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Senior Comcast Technical Support Representative Jobs

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

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How much do senior comcast technical support representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for senior comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Comcast Technical Support Representative, and why are they important?

To thrive as a Senior Comcast Technical Support Representative, you need in-depth knowledge of networking, telecommunications systems, and troubleshooting, often supported by experience in customer service and a relevant associate degree or technical certification. Proficiency with customer relationship management (CRM) platforms, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve complex issues efficiently. These skills and qualities are crucial for delivering high-quality technical support, ensuring customer satisfaction, and maintaining Comcast’s service standards.

What are Senior Comcast Technical Support Representatives?

Senior Comcast Technical Support Representatives are experienced professionals who assist customers with advanced technical issues related to Comcast products and services, such as internet, cable TV, and phone. They handle escalated support cases, resolve complex technical problems, and may mentor or support junior representatives. Their role often involves troubleshooting equipment, addressing service outages, and providing guidance on product features or billing questions. Additionally, they ensure customer satisfaction by delivering clear and effective solutions.

What are some common challenges faced by Senior Comcast Technical Support Representatives, and how can they be managed effectively?

Senior Comcast Technical Support Representatives often encounter complex technical issues and must handle escalated customer concerns. One key challenge is balancing technical troubleshooting with maintaining a positive customer experience, especially when dealing with frustrated clients. Effective time management and strong communication skills are crucial for resolving problems efficiently while ensuring customers feel supported. Additionally, staying updated on the latest Comcast products and technologies helps representatives provide accurate solutions and reduces repeat issues. Collaborating with team members and leveraging internal resources can also make handling challenging cases smoother.
What cities are hiring for Senior Comcast Technical Support Representative jobs? Cities with the most Senior Comcast Technical Support Representative job openings:
What are the most commonly searched types of Comcast Technical Support Representative jobs? The most popular types of Comcast Technical Support Representative jobs are:
What states have the most Senior Comcast Technical Support Representative jobs? States with the most job openings for Senior Comcast Technical Support Representative jobs include:
Senior Comcast Technical Support Representative jobs near you
Infographic showing various Senior Comcast Technical Support Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

EBSCO

Remote

$37K - $52K/yr

Full-time

Posted 23 days ago

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.
This remote position is U.S.-based only (excluding U.S. territories)
What You'll Do
  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across the entire suite of EBSCO products
  • Perform problem determination/problem source identification to understand the root cause of a customer's issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team
Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.
About You
  • 2 Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart
  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)

Pay Range
USD $37,055.00 - USD $52,935.00 /Yr.

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