ZipRecruiter

Log In

1

Senior Call Reviewer Jobs (NOW HIRING)

Elevance Health

Nurse Reviewer 1

Tampa, FL

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Atlanta, GA · On-site

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Wilmington, DE · On-site

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Grand Prairie, TX · On-site

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Atlanta, GA

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Tampa, FL · On-site

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

Elevance Health

Nurse Reviewer 1

Mason, OH

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Job Level:

Elevance Health

Nurse Reviewer 1

Grand Prairie, TX · On-site

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

Elevance Health

Nurse Reviewer 1

Wilmington, DE

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

Elevance Health

Nurse Reviewer 1

Mason, OH · On-site

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

... reviews * Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and ... Present performance insights and reports to senior leadership and collaborate cross-functionally to ...

Elevance Health

Nurse Reviewer 1

Miami, FL · On-site

Partners with more senior colleagues to complete non-routine reviews. Through work experience and ... Previous utilization and/or quality management and/or call center experience preferred. Please be ...

next page

Showing results 1-20

All JobsCall Reviewer JobsSenior Call Reviewer Jobs

Senior Call Reviewer information

See salary details

$25K

$80.3K

$163.5K

How much do senior call reviewer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for senior call reviewer in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
Senior Call Reviewer jobs near you
Infographic showing various Senior Call Reviewer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior Call Center Representative, Home Energy Programs

Senior Call Center Representative, Home Energy Programs

Everblue

Huntersville, NC • On-site

$18 - $25/hr

Full-time

Posted 24 days ago

Job description

Note: This role is a hybrid position in Huntersville, NCOverview
Empower professionals. Advance sustainability. Make a difference.
Everblue is seeking a Senior Call Center Representative to support contractors and applicants navigating home energy programs.
At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
In this role, you will handle inbound and outbound work across phone, email, chat, and web, take on the toughest cases the team escalates, and help less experienced teammates learn the ropes.
We're looking for someone who takes ownership of complex cases, mentors peers naturally, and is ready to grow into a future supervisor or manager role.What You'll Do
Customer & Contractor Support
  • Respond to inbound inquiries via phone, email, live chat, and web with prompt, knowledgeable support
  • Conduct outbound calls to applicants for status updates, missing documentation, and re-engagement
  • Help customers understand program options, eligibility, timelines, and required documentation
  • Guide contractors through applications, documentation, and project requirements
  • Maintain a customer-first approach in every interaction

Escalation Management
  • Take on complex or sensitive cases escalated by the team
  • Support resolution of contractor and applicant disputes while ensuring program compliance
  • Document root causes and patterns and surface them to the manager for upstream fixes

Application Processing & Program Support
  • Maintain accurate CRM records including registrations, applications, and support requests
  • Review and verify documentation for completeness
  • Evaluate applications for program eligibility and alignment with program guidelines
  • Conduct rebate reservation reviews and support project closeout
  • Troubleshoot technical issues related to platforms, credentials, and program systems

Team Support & Mentorship
  • Serve as a go-to resource for newer representatives on tough cases
  • Help update SOPs, scripts, and FAQ content when you spot gaps
  • Support QA reviews and share what good looks like
  • Identify ways to streamline processes and enhance the customer journey

Compliance
  • Follow TCPA and applicable program requirements on every outbound contact
  • Maintain data privacy and security standards
  • Enforce company policies and code of conduct
What We're Looking For
  • Two or more years in customer support, call center, claims, or application processing work
  • Experience handling escalated or complex cases end to end
  • Track record meeting SLAs, quality scores, and resolution goals
  • Strong communication, empathy, and active listening skills
  • Comfort learning new systems and guiding users through online platforms
  • Detail-oriented with the ability to manage multiple priorities
  • Familiarity with CRM systems and Microsoft Office (Google Drive a plus)
  • Familiarity with energy efficiency, rebate, or utility programs a plus
  • High school diploma required, Associate's or Bachelor's degree a plus
Why Join Everblue?
Mission-Driven Work
Support programs that advance energy efficiency and sustainability nationwide.
Growth Opportunities
Develop professionally within a growing organization supporting the clean energy workforce. Clear path toward a supervisor or manager role for strong performers.
Hybrid Flexibility
Hybrid schedule available after initial onboarding in Huntersville, NC.
Supportive Culture
A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).
Apply today. Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.

Apply