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Securus Jobs (NOW HIRING)

Aventiv Technologies, LLC

Lead Field Service Specialist

$31.23 - $35.61/hr

The Lead Field Services Technician oversees the installation, maintenance, and troubleshooting of Securus Technologies' products and services across correctional facilities nationwide. This role ...

Liberty Companies

Customer Service Representative

$16.50 - $22.25/hr

We're searching for an exceptional Customer Service Representative to join our growing TPA partner, Securus Benefits, and located in the Central or Eastern Time Zone. This is a call-center customer ...

New

Liberty Companies

Customer Service Representative

$16.50 - $22.25/hr

We're searching for an exceptional Customer Service Representative to join our growing TPA partner, Securus Benefits, and located in the Central or Eastern Time Zone. This is a call-center customer ...

New

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Showing results 21-40

All JobsSecurus Jobs

Securus information

See salary details

$30K

$66.7K

$79K

How much do securus jobs pay per year?

As of Aug 9, 2026, the average yearly pay for securus in the United States is $66,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Securus vs Correctional Officer?

AspectSecurus
Primary RoleProviding communication and technology solutions for correctional facilities
Work EnvironmentOffices, call centers, correctional facility technology settings
Required CredentialsTechnical certifications, customer service skills, sometimes security clearances
Employer & IndustryTechnology companies serving correctional institutions

While Securus focuses on providing communication technology solutions for correctional facilities, a Correctional Officer is responsible for security and supervision within prisons. Securus employees typically work in technical or customer service roles, whereas Correctional Officers work directly in correctional environments ensuring safety and order. Both roles are essential in the correctional industry but differ significantly in responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Securus correctional officer?

To thrive as a Securus Correctional Officer, you need a solid understanding of security procedures, conflict management, and basic law enforcement practices, often supported by a high school diploma or equivalent and relevant training. Familiarity with surveillance systems, inmate tracking software, and incident reporting tools is typically required. Strong communication, stress management, and decision-making skills are vital for maintaining order and safety. These competencies are crucial for ensuring a secure environment, effective inmate supervision, and overall facility safety.

What are some common challenges faced by Securus security officers when working in correctional facilities?

Securus security officers working in correctional facilities often encounter unique challenges such as maintaining safety in high-stress environments, managing interactions with incarcerated individuals, and responding quickly to security incidents. Officers must remain vigilant, exercise strong communication skills, and adhere strictly to established protocols. Collaborating closely with facility staff and law enforcement, they play a crucial role in preventing incidents and ensuring the security of both inmates and personnel.

What is a Securus?

A Securus job typically refers to positions at Securus Technologies, a company that provides communication, information management, and security solutions to correctional facilities. Employees might work in roles related to customer service, software development, security, or technical support. Securus jobs often involve supporting correctional facility operations and helping families stay connected to incarcerated loved ones through phone and video services. Working at Securus may require background checks and a commitment to upholding security protocols. The company values innovation, integrity, and service in its workforce.
More about Securus jobs
What cities are hiring for Securus jobs? Cities with the most Securus job openings:
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What job categories do people searching Securus jobs look for? The top searched job categories for Securus jobs are:
Securus jobs near you
Infographic showing various Securus job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 80% Physical, and 20% Remote job distribution, with an average salary of $66,696 per year, or $32.1 per hour.

Field Service Client Administrator - NY

Aventiv Technologies, LLC

East Elmhurst, NY • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies - Where your future awaits - YouTube
Job Purpose: The role of the Field Service Client Administrator (FSCA) - NY is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction. Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel, and partners. Perform minor maintenance and repair on kiosks, telecommunication equipment, associated computers, networking, and electronic equipment. Ensure data integrity and proper system functionality of all Securus onsite products.
Essential Duties:
  • Primary representative between on-site facility personnel, Account Management & other Securus personnel
  • Research issues reported by Agency staff members to achieve resolution or escalation to the appropriate department
  • Assist, monitor, and or issue escalations as needed with other internal departments.
  • Communicate internally all client requests and issues to facilitate resolution
  • Open, address, resolve, and track heat tickets and advise customers and Securus Personnel of service affecting issues
  • Required to maintain partnership and regular communication with Account Management
  • Maintain a high level of client satisfaction through outstanding customer service and support.
  • Required to attend onsite meetings as designated by facility leadership
  • Perform basic Technical Support functions (password resets and handouts, user setup, etc.) and basic product training as needed or requested by the customer.
  • Travel to neighboring facilities within an assigned region, sometimes with minimal lead time, as a backup.
  • Assist Tech Support in the maintenance of computer hardware, software, and other equipment by providing troubleshooting results
  • Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)
  • Oversee rollout of services for newly acquired clients to align both parties' interests
  • Manages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptops, etc.)
  • Distribute tablets and accessories to approved incarcerated individuals
  • Collect and track customer statistics and trends that may assist in determining future account behavior and opportunities.
  • Understanding systems, training, and support needs for assigned client base & referring them to our Account Manager and internal Customer Training as needed.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities:
  • Excellent oral and written communication & presentation skills
  • Ability to communicate with co-workers and business contacts courteously and professionally.
  • Ability to develop ongoing rapport with clients and consumers and obtain relevant information
  • Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts, as well as negative feelings about products.
  • Strong relationship management skills
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • High degree of problem-solving, conflict resolution, and negotiation skills for both external and internal customers
  • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including executive and C-level
  • Must be able to work in a fast-paced environment where problem resolution times are measured in hours.
  • Strong data/information analysis and integration skills.
  • Ability to effectively manage time and information with minimal supervision.
  • Excellent organizational and time management abilities
  • Ability to identify, prioritize, and respond to multiple conflicting tasks.
  • Ability to quickly adapt to change
  • Flexible and enthusiastic to learn new skills and problem-solving solutions
  • Uses small hand tools to make kiosk and/or video visitation repairs
  • Ability to travel up to 1 week with 2 weeks' notice.
  • Proven ability to successfully draft and execute strategic account plans.
  • Must exhibit all the company's cultural attributes

Minimum Qualifications:
  • High School Diploma or GED equivalent
  • Reliable transportation with the ability to travel from facility to facility
  • Have no family incarcerated in any local Correctional Facility
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
  • Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment

Preferred Qualifications:
  • Relevant work experience in the technology or telecommunications industry

Physical Requirements:
  • While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
  • Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $23.26 - $26.52 /hr
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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