Senior Application Support Engineer Jobs in Portland, OR

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.We're hiring for a position open to both Mid-Career and Senior level candidates. The level will be determined based on the successful applicant's qualifications, experience, and skills demonstrated during the interview process.Application Developer / Senior Application DeveloperAt PGE, secure and seamless access to technology is foundational to everything we do. As a Senior Application Developer on our Identity & Access Management (IAM) team, you'll help design, build, and support the systems that protect our critical infrastructure while enabling employees, contractors, and business partners to access the tools they need to power our communities. This is an opportunity to work on high-impact security and identity solutions, influence the future of enterprise access management, and play a key role in supporting PGE's growth, innovation, and modernization initiatives.Job Function SummaryApplication Development Provides application software development services. Develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs and documents software applications. Analyzes requirements and tests and integrates application components. Ensure that system improvements are successfully implemented.Key Job Information – Mid-Career LevelApplication Developer, Grade 7Career Level: P3Career Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.Key ResponsibilitiesProgramming/Software Development (PROG) Designs, codes, tests, corrects and documents complex programs and scripts from agreed specifications and subsequent iterations using agreed standards and tools to achieve a well-engineered result. Takes part in reviews of own work and leads reviews of colleagues' work.Application Support (ASUP) Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.Incident Management (USUP) Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.Problem Management (PBMG) Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.Systems Design (DESN) Recommends/designs structures and tools for systems which meet business needs and takes into account target environment, performance security requirements and existing systems. Delivers technical visualization of proposed applications for approval by customer and execution by system developers. Translates logical designs into physical designs and produces detailed design documentation. Maps work to user specification and removes errors and deviations from specification to achieve user-friendly processes.Systems Integration (SINT) Defines the integration build, accepts software modules from software developers and produces software builds for loading onto the target environment. Configures the hardware environment, produces integration test specifications and conducts tests, recording details of any failures and carrying out fault diagnosis.Education/Experience/CertificationsRequires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.Typically, five or more years in related field.Required ExperienceIdentity Access Management (IAM) – Authentication and AuthorizationIdentity Governance Administration (IGA)Access Certifications (manager, application owner, role-based, advanced certification configs)Lifecycle events - joiner/mover/leaver automationJava/JavaScript programmingSailPoint IIQPreferred ExperiencePrivileged Access Management (PAM)Idira (CyberArk)Regulatory frameworks such as SOX or CIPSingle Sign-On (SSO) – SAML, OAuth, and SCIMNice to haveUtility ExperiencePingFederatePingOne/DavinciSailPoint Identity Security CloudCompetencies (Knowledge, Skills, Abilities)Functional CompetenciesIntermediate knowledge of business goals and scope of change initiatives.Intermediate knowledge of user experience design frameworks.Intermediate knowledge of change management processes.Intermediate knowledge of software configuration.Intermediate knowledge of operating system concepts.Intermediate knowledge of database concepts.Intermediate knowledge of infrastructure concepts.Intermediate knowledge of service continuity planning and support.General CompetenciesIntermediate customer-focus skills.Intermediate accuracy skills.Intermediate risk-management skills.Intermediate oral and written communication skills.Intermediate interpersonal skills.Intermediate decision-making skills.Intermediate organization and prioritization skills.Key Job Information – Senior LevelSenior Application Developer, Grade 8Career Level: P4Specialist Professional Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.Key ResponsibilitiesProgramming/Software Development (PROG) Sets local or team-based standards for programming tools and techniques, including security guidelines and the selection of appropriate development methods. Advises on application of standards and methods and ensures compliance. Takes technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Assigns work packages, monitors performance and manages change control dynamically to optimize productivity. Provides advice, guidance and assistance to less experienced colleagues as required.Application Support (ASUP) Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups and disaster-recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.Incident Management (USUP) Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident-management process.Problem Management (PBMG) Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyzes patterns and trends.Systems Design (DESN) Specifies and designs large or complex systems. Selects appropriate design standards, methods and tools consistent with agreed enterprise and solution architectures and ensures they are applied effectively. Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Contributes to policy for selection of architecture components. Evaluates and undertakes impact analysis on major design options and assesses and manages associated risks. Ensures that the system design balances functional, service quality, security and systems management requirements.Systems Integration (SINT) Designs and builds integration components and interfaces. Leads practical integration work under the technical direction of the system/service designer. May contribute to the overall design of the service. May define the technical criteria for product/component selection. Contributes to decisions about tools, methods and approaches.Education/Experience/CertificationsRequires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.Typically, eight or more years in related field.Required ExperienceIdentity Access Management (IAM) – Authentication and AuthorizationIdentity Governance Administration (IGA)Access Certifications (manager, application owner, role-based, advanced certification configs)Lifecycle events - joiner/mover/leaver automationJava/JavaScript programmingSailPoint IIQPreferred ExperiencePrivileged Access Management (PAM)Idira (CyberArk)Regulatory frameworks such as SOX or CIPSingle Sign-On (SSO) – SAML, OAuth, and SCIMNice to haveUtility ExperiencePingFederatePingOne/DavinciSailPoint Identity Security CloudCompetencies (Knowledge, Skills, Abilities)Functional CompetenciesAdvanced knowledge of business goals and scope of change initiatives.Advanced knowledge of user experience design frameworks.Advanced knowledge of change management processes.Advanced knowledge of software configuration.Advanced knowledge of operating system concepts.Advanced knowledge of database concepts.Intermediate knowledge of infrastructure concepts.Advanced knowledge of service continuity planning and support.General CompetenciesAdvanced customer-focus skills.Advanced accuracy skills.Advanced risk-management skills.Advanced oral and written communication skills.Advanced interpersonal skills.Advanced decision-making skills.Advanced organization and prioritization skills.Advanced meeting facilitation skills.Advanced team-building skills.Physical and Cognitive Demands – For Both levelsCognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions.Ability to adhere to set response times, deadlines, and time-sensitive tasks.Ability to follow accuracy standards.Ability to follow through on decision-making tasks.Ability to interact effectively and collaboratively within a team environment.Ability to communicate and problem solve when under stress.Ability to respond and adapt to frequent change.Ability to accept and demonstrate self-awareness when provided constructive feedback.Ability to discern feedback and acknowledge ownership of areas of improvement.Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.Ability to successfully collaborate with peers, managers and others within the organization.Demonstrates sound memory.Ability to process new information to be applied consistently to work tasks.Schedule/AttendanceAbility to adhere to pre-established schedule, including start/stop time and break/lunch schedule.Ability to work long hours.Ability to work a variable schedule.Ability to report to work and perform work during periods of severe inclement weather.Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.Ability to work shift schedule.Ability to work on-call schedule.Physical CapabilitiesComputer use (use computer regularly for entire work shift)Environment - Office#LI-CU1Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.Join us today and power your potential!Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled. #J-18808-Ljbffr