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Security Console Operator Jobs in Virginia (NOW HIRING)

QCi

... and Product teams to turn operator workflows into a clean, reliable web experience ... Contribute to CI/CD pipelines for deploying the console alongside hardware releases, including ...

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Security Console Operator information

See Virginia salary details

$11

$19

$28

How much do security console operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for security console operator in Virginia is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a security console operator?

Security Console Operators are professionals responsible for monitoring security systems such as surveillance cameras, alarms, and access control systems from a central control room. They observe security feeds, respond to incidents or alarms, communicate with on-site security personnel, and document events to ensure the safety and security of a facility. Their role is crucial in preventing unauthorized access, managing emergencies, and coordinating responses to potential security threats.

What is the difference between Security Console Operator vs Security Guard?

AspectSecurity Console OperatorSecurity Guard
CredentialsBasic security training, possibly certifications in monitoring or alarm systemsSecurity guard license or certification, depending on state
Work EnvironmentControl rooms, monitoring centers, indoor environmentsPatrols, entrances, outdoor or indoor premises
Employer & IndustrySecurity companies, corporate facilities, hospitalsRetail stores, malls, industrial sites, public events
Primary DutiesMonitoring security systems, controlling access, responding to alarmsPatrolling premises, observing, deterring unauthorized activity

While both roles focus on security, Security Console Operators primarily monitor security systems and control access from a centralized location, whereas Security Guards actively patrol and observe physical premises. The roles often overlap in security credentials and industry usage, but their daily tasks and work environments differ significantly.

What are the key skills and qualifications needed to thrive as a security console operator?

To thrive as a Security Console Operator, you need strong situational awareness, attention to detail, and a solid understanding of security protocols, often backed by a high school diploma or security certification. Familiarity with surveillance systems, alarm monitoring software, and access control systems is typically required. Excellent communication, calmness under pressure, and decision-making skills help operators efficiently manage incidents and coordinate with security teams. These skills are vital to ensure the safety and security of people and property by enabling rapid, accurate responses to potential threats.

What are some common challenges security console operators face during their shifts, and how can they effectively address them?

Security Console Operators often encounter challenges such as managing multiple surveillance feeds simultaneously, responding quickly to alarms, and maintaining clear communication with on-site personnel. Situational awareness and the ability to prioritize incidents are crucial. To effectively address these challenges, operators should stay organized, use checklists, and participate regularly in training sessions to stay updated on protocols. Proactive communication with the security team ensures timely response and helps prevent escalation of incidents.
What are popular job titles related to Security Console Operator jobs in Virginia? For Security Console Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Security Console Operator jobs in Virginia look for? The top searched job categories for Security Console Operator jobs in Virginia are:
What cities in Virginia are hiring for Security Console Operator jobs? Cities in Virginia with the most Security Console Operator job openings:
Security Console Operator jobs near you
Infographic showing various Security Console Operator job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $40,850 per year, or $19.6 per hour.

Part-Time Switchboard Operator (7:00 AM-3:00 PM / 3:00 PM-11:00 PM)

116508 Innovation At Work

Hampton, VA • On-site

$14.50 - $18.25/hr

Part-time

Re-posted 18 days ago

Job description

Description:

SWITCHBOARD OPERATOR (PART-TIME)

  • Shift 1: 7:00 AM – 3:00 PM (Part-Time)
  • Shift 2: 3:00 PM – 11:00 PM (Part-Time)

Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Part-Time Switchboard Operators to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link for patients, visitors, clinical staff, and medical providers by managing incoming calls and ensuring timely, accurate routing and response.

The successful candidate will provide exceptional customer service while maintaining performance standards and supporting critical communication functions in a healthcare environment.


Essential Duties and Responsibilities
  • Receive and answer incoming telephone calls in a courteous, professional, and timely manner.
  • Transfer calls accurately to the appropriate departments, clinics, physicians, or staff members.
  • Conduct warm transfers when required to ensure successful connection of callers.
  • Provide general and specific information regarding hospital services, clinic locations, and medical center operations.
  • Operate telephone console systems and paging systems.
  • Initiate emergency communications and overhead paging procedures as required.
  • Process and respond to emergency situations including:
    • Code Blue notifications
    • Fire drills
    • Emergency alerts
    • Disaster notifications
    • Threat calls
    • Suicidal caller protocols
  • Maintain and utilize current on-call rosters and department directories.
  • Assist healthcare providers and staff with paging and notification procedures.
  • Maintain operational logs and records including:
    • Unusual Event Logs
    • Telephone Trouble Reports
    • Code Blue/Cardiac Arrest Logs
    • Daily operational documentation
  • Follow approved scripts and communication procedures.
  • Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security protocols.
  • Demonstrate professionalism and excellent telephone etiquette at all times.
  • Work collaboratively with supervisors and team members to ensure uninterrupted switchboard operations.
  • Perform other related duties as assigned.
Requirements:

Required Qualifications

  • High school diploma or GED required.
  • Minimum one (1) year of customer service, call center, switchboard, healthcare administrative support, or related experience preferred.
  • Ability to communicate clearly and professionally in English.
  • Strong verbal communication and interpersonal skills.
  • Ability to operate multiple telephone lines and computer systems simultaneously.
  • Ability to remain calm and effective in stressful or emergency situations.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and protect sensitive information.
  • Ability to work independently with minimal supervision.
  • Basic computer proficiency in:
    • Microsoft Word
    • Microsoft Outlook
    • Internet-based applications
    • Data entry systems
Additional Requirements
  • Must successfully complete required background investigation and fingerprinting requirements.
  • Must complete all required VA security and privacy training.
  • Must wear required identification badges while on duty.
  • Must be able to work assigned shifts, including weekends and holidays if needed.
  • Must be able to sit for extended periods and use a computer and telephone equipment throughout the shift.
  • Must maintain a professional appearance and demeanor.