Security Dispatch Officer Jobs (NOW HIRING)

The Security Dispatcher serves as the central communications and administrative hub for the Security & Safety Department. This position is responsible for monitoring security systems, coordinating response activities, managing visitor check-ins, conducting bag checks, and maintaining accurate records. The Security Dispatcher plays a critical role in ensuring efficient operations, regulatory compliance, and a safe environment for guests, team members, and property assets.

Essential Duties and Responsibilities include the following:

Dispatch & Communications

• Monitor and manage security radio traffic, phone lines, panic alarms, and other communication systems.
• Dispatch Security Officers, supervisors, and other response team members to incidents, service calls, and emergencies.
• Track officer locations, assignments, and status to ensure appropriate coverage and timely response.
• Maintain clear, professional, and accurate communication during routine operations and emergency situations.
• Serve as a professional first point of contact for guests, team members, vendors, and visitors.
• Provide clear directions, assistance, and information while maintaining security protocols.
• Handle sensitive situate ions with discretion, professionalism, and confidentiality.
• Uphold department standards for appearance, conduct, and communication.
• Correctly issues and documents payroll checks, visitor badges, keys, and staff on/off property status.

Visitor Check-In & Access Control

• Conduct visitor, vendor, contractor, and guest check-ins in accordance with casino security and regulatory procedures.
• Verify identification, approvals, and access authorization prior to granting entry.
• Issue and track visitor badges and access credentials.
• Maintain visitor logs and ensure compliance with escort and access requirements.

• Conduct bags, backpack, and package inspections in accordance with established policies.
• Ensure restricted items are not brought into the facility or into secured areas.
• Document refusals, confiscations, and exceptions per department procedures.
• Coordinate with Security Officers or supervisors when prohibited items or concerns are identified.

Monitoring Support & Data Entry

• Monitor CCTV systems, alarms, and life safety systems as assigned.
• Identify and report suspicious activity, safety hazards, or policy violations.
• Assist with documentation while maintaining confidentiality.

• Accurately enter incident reports, daily logs, visitor records, safety observations, and other required data into security systems.
• Maintain organized and confidential security records in accordance with policy and regulatory standards.
• Ensure timely completion and proper routing of all required documentation.

Safety & OSHA Support

• Assist with tracking safety incidents, near misses, and hazard reports.
• Support OSHA compliance efforts by maintaining safety logs, training records, and documentation as assigned.
• Participate in safety communications and assist with emergency preparedness activities.
• Report unsafe conditions observed through cameras, reports, or communications to appropriate personnel.

Emergency Response Coordination

• Receive and prioritize emergency calls, medical requests, and incident notifications.
• Initiate emergency response protocols and notify appropriate internal and external responders.
• Maintain situational awareness and document timelines, actions taken, and communications during incidents.
• Support incident command by tracking resources and providing real-time information.

Other Duties

• Perform other duties and special assignments as required.

Requirements

• Minimum 21 years of age.
• Ability to multitask as well as take the appropriate action as necessary.
• Strong written and oral communication skills.
• Computer knowledge in the following programs (Word, Excel, Outlook, Report Programs, Etc.).
• Proficient in English (oral and written).

Supervisory Responsibilities

This job does not have supervisory responsibilities.

High School Diploma or General Education Degree (GED) preferred.

Proven experience as a dispatcher or relevant position preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense and understand any instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Gaming license issued by the Paskenta Gaming Commission.
• RBS (Responsible Beverage Services) certification as trained at Rolling Hills Casino
• Must obtain Title 31 certification as trained by Rolling Hills Casino.
• Must successfully complete first aid/CPR training provided by Rolling Hills Casino Security.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, talk, or hear. The employee is occasionally required to use hands to finger, handle, or feel, and reach with hands and arms.  The employee must occasionally lift and/or move up to 100 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to tobacco smoke. The employee is occasionally exposed to wet, hot, and/or humid conditions and outside weather conditions. The noise level in the work environment is usually loud.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The duties, responsibilities, and requirements of this job are subject to change, as needed.