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Senior Account Manager Jobs in Rochester, NY (NOW HIRING)

USI Insurance Services

EB Account Manager

Rochester, NY · On-site

EB Senior Account Manager This person can work hybrid out of our Buffalo or Rochester offices. The EB Senior Account Manager is responsible for managing our largest and most complex employee benefits ...

Calvary Robotics

Senior Sales Account Manager

Webster, NY · On-site

$130K - $150K/yr

The Senior Sales Account Manager position is responsible for achieving sales targets by promoting industrial automation solutions with established and targeted prospects. This position requires ...

The N2 Company

Senior Account Executive

Rochester, NY · On-site

Position Summary We're seeking a Senior Account Executive (known to N2 as Area Directors) to launch ... Manage your territory, sales pipeline, and publication operations * Partner with N2's national team ...

The N2 Company

Senior Account Executive

Rochester, NY

Position Summary We're seeking a Senior Account Executive (known to N2 as Area Directors) to launch ... Manage your territory, sales pipeline, and publication operations * Partner with N2's national team ...

Rent-A-Center

Account Manager

Canandaigua, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

New

Rent-A-Center

Account Manager

Rochester, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Canandaigua, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

New

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Senior Account Manager information

See Rochester, NY salary details

$41K

$99.3K

$157.4K

How much do senior account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior account manager in Rochester, NY is $99,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $120,400.00 per year, depending on experience, location, and employer.

What does a senior account manager do?

A Senior Account Manager is responsible for managing and growing relationships with key clients, ensuring their needs are met, and delivering solutions that help clients achieve their business goals. They act as the main point of contact between the client and the company, oversee project delivery, and identify opportunities for upselling or cross-selling services. Senior Account Managers often lead account teams, develop strategic account plans, and help resolve any issues that arise to ensure client satisfaction. Their role requires strong communication, negotiation, and organizational skills.

What is the difference between Senior Account Manager vs Account Executive?

AspectSenior Account ManagerAccount Executive
Required CredentialsBachelor's degree, experience in account management, sometimes certifications in sales or CRM toolsBachelor's degree, entry-level to mid-level sales or marketing experience
Work EnvironmentClient-facing, managing existing accounts, strategic planningProspecting new clients, generating leads, initial sales pitches
Employer & Industry UsageMarketing, advertising, tech, finance firmsSales, advertising, tech, and service industries

The main difference is that Senior Account Managers focus on maintaining and growing existing client relationships with strategic oversight, while Account Executives primarily focus on acquiring new clients and generating sales. Senior Account Managers typically have more experience and responsibilities in client retention and upselling, whereas Account Executives are more involved in the initial sales process.

What are the key skills and qualifications needed to thrive as a senior account manager, and why are they important?

To thrive as a Senior Account Manager, you need strong sales acumen, relationship management skills, and a background in business or marketing, often supported by a relevant degree and proven experience in account management. Familiarity with CRM software (like Salesforce), reporting tools, and contract management systems is typically required. Outstanding communication, negotiation, and problem-solving abilities help build trust and drive client satisfaction. These skills ensure effective client retention, revenue growth, and long-term business partnerships.

How does a senior account manager typically collaborate with internal teams to meet client goals?

Senior Account Managers work closely with cross-functional teams such as sales, marketing, product development, and customer support to deliver tailored solutions that address client needs. They act as the primary liaison, ensuring that internal teams are aligned on client objectives, timelines, and deliverables. Regular meetings, project briefings, and status updates are part of their routine to keep everyone informed and proactive in resolving issues. This collaborative approach helps build strong client relationships and ensures successful project outcomes.

What is a senior account manager?

Senior account managers monitor the needs of their clients to ensure products or services are provided correctly and on time. They also collaborate with the sales department to increase revenue and find new clients. As a senior account manager, you cultivate relationships with your clients, following their accounts to ensure they are satisfied with the level of products and services provided by the company. When necessary, you review their records and may offer upgrades that may help the client with their business. Senior account managers typically have several years of industry experience and may supervise other account managers. You find senior account managers in many different industries, including advertising, business, and health care.

More about Senior Account Manager jobs
What job categories do people searching Senior Account Manager jobs in Rochester, NY look for? The top searched job categories for Senior Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Account Manager jobs? Cities near Rochester, NY with the most Senior Account Manager job openings:
Senior Account Manager jobs near you
Infographic showing various Senior Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $99,301 per year, or $47.7 per hour.

Senior Account Manager - Commercial Lines

Insurance Office of America

Brighton, NY • On-site

$80K - $100K/yr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Job Description:

Title:Senior Account Manager - Commercial Lines
Fully Remote:Eastern or Central Time Zones| Location:Longwood, FL
Book Focus:Contractors, Construction, Hospitality, Real Estate, General

Requirement: active property & casualty license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations


About the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.


Key Responsibilities:

  • Technical Competence:Maintain a high degree of technical competence and industry expertise.

  • Team Leadership:Direct daily activities and workflow of the account management team.

  • Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.

  • Policy Management:Manage policy expirations and renewals.

  • Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.

  • Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances.

  • System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Communication:Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.

  • Service Excellence:Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seekand adopt best practices to improve individual and team performance.

  • Champion IOA Values:Demonstrateintegrity and leadership.


Ideal CandidateQualifications:

  • 5+ years of account management experience,or7+ years in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing; professional designation (CIC or equivalent) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service,communication,multitasking, and organizational skills

  • Proficiencyin MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


Whatto Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $80,000.00 - $100,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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