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Senior Computer Support Specialist Jobs in Rome, GA

Techniplas

Customer Service Specialist

Dalton, GA · On-site

$15 - $20/hr

Support RMA process as Quality initiates and issues credit memos. * This list of duties and ... Basic computer skills including Microsoft Office and Excel are required. * ERP experience preferred.

GE Appliances

Sr. EHS Specialist

La Fayette, GA · On-site

Lead and support environmental incident investigations, ensuring root causes are identified and ... Advanced computer skills, including substantial data analysis skills. * Six Sigma Green belt ...

Qcells

Sr. Equipment Engineer (Ingot)

White, GA

$92K - $126K/yr

Support the development, implementation, maintenance, and ongoing improvement of the solar module ... Strong proficiency in related software, including Auto CAD and MS Office applications and project ...

Qcells

Sr. Equipment Engineer (Ingot)

Cartersville, GA · On-site

$93K - $127K/yr

Support the development, implementation, maintenance, and ongoing improvement of the solar module ... Strong proficiency in related software, including Auto CAD and MS Office applications and project ...

ABB

Senior Leader, U.S. Trade Compliance Program

GA · Remote

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... Certified Import and/or Export Specialist (preferred but not required). * Super-user for Microsoft ...

Qcells

Quality Sr. Engineer (Ingot)

White, GA

$78K - $106K/yr

Provide training and support to quality & production staff to ensure understanding and compliance ... Proficiency in Engineering tools (CAD, Statics, Minitab, etc.) PHYSICAL REQUIREMENTS * Able to ...

Qcells

Quality Sr. Engineer (Ingot)

Cartersville, GA · On-site

$78K - $106K/yr

Provide training and support to quality & production staff to ensure understanding and compliance ... Proficiency in Engineering tools (CAD, Statics, Minitab, etc.) PHYSICAL REQUIREMENTS * Able to ...

Yancey Bros. Co.

Rental Specialist

Calhoun, GA

$15 - $19.50/hr

... support to keep up with their changing needs. This all starts with our greatest asset...our ... Computer skills to include Internet Explorer, Excel, Access, Word, Power Point. * Must be able to ...

Yancey Rents

Rental Specialist

Calhoun, GA

$15 - $19.50/hr

... support to keep up with their changing needs. This all starts with our greatest asset...our ... Computer skills to include Internet Explorer, Excel, Access, Word, Power Point. * Must be able to ...

Yancey Bros Co

Rental Specialist

Calhoun, GA · On-site

$15 - $19.50/hr

... support to keep up with their changing needs. This all starts with our greatest asset...our ... Computer skills to include Internet Explorer, Excel, Access, Word, Power Point. * Must be able to ...

Yancey Bros.co

Rental Specialist

Calhoun, GA · On-site

$15 - $19.50/hr

... support to keep up with their changing needs. This all starts with our greatest asset...our ... Computer skills to include Internet Explorer, Excel, Access, Word, Power Point. * Must be able to ...

Yancey Rents

Rental Specialist

Calhoun, GA · On-site

$15 - $19.50/hr

... support to keep up with their changing needs. This all starts with our greatest asset...our ... Computer skills to include Internet Explorer, Excel, Access, Word, Power Point. * Must be able to ...

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All JobsComputer Support Specialist JobsSenior Computer Support Specialist JobsSenior Computer Support Specialist Jobs in Rome, GA

Senior Computer Support Specialist information

See Rome, GA salary details

$35.5K

$107.6K

$117.6K

How much do senior computer support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior computer support specialist in Rome, GA is $107,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $116,600.00 per year, depending on experience, location, and employer.

What does a senior computer support specialist do?

A senior computer support specialist provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often diagnose complex problems, install and configure systems, and may mentor junior staff while using tools like remote support software and maintaining documentation. This role typically requires strong problem-solving skills and relevant certifications such as CompTIA or Microsoft certifications.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

What are the most commonly searched types of Computer Support Specialist jobs in Rome, GA?

The most popular types of Computer Support Specialist jobs in Rome, GA are:

What are popular job titles related to Senior Computer Support Specialist jobs in Rome, GA?

For Senior Computer Support Specialist jobs in Rome, GA, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Rome, GA look for?

The top searched job categories for Senior Computer Support Specialist jobs in Rome, GA are:

What cities near Rome, GA are hiring for Senior Computer Support Specialist jobs?

Cities near Rome, GA with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you

Customer Service Specialist

Techniplas

Dalton, GA • On-site

$15 - $20/hr

Full-time

Re-posted 19 days ago

Techniplas rating

5.9

Company rating: 5.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

70th of 84 rated plastic manufacturers

Job description

Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer goods, medical and other markets. The company's products follow industry trends like weight reduction and vehicle electrification, innovative operating concepts, high-quality surface finishes, and an increasing focus on convenience and safety.

The Techniplas Group runs 30 sites worldwide with production, sales and / or technology hubs and employs just under 4,000 members of staff. The company serves customers and platforms around the world, focusing on technological expertise and collaboration with customers in the fields of design and engineering. Techniplas has long-term relationships with many of the world's leading automotive and industrial OEMs.

SUMMARY OF POSITION:

The customer service specialist will strive to ensure customer satisfaction is achieved and assist the company in meeting goals for safety, revenue, quality, and receivables.

JOB DUTIES & ESSENTIAL FUNCTIONS:

  • Build positive, lasting relationships with customers andinternal teams including other company facilities.
  • Manage all aspects of the order cycle such as:PO review for accuracy, order entry, confirmation, order status updates, tracking, and follow up with proactive communication to ensure customer satisfaction.
  • Liaise regularly with other functions including:customer service at other locations, credit, logistics, supply chain, operations, and sales to ensure orders are shipped in full and on time to ourcustomers.
  • Coordinate with management to authorize expenditures when appropriate to ensure delivery and customer satisfaction levels aremaintained.
  • Provideexpertise and compliance to all pertinent processes, policies, and standards needed to performresponsibilities.
  • Effectively manage situations of varying degrees of complexity which could impact the company image and/or sales dollars andcost.
  • Initiate the document dispute resolution process as appropriate to ensure customersatisfaction.
  • Perform all functions of job responsibilities using various computer applications and channels ofcommunication.
  • Confirm/enter 16-weekforecast: Are customer orders in line with tool capacity?
  • Process Manual Orders
  • First line of communication to customers on concerns, expectations, and delays related to orders.
  • Updates pricing per sales direction in ERP (using check list).
  • Lead daily meetings (as required) to understand a week out what orders are looking like in order to communicate any issues to customers.
  • Support RMA process as Quality initiates and issues credit memos.
  • This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):

  • High school diploma is required.
  • 1 - 3 years of customer service/sales experience in an Automotive manufacturing setting is required. Experience working in customer service for a Tier 1 Automotive supplier is preferred.
  • Excellent written and verbal communication skills
  • Basic computer skills including Microsoft Office and Excel are required.
  • ERP experience preferred. This position will use Plex ERP.
  • Ability to handle customer complaintsprofessionally.
  • Organized and customer-focused, showing functional and technical proficiency inwork.
  • Demonstrates effective self-management and seeks new challenges that will add value to the organization and personaldevelopment.

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