Security Dispatch Officer Jobs in Michigan (NOW HIRING)

Summary
This position performs routine patrols, writes incident reports, responds to non-emergency and emergency calls throughout the entire campus and as requested by security supervision. Provides security services to ensure a safe environment for staff and visitors.
Responsibilities
(30 %) *Conducts continuous random patrols, utilizing the patrol vehicle, bicycle, or foot patrol.
(30%) *Responds to all calls received from the public, hospital staff, and the security dispatcher.
(15%) *Monitors and pages all fire codes, as received on the fire monitor system located in security dispatch.
(10%) *Responds to hospital emergency overhead pages as determined by security dispatch.
(10%) *Physical management of patients going through crisis.
(5%) *Escorts patients to In Patient Mental Health, or other areas of the facility, as requested by staff (i.e. doctor or nurse).
OTHER DUTIES and RESPONSIBILITIES:
Monitors and reports alarms received on the S&D alarm panel, generator alarm panel, HVAC computer, Medical Air Gases alarm panel.
Answers all calls for assistance, received on the security emergency phone line of the facilities help line.
Creates a maintenance work order for all calls received on the facilities help line.
Enters information from maintenance job logs and work orders into the TMS application.
Monitors CCTV system for any and all suspicious circumstances, dispatching a security officer when required.
Assists with helicopter flight operations; secures and unlocks doors, as prescribed by policies and procedures, or at the direction of the Security Manager or Supervisor.
Notifies the Security Manager and/or Supervisor via chain of command, for any and all major incidents that occur of facility property.
Enforces parking policy, as directed.
Escorts employees to and from their vehicle, as requested or assigned by the Security Supervisor or the Security Manager Responds to all panic alarms located throughout the facility.
Armed security staff will respond to an active shooter or other lethal threat and neutralize the threat if possible.
Responsible for enforcing that all contractors that are working above the ceiling and/or have removed a ceiling tile have a yellow copy of the Above Ceiling Access Permit.
Writes reports as required by policies.
Follows all departmental and medical center policies and procedures.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
Assist with morgue operations, including the handling of deceased patients.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Other duties and tasks as assigned.
Certifications and Licensures
Credential:TEAM ADVANCED: Techniques for Effective Aggression Mgt
Equivalent Experience: Required within 6 months of hire.
Qualification Source:
Credential:PPE: Pre-Employment Psychological Examination
Equivalent Experience: Pre-hire only.
Qualification Source:
Credential:DMVCHECK: DMV Record Check
Equivalent Experience:
Qualification Source:
Credential:CPL: Concealed Pistol License
Equivalent Experience:
Qualification Source:
Credential:BLS: Basic Life Support
Equivalent Experience: Within 6 months of hire.
Qualification Source: AHA
Credential:MCOLES FIREARMS: MI Commission on Law Enforcement Firearms
Equivalent Experience: Required pre-hire and annually after hire.
Qualification Source:
Required Education
Education: High School Diploma or GED
Equivalent Experience: Military, corrections or law enforcement experience preferred.
Education Specialization:
Other Information
EXPERIENCE, TRAINING AND SKILLS:
Interpersonal skills needed to communicate successfully with individuals and groups.
Must pass Security Defensive Tactics Training.
Must pass taser and pepper gel training.
Ability to interact with people at all levels to communicate information in a clear and understandable manner.
If driving a company vehicle must be eligible under the hospital insurance guidelines.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as trauma, grief and death.
Able to wear bullet-resistant vest.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Frequently required to sit/stand/walk for longer periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
To perform physical management, including, but not limited to, restraining, maneuvering, and holding combative individuals.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Moderate. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and / or Walk/Stand/Push/ Pull of Arm/Leg controls.