Senior Case Management Analyst Cigna Jobs (NOW HIRING)

Join Our Team as Senior Case Manager!

Are you passionate about supporting the Children & Youth Population and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 120 impactful programs across Long Island and NYC, is looking for a dedicated full time Senior Case Manager to join the Alternatives For Youth Program.

• Salary: $27.59/hour
• Schedule: 9AM-5PM, Monday- Friday
• Location: 320 Carleton Ave. in Central Islip NY

What drives the core purpose of this job:

The Case Manager Senior is responsible for all aspects of Home-based Crisis Intervention and case management services for client families in the Alternatives for Youth Program. 

What are the key Responsibilities:

1. Assist families in resolving the crises and problems that led to the parent(s) seeking a PINS petition through case management and by providing support to families in crisis struggling with problems such as substance abuse and mental illness. 
2. Provide intensive, home-based case management and crisis intervention to help the family reach stability.
3. Conduct assessments using the Child and Adult Needs Assessment (CANS) instrument and develop a Family Intervention Plan based on family needs, using a strengths-based approach.
4. Make referrals to partnership agencies and outreach to new agencies when required.
5. Follow-up with service providers to monitor families progress.
6. Assist parents and youth in learning behavior management techniques.
7. Maintain progress notes and accurate case records into the computer system with all necessary data entry in accordance with contract mandates.
8. Be on call to families contacting the AFY hotline as scheduled.
9. Transport and escort clients from appointments or to obtain emergency resources such as clothing or medication as needed in own vehicle when necessary.
10. Participate in team meetings, case conferences, agency presentations, and trainings.
11. Serve as a resource to case managers in specialty areas of mental health and/or substance abuse. 
12. Assist with the training of new staff.
13. Supervise interns and volunteers.
14. Assign cases received by the Department of Probation to Case Managers in the Program Directors absence.
15. Oversee the maintenance of agency vehicles.
16. Facilitate and develop monthly educational workshops for adolescents when needed.
17. Participate in monthly recreational events for the adolescents in the AFY program when needed.
18. Customarily and regularly exercises discretionary powers
19. Hold weekly female and male adolescent groups when assigned by the Director.
20. Customarily and regularly exercises discretionary powers.

What key knowledge, skills, and abilities are required to excel in this role:

1. Masters Degree and SIFI certification required with at least 3 years of experience in the area of mental health or substance abuse treatment.
2. Participation in at least 20 hours of training in the first six months of employment (with an additional 20 hours during the second six months of employment) on Homebuilders, mediation, working with adolescents, substance abuse, mental health, the juvenile and/or criminal justice system, and related topics. Training will be provided by outside trainers, EAC NETWORK and by partnering County agencies.
3. Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments. 
4. Must have good communication skills, both oral and written.
5. Must have valid New York Drivers License and access to an automobile. 

What We Offer:

• At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.

• We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.

• Additionally, all employees are eligible to participate in EAC Network’s 401(k) plan, and full-time employees receive a 3% employer contribution after one year of service. EAC employees may also be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.