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Securus information

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$30K

$66.7K

$79K

How much do securus jobs pay per year?

As of Sep 2, 2026, the average yearly pay for securus in the United States is $66,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a Securus?

A Securus job typically refers to positions at Securus Technologies, a company that provides communication, information management, and security solutions to correctional facilities. Employees might work in roles related to customer service, software development, security, or technical support. Securus jobs often involve supporting correctional facility operations and helping families stay connected to incarcerated loved ones through phone and video services. Working at Securus may require background checks and a commitment to upholding security protocols. The company values innovation, integrity, and service in its workforce.

What are the key skills and qualifications needed to thrive as a Securus correctional officer?

To thrive as a Securus Correctional Officer, you need a solid understanding of security procedures, conflict management, and basic law enforcement practices, often supported by a high school diploma or equivalent and relevant training. Familiarity with surveillance systems, inmate tracking software, and incident reporting tools is typically required. Strong communication, stress management, and decision-making skills are vital for maintaining order and safety. These competencies are crucial for ensuring a secure environment, effective inmate supervision, and overall facility safety.

What are some common challenges faced by Securus security officers when working in correctional facilities?

Securus security officers working in correctional facilities often encounter unique challenges such as maintaining safety in high-stress environments, managing interactions with incarcerated individuals, and responding quickly to security incidents. Officers must remain vigilant, exercise strong communication skills, and adhere strictly to established protocols. Collaborating closely with facility staff and law enforcement, they play a crucial role in preventing incidents and ensuring the security of both inmates and personnel.

What is the difference between Securus vs Correctional Officer?

AspectSecurus
Primary RoleProviding communication and technology solutions for correctional facilities
Work EnvironmentOffices, call centers, correctional facility technology settings
Required CredentialsTechnical certifications, customer service skills, sometimes security clearances
Employer & IndustryTechnology companies serving correctional institutions

While Securus focuses on providing communication technology solutions for correctional facilities, a Correctional Officer is responsible for security and supervision within prisons. Securus employees typically work in technical or customer service roles, whereas Correctional Officers work directly in correctional environments ensuring safety and order. Both roles are essential in the correctional industry but differ significantly in responsibilities and work settings.

More about Securus jobs

What cities are hiring for Securus jobs?

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What states have the most Securus jobs?

States with the most job openings for Securus jobs include:

What job categories do people searching Securus jobs look for?

The top searched job categories for Securus jobs are:

Securus jobs near you
Infographic showing various Securus job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $66,696 per year, or $32.1 per hour.

Field Service Technician I - California State Prison SAC - Represa, CA

SPECIAL ORDER SYSTEMS INC

Represa, CA • On-site

$22 - $25/hr

Full-time

Posted 25 days ago

Job description

Job Purpose
The Field Service Technician I is responsible for traveling to various facilities to
maintain, repair and resolve issues on all company products, features and equipment.
This role can serve as an onsite, hybrid or roving technician providing both technical
and administrative support to our customers. Provides support to our tablet
customers by administering programs and ensuring tablets are fully utilized.

Essential Duties

Primary representative between on-site facility personnel, Account Management
& other company personnel.
Setting up and maintaining individual tablets for users.
Repairs phones, kiosk, video terminals, WAP's, tablets and other required
equipment within correctional facilities within assigned area.
Providing technical support and troubleshooting issues with tablets
Ensuring security measures are in place to prevent misuse of the tablets.
Assisting with software updates and installations on the tablets
Managing user accounts and access permissions on the tablets
Collaborating with other staff members to coordinate tablet usage schedules.
Training incarcerated individuals on how to use the tablets effectively and
responsibly.
Responsible for maintaining inventory and ensuring extra inventory or damaged
inventory is returned for multiple sites.
Communicates with dispatchers to receive work assignments and provides
dispatchers with ETA for arrival and departure information
Troubleshoot situations where standard procedures have failed in isolating or
resolving problems while interfacing with multiple departments for problem
resolution
Required to assist in educating and training Securus customers, providing
information to technical support and following direction given on Securus
products & services
Provide administrative services on as needed basis or when dedicated to a
particular customer: data entry including PIN/PAN, blocks/unblocks, customer
reporting, training, providing CDR reports, assisting with video visitation and
burning recordings and/or video to CD/DVD per subpoena and testifying in court
when required
Maintains inventory of equipment and tools
Manages and maintains assigned company inventories and assets (tool, vehicle,
parts inventory, laptop etc.)

Knowledge, Skills, and Abilities

Ability to understand the customer's service needs for various facilities and work
to improve the operation of their facility regarding all company products such as:
Offender Calling System, Video Visitation, Kiosk and/or Tablets.
Ability to work all tasks to completion with a high sense of urgency and the highest
work quality.
Must have the ability to quickly learn company products, features and equipment.
Demonstrated experience in determining alternatives to escalations
deciding when assistance is needed in dealing with the various problems
reported.
Timely responses to requests from management and customers via phone, e-mail
and/or with reporting.
Adhere to Field Service Standards and all Company policies.
Self-starting, able to self-train on communications-based product lines.
Excellent ability at multi-tasking, setting priorities and tracking issues
concurrently.
Strong communications skills, written and verbal, for working with customers,
dispatchers, technical support, specialists, other field technicians and
management.
Ability to learn how to do minor repairs and troubleshooting on telephone and
video visitation systems and pass skills test accordingly.

MinimumQualifications
High school diploma or GED
Demonstrated ability to work in difficult environments e.g. corrections
Experience working with Windows OS, and Microsoft office.

PreferredQualifications
Installation, repair and maintenance of telecom and networking devices.
Prior experience using small hand tools to repair electronics
Previous experience working in law enforcement or correctional environment

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.

Apply