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Senior Application Support Engineer Jobs in Portland, OR

Smarsh

Technical Support Engineer I

Portland, OR · On-site

$60K - $80K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this ... Ability to understand implementation processes and application consoles. * Experience ...

Intel

DFT Application Engineer

Hillsboro, OR

  • Medical

  • Retirement

  • PTO

Position Overview We seek a DFT Application Engineer to provide technical support to Intel Foundry ... This critical role supports Aerospace, Defense, and Government (ADG) customers in achieving ...

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All JobsApplication Support Engineer JobsSenior Application Support Engineer JobsSenior Application Support Engineer Jobs in Portland, OR

Senior Application Support Engineer information

See Portland, OR salary details

$73.7K

$136.8K

$194.1K

How much do senior application support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior application support engineer in Portland, OR is $136,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,600.00 and $153,300.00 per year, depending on experience, location, and employer.

How does a senior application support engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What does a senior application support engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a senior application support engineer?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

What job categories do people searching Senior Application Support Engineer jobs in Portland, OR look for?

The top searched job categories for Senior Application Support Engineer jobs in Portland, OR are:

What cities near Portland, OR are hiring for Senior Application Support Engineer jobs?

Cities near Portland, OR with the most Senior Application Support Engineer job openings:

Senior Application Support Engineer jobs near you
Infographic showing various Senior Application Support Engineer job openings in Portland, OR as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 47% In-person, 26% Hybrid, and 27% Remote job distribution, with an average salary of $136,823 per year, or $65.8 per hour.

Senior Support Engineer, Product Data Quality & Resolution

Oracle

Hillsboro, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

55th of 244 rated software companies

Job description

Senior Support Engineer, Product Data Quality & Resolution

Role Purpose

The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.

The successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete.

This role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $51,900 to $132,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3


Key Responsibilities

Technical Support & Investigation

  • Investigate and resolve complex product-data issues impacting hardware onboarding into Oracle data centers.
  • Monitor, prioritize, and respond to technical support tickets within the operational support queue.
  • Perform technical triage to identify root causes and determine appropriate resolution paths.
  • Collaborate with Oracle's global manufacturing partners to investigate and resolve product-data quality issues while ensuring corrective actions are measurable, verified, and minimize future recurrence.
  • Monitor daily manufacturing data feeds to identify data-quality issues and operational exceptions requiring investigation.
  • Perform detailed root cause analysis, including writing SQL queries to examine raw database records and investigate non-standard technical issues.
  • Read and interpret XML and JSON data to identify missing, incorrect, duplicated, or improperly formatted product information.
  • Utilize REST services to retrieve, validate, and submit product data where required.
  • Use Python, where appropriate, to analyze, transform, or validate data supporting technical investigations.

Cross-Functional Collaboration

  • Partner with Product Engineering, Manufacturing Engineering, Data Centre Operations, and other cross-functional teams to coordinate technical investigations.
  • Recommend corrective actions that address underlying system or process issues rather than individual incidents alone.
  • Initiate and coordinate recommendations for systemic improvements while transitioning implementation ownership to the appropriate Product Engineering or Program Management teams.
  • Where investigations require work at remote manufacturing or data centre locations, coordinate appropriate handoff to the responsible Product Engineer or operational team.
  • Track investigations, recommendations, and follow-up activities through completion to ensure timely resolution.

Operational Excellence

  • Prioritize technical issues based on business impact, operational urgency, and data center onboarding risk.
  • Effectively manage competing priorities within a fast-paced operational support environment.
  • Produce clear investigation reports, root cause analyses, and technical documentation.
  • Develop and contribute to operational knowledge articles, troubleshooting documentation, and support best practices.
  • Identify opportunities to improve operational processes, workflows, and data quality based on investigation outcomes.
  • Communicate effectively with stakeholders at all levels, from engineering teams to senior leadership.

Required Skills and Experience

Technical Skills

  • Strong analytical, investigative, and root cause analysis skills.
  • Experience writing SQL queries for technical investigation and data analysis.
  • Strong Microsoft Excel skills for data analysis and reporting.
  • Ability to read and interpret XML and JSON.
  • Experience working with REST APIs and related data sources.
  • Basic Python programming skills for data analysis and automation.
  • Understanding of data validation and product-data quality principles.
  • Familiarity with server and rack-level hardware, configuration, and topology.
  • Understanding of Product Bills of Materials (BOMs) and parent-child component relationships.

Professional Skills

  • Ability to coordinate technical investigations across multiple teams and geographic regions.
  • Excellent written and verbal communication skills.
  • Confidence communicating with both technical teams and senior leadership.
  • Strong organizational and prioritization skills.
  • Ability to perform effectively under pressure while managing multiple concurrent investigations.
  • Experience identifying and recommending systemic improvements that reduce recurring operational issues.
  • Ability to collaborate effectively with globally distributed cross-functional teams.

Measures of Success

Success in this role will be demonstrated through:

  • Reduction in product-data issues impacting hardware onboarding into Oracle data centers.
  • Faster investigation and resolution of critical operational incidents.
  • Reduced recurrence of issues through effective root cause analysis and recommended corrective actions.
  • Improved product-data quality across Oracle's manufacturing partner network.
  • Earlier identification and resolution of data-quality issues before products reach Oracle data centers.
  • Effective collaboration and communication across Manufacturing, Product Engineering, Data Centre Operations, and other global teams.
  • High-quality technical documentation and knowledge sharing that improves operational efficiency.
  • Consistent delivery of technical support within a global 24x7 operational environment.

What Oracle employees say

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

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