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Security Dispatch Officer Jobs in Michigan (NOW HIRING)

TH Medical

Security Dispatcher

Detroit, MI · On-site

$16.50 - $21.75/hr

Security Dispatcher is responsible for maintaining operational control of communications for DMC ... Use radio, phone or computer to send Police Authority Officers to respond to situations. Coordinate ...

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Security Dispatch Officer information

What is a security dispatch officer?

Security Dispatch Officers are professionals responsible for coordinating and dispatching security personnel in response to incidents or emergencies. They monitor security systems, such as alarms and surveillance cameras, and communicate with on-site security teams to ensure rapid and effective responses to potential threats. Their duties also often include documenting incidents, maintaining detailed logs, and acting as a central communication point during critical situations. Security Dispatch Officers play a crucial role in maintaining the safety and security of an organization's premises.

How does a security dispatch officer typically interact with other security personnel and emergency services during an incident?

A Security Dispatch Officer plays a crucial role in coordinating responses during incidents by maintaining clear and timely communication between on-site security teams and external emergency services. They relay important information, provide real-time updates, and ensure that everyone involved follows established protocols. This collaboration helps streamline incident resolution, minimizes risks, and ensures the safety of all parties. Effective teamwork and communication skills are essential, as the dispatch officer often acts as the central hub for information flow during critical situations.

What are the key skills and qualifications needed to thrive as a security dispatch officer, and why are they important?

To thrive as a Security Dispatch Officer, you need strong situational awareness, attention to detail, and typically a high school diploma or equivalent, with additional security or dispatch training preferred. Familiarity with dispatch software, two-way radio systems, CCTV monitoring, and incident reporting tools is essential for effective operations. Outstanding communication, multitasking, and stress management skills help you respond swiftly and clearly in high-pressure situations. These skills ensure the timely coordination of security personnel and resources, helping maintain safety and order in various environments.

What is the difference between Security Dispatch Officer vs Security Guard?

AspectSecurity Dispatch OfficerSecurity Guard
CredentialsSecurity license, communication skillsSecurity license, basic training
Work EnvironmentControl room, monitoring centersPatrols, site security
Employer & IndustrySecurity companies, corporate facilitiesRetail, industrial sites, residential complexes

The Security Dispatch Officer primarily manages communication, monitors security systems, and coordinates responses, often working in control rooms. In contrast, Security Guards are on-site personnel responsible for physical security, patrols, and access control. Both roles require security licensing, but the Dispatch Officer focuses on communication and coordination, while Guards focus on physical presence and enforcement.

Is it hard to get hired as a security dispatch officer?

Getting hired as a security dispatch officer typically requires relevant experience, good communication skills, and sometimes a security or dispatch certification. Employers often look for candidates with a clean background check and the ability to handle stressful situations, but the hiring process can vary depending on the employer and location.

What are popular job titles related to Security Dispatch Officer jobs in Michigan?

For Security Dispatch Officer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Security Dispatch Officer jobs in Michigan look for?

The top searched job categories for Security Dispatch Officer jobs in Michigan are:

Security Dispatch Officer jobs near you

Security Dispatcher PT Days

Tenet Healthcare Corporation

Detroit, MI • On-site

$16.50 - $21.75/hr

Part-time

Re-posted 14 days ago

Tenet Healthcare rating

6.2

Company rating: 6.2 out of 10

Based on 355 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.

Summary Description

Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, The Dispatcher is required to perform while demonstrating optimal customer service skills.

Key Responsibilities Include, but are not limited to:
•    Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
•    Knowledge of individual hospital and exterior campus.
•    Receive emergency and non-emergency calls and record significant information.
•    Prioritize calls according to urgency and importance.
•    Use radio, phone or computer to send Police Authority Officers to respond to situations.
•    Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
•    Understanding of police and fire response 911 notifications
•    Reporting unusual active to security staff who may investigate further or take action themselves.
•    Track inquiries, reports and request via manual or electronic logs.
•    Provides exceptional customer service to staff, patients, visitors and physicians.
•    Maintains an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for position.
•    Emergency Management credentials FEMA 300, 400, 700.
•    Other duties as assigned.

Minimum Qualifications

1.    High school graduate or GED required or equivalent combination of education and experience.

Skills Required

1.    Effective written and oral communication skills a must (includes using proper grammar and spelling or report writing responsibilities)
2.    Effective interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
3.    Ability to handle both common and crisis situations, calmly and efficiently.
4.    Ability to use sound and independent judgement and critical thinking skills.
5.    Strong active listening skills
6.    Ability to frequently prepare written reports and provide quality customer service.
7.    Must meet all physical requirements of the job.  This could require an annual physical.
8.    Must be able to perform duties wearing personal protective equipment (Masks, gowns, security-related equipment, etc.), as required.

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