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Senior Comcast Technical Support Representative Jobs

shentel

Technical Support Rep I

Blacksburg, VA · On-site

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

shentel

Technical Support Rep I

Lynchburg, VA

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

OpenEye

Technical Support Representative

Liberty Lake, WA · On-site

$19 - $22/hr

Job Summary As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide ...

Alarm.com

Technical Support Representative

Spokane, WA

$19 - $22/hr

Job Summary As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide ...

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Senior Comcast Technical Support Representative information

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How much do senior comcast technical support representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for senior comcast technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Comcast Technical Support Representative, and why are they important?

To thrive as a Senior Comcast Technical Support Representative, you need in-depth knowledge of networking, telecommunications systems, and troubleshooting, often supported by experience in customer service and a relevant associate degree or technical certification. Proficiency with customer relationship management (CRM) platforms, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve complex issues efficiently. These skills and qualities are crucial for delivering high-quality technical support, ensuring customer satisfaction, and maintaining Comcast’s service standards.

What are Senior Comcast Technical Support Representatives?

Senior Comcast Technical Support Representatives are experienced professionals who assist customers with advanced technical issues related to Comcast products and services, such as internet, cable TV, and phone. They handle escalated support cases, resolve complex technical problems, and may mentor or support junior representatives. Their role often involves troubleshooting equipment, addressing service outages, and providing guidance on product features or billing questions. Additionally, they ensure customer satisfaction by delivering clear and effective solutions.

What are some common challenges faced by Senior Comcast Technical Support Representatives, and how can they be managed effectively?

Senior Comcast Technical Support Representatives often encounter complex technical issues and must handle escalated customer concerns. One key challenge is balancing technical troubleshooting with maintaining a positive customer experience, especially when dealing with frustrated clients. Effective time management and strong communication skills are crucial for resolving problems efficiently while ensuring customers feel supported. Additionally, staying updated on the latest Comcast products and technologies helps representatives provide accurate solutions and reduces repeat issues. Collaborating with team members and leveraging internal resources can also make handling challenging cases smoother.
What cities are hiring for Senior Comcast Technical Support Representative jobs? Cities with the most Senior Comcast Technical Support Representative job openings:
What are the most commonly searched types of Comcast Technical Support Representative jobs? The most popular types of Comcast Technical Support Representative jobs are:
What states have the most Senior Comcast Technical Support Representative jobs? States with the most job openings for Senior Comcast Technical Support Representative jobs include:
Senior Comcast Technical Support Representative jobs near you
Infographic showing various Senior Comcast Technical Support Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Rep I

Technical Support Rep I

shentel

Blacksburg, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted just now

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

63rd of 78 rated telecommunications companies

Job description

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! 

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. 

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:
• Promote quality customer experience with honest and committed customer care. 
• Engage in real-time troubleshooting with customers to resolve technical issues. 
• Educate residential Shentel customers about the installation and use of products. 
• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

We offer a great work environment and competitive total compensation package that includes:
• World class 401(k) – up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays

You worked hard for the following:
• Your reputation as a successful customer service professional who meets and exceeds goals
• Your high school diploma or equivalent
• One year of customer service or call center experience

We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel’s Technical Support Team!

Apply