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Senior Comcast Technical Support Representative Jobs

Docmagic

Technical Support Representative

Torrance, CA · On-site

$26.30 - $36/hr

Position Summary The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

WAZER

Technical Support Representative

Yonkers, NY

We are looking for a Technical Support Representative who is curious, mechanically inclined, and eager to help our customers turn their designs into usable parts. We are looking for energetic ...

shentel

Technical Support Rep I

Waynesboro, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Blacksburg, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Waynesboro, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Lynchburg, VA · On-site

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Blacksburg, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Blacksburg, VA · On-site

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Richmond, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Waynesboro, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

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All JobsComcast Technical Support Representative JobsSenior Comcast Technical Support Representative Jobs

Senior Comcast Technical Support Representative information

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How much do senior comcast technical support representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for senior comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Comcast Technical Support Representative, and why are they important?

To thrive as a Senior Comcast Technical Support Representative, you need in-depth knowledge of networking, telecommunications systems, and troubleshooting, often supported by experience in customer service and a relevant associate degree or technical certification. Proficiency with customer relationship management (CRM) platforms, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve complex issues efficiently. These skills and qualities are crucial for delivering high-quality technical support, ensuring customer satisfaction, and maintaining Comcast’s service standards.

What are Senior Comcast Technical Support Representatives?

Senior Comcast Technical Support Representatives are experienced professionals who assist customers with advanced technical issues related to Comcast products and services, such as internet, cable TV, and phone. They handle escalated support cases, resolve complex technical problems, and may mentor or support junior representatives. Their role often involves troubleshooting equipment, addressing service outages, and providing guidance on product features or billing questions. Additionally, they ensure customer satisfaction by delivering clear and effective solutions.

What are some common challenges faced by Senior Comcast Technical Support Representatives, and how can they be managed effectively?

Senior Comcast Technical Support Representatives often encounter complex technical issues and must handle escalated customer concerns. One key challenge is balancing technical troubleshooting with maintaining a positive customer experience, especially when dealing with frustrated clients. Effective time management and strong communication skills are crucial for resolving problems efficiently while ensuring customers feel supported. Additionally, staying updated on the latest Comcast products and technologies helps representatives provide accurate solutions and reduces repeat issues. Collaborating with team members and leveraging internal resources can also make handling challenging cases smoother.
What cities are hiring for Senior Comcast Technical Support Representative jobs? Cities with the most Senior Comcast Technical Support Representative job openings:
What are the most commonly searched types of Comcast Technical Support Representative jobs? The most popular types of Comcast Technical Support Representative jobs are:
What states have the most Senior Comcast Technical Support Representative jobs? States with the most job openings for Senior Comcast Technical Support Representative jobs include:
Senior Comcast Technical Support Representative jobs near you
Infographic showing various Senior Comcast Technical Support Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Representative

Technical Support Representative

Docmagic

Torrance, CA • On-site

$26.30 - $36/hr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Who is DocMagic
DocMagic is the leading provider of digital solutions for the eMortgage industry, including regulatory compliance, document generation, eSignature, and complete eClosings. DocMagic has been solving the mortgage industry's toughest challenges with innovative technology solutions since 1987. Today, we continue to lead the industry with award-winning proprietary software, mobile apps, and web-based solutions. Recent awards include HousingWire naming DocMagic a 2025 Tech100 winner for the 13th year in a row, recognizing our innovation in digital lending and our impact on the industry, as well as key employees receiving HousingWire Tech Trendsetter and Vanguard awards.
Why Work at DocMagic
At DocMagic, our culture is built on teamwork, innovation, and collaboration, which contribute to our reputation for excellence. We are committed to living these values every day. We offer competitive benefits, including comprehensive health coverage, paid time off, company-paid holidays and a 401K with company matching. We also offer on-site wellness classes, snacks and monthly food trucks. But it is not all about work; we believe in building connections, from team building activities to our employee gatherings, we love coming together to celebrate. Join us and be a part of a team that values innovation and is committed to shaping the future of work.
Position Summary
The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving straightforward issues, providing excellent customer service, and escalating complex problems to higher support tiers as needed.
Essential Functions
  • Provide first-level support for routine technical issues via phone, email, and chat.
  • Troubleshoot technical issues related to software usage, account access, and service functionality.
  • Document customer interactions in the support ticketing system, ensuring accuracy and completeness.
  • Assist internal DocMagic employees with technical issues, including authentication and testing configurations.
  • Follow standard troubleshooting protocols to identify and resolve common software and system issues.
  • Assist customers with basic setup, configuration, and product navigation.
  • Escalate unresolved or complex issues to Technical Support Representative 2 or higher, ensuring all relevant details and troubleshooting steps taken thus far are included.
  • Contribute ideas and solutions to streamline support operations and improve response times.
  • Document key processes and contribute to the ongoing maintenance of DocMagic's reference materials.
  • Communicate effectively with Development by creating clear and accurate Jira tickets that follow the established ticket writing guidelines.
  • Manage and prioritize multiple and often competing tasks.

Required Qualifications
  • 2-4 years of experience in a technical support or customer service role.
  • Detail-oriented, excellent at following documentation and checklists.
  • Familiarity with troubleshooting processes and basic technical terminology.
  • Strong verbal and written communication skills.
  • Ability to quickly learn and adapt to new technologies and tools.
  • Strong analytical skills and familiarity with debugging tools and configuration purposes.
  • Experience with ticketing systems such as Salesforce and Jira.
  • General knowledge of SaaS platforms and cloud-based technologies.
  • Familiarity with understanding and working with XML data structures.
  • Knowledge of API's and database systems a plus
  • Knowledge of the mortgage finance industry is a highly desirable qualification.

Other Duties
In addition to performing the essential functions of the job, this position may require other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.
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