Outside Sales and Uncapped Commission

Fenchem Inc

Chino, CA • On-site

$38 - $43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Job Location: | Chino CA, Grimes IA, or Mount Laurel NJ (On-site)
Employment:  | Full-Time
FLSA Status:  | Nonexempt  
 
About Us 
Fenchem is a global supplier of specialty ingredients, serving customers across food & beverage, human nutrition, personal & home care, animal nutrition, performance materials, and agrochemical industries. 
Guided by science and a commitment to sustainability, we deliver high-quality, innovative solutions to customers worldwide. Learn more at: https://www.fenchem.com.

Job Summary
This is a high-impact sales role for experienced B2B professionals seeking to own key accounts, drive strategic growth, and significantly increase their earning potential through uncapped commission.
 
The Senior Account Manager drives strategic B2B sales growth by owning key accounts, leading account development strategies, and expanding market opportunities across priority segments. This role is responsible for managing complex customer relationships, identifying and executing high-impact business strategies, and collaborating cross-functionally to support long-term growth.
 
In addition to individual contributions, this role provides mentorship and guidance to junior team members, supporting knowledge sharing and contributing to overall team performance. The ideal candidate demonstrates strong strategic thinking, leadership capability, and a proven ability to drive results in a fast-paced, customer-facing environment.
 
Frequent travel, approximately 50% depending on business needs, to support face-to-face client engagement, business development, and strategic account growth.
 
Responsibilities
1.      Own strategic and key accounts, and lead account growth plans across priority markets or segments to drive sales growth and support overall team performance.
2.      Identify, develop, and execute new business opportunities through market insights, industry knowledge, and proactive outreach.
3.      Conduct in-depth research on target companies, market trends, and competitive landscape to identify strategic growth opportunities.
4.      Present tailored product solutions and strategic recommendations to customers, demonstrating advanced negotiation and influencing skills.
5.      Actively lead customer meetings, conferences, and trade show participation, representing Fenchem at a high level.
6.      Develop pricing strategies and negotiate complex commercial terms to achieve profitable and sustainable business growth.
7.      Analyze sales, market, and customer data to identify trends, forecast opportunities, and drive account expansion strategies.
8.      Maintain accurate and strategic oversight of customer accounts, pipeline, and CRM data to support forecasting and decision-making.
9.      Collaborate cross-functionally with internal departments (Accounting, Logistics, R&D, QA/QC) to deliver solutions and resolve complex customer needs. 
10.     Lead contract management and ensure alignment with company policies, while addressing risk and business considerations.
11.     Achieve and exceed assigned sales targets while contributing to long-term customer retention and overall sales strategy.
12.     Mentor and develop junior account managers, support knowledge sharing across the sales team, and contribute to achieving team sales targets.

Qualifications 
·      5+ years of experience in outside B2B sales in the specialty ingredient industry  
·      Willingness to travel as needed for client meetings, presentations, and industry events.
·      Proficiency in Microsoft Office suite, CRM software such as Salesforce 
·      Excellent negotiation and communication skills.
·      Bachelor's degree.

Career Growth & Leadership Opportunities
High-performing Senior Account Managers have a clear path for advancement based on performance and business impact. This role offers the opportunity to progress into higher team leadership responsibilities. Long-term career growth may include advancement into Sales Leadership roles, such as Director of Sales or Vice President of Sales.

Compensation 
·      Pay Structure: base salary plus uncapped commission that directly rewards performance
·      Base Pay: $38 ~ $43/hour (approximately $80,000 ~ $90,000 annually) negotiable based on experience
·      Performance Review: eligible for a potential raise after 90 days based on performance
·      Rewards: high-performing sales professionals are recognized based on their business impact and results
 
Benefits
·      Health Insurance: medical, dental, vision covering dependents; 100% employer paid options available 
·      Retirement Plan: 401(k) with employer matching up to 4%
·      Reimbursement: business travel and mileage reimbursements
·      Paid Sick Leave (PSL): 40 hours per year
·      Paid Time Off (PTO): 7 days to start, increases with tenure; additional PTO via rewards program
·      Paid Holidays: 13 company-paid holidays per year
·      Additional Perks: employee reward programs, birthday treats, complimentary office snacks
Fenchem logo

About Fenchem

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

201 - 500 Employees

Headquarters location

Chino, CA, US

Year founded

1995

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