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San Francisco Giants

Command Center Lead

Oracle, AZ

The Security Team seeks an experienced Command Center Administrator/Lead with security leadership experience to successfully engage with the Command Center Team of Operators. The Command Center Team ...

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How much do security command center jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for security command center in the United States is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Security Command Center role, and why are they important?

To thrive in a Security Command Center role, you need a solid understanding of security protocols, incident response, and risk assessment, typically supported by relevant certifications such as CompTIA Security+ or CISSP. Familiarity with security information and event management (SIEM) tools, access control systems, and surveillance technology is essential. Strong attention to detail, analytical thinking, and effective communication skills set individuals apart in this position. These abilities are crucial for quickly identifying and responding to threats, ensuring organizational safety, and maintaining operational continuity.

What are some typical challenges faced while working in a Security Command Center and how can they be managed?

Professionals in a Security Command Center often encounter challenges such as monitoring multiple security systems simultaneously, responding quickly to incidents, and ensuring clear communication across teams. Managing high-pressure situations and prioritizing multiple events can be demanding, but is made easier through strong teamwork, well-defined protocols, and regular training exercises. Staying updated with the latest security technologies and maintaining a calm, analytical approach are also key to managing these challenges effectively.

What is a Security Command Center?

A Security Command Center is a centralized facility or platform designed to monitor, assess, and respond to security threats across an organization’s physical or digital infrastructure. It serves as the nerve center for security operations, enabling real-time surveillance, incident detection, and rapid response coordination. Security Command Centers are commonly used by large organizations to safeguard assets, manage emergencies, and ensure compliance with security protocols. They often employ advanced technologies, such as video analytics and cybersecurity tools, to enhance situational awareness and decision-making.
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Security Command Center jobs near you
Infographic showing various Security Command Center job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 69% Full Time, 7% Part Time, 3% Temporary, 18% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,905 per year, or $19.2 per hour.
Unarmed Security Officer Command Center

Unarmed Security Officer Command Center

Marksman Security

Durham, NC • On-site

$14.50 - $17.25/hr

Other

Posted 4 days ago

Marksman Security rating

5.9

Company rating: 5.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

56th of 102 rated security

Job description

Unarmed Security Officer Command Center

Durham, North Carolina

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Security Command Center Supervisor (SCC Supervisor) oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50-acre mixed-use development. This leader ensures robust control room operations, leads a team of 6 command center specialists, and provides dispatch directions to 40+ security personnel across the property. The SCC Supervisor serves as the operational nexus between technology, people, and emergency response functions – requiring technical expertise, leadership capability, and exceptional judgment.

Core Technical Competencies

Access Control Systems

  • Deep understanding of enterprise access control platforms (Avigilon or equivalent).
  • Able to administer credentials, troubleshoot controllers, interpret logs, and maintain door schedules and alarms.
  • Understands system integration with elevators, fire panels, intrusion systems, and visitor management.

CCTV / Video Management Systems

  • Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
  • Skilled at configuring cameras, monitoring analytics triggers, pulling evidence, and supporting investigations.
  • Understands video retention compliance requirements.

Fire Alarm & Life Safety Systems

  • Working knowledge of panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
  • Able to interpret alarm conditions, communicate with Fire Command, and guide emergency response sequences.
  • Can coordinate testing, drills, and impairment procedures.

Elevator Control Systems

  • Familiar with elevator recall, overrides, fire service modes, and integration with access control.
  • Able to coordinate with facilities/OT teams for malfunctions or entrapments.

Inventory & Asset Management

  • Maintains accountability for radios, keys, equipment, PPE, and special-event materials.
  • Uses software systems to track, audit, and document asset lifecycle.

Emergency Response & Dispatch Operations

  • Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
  • Applies ICS principles, prioritizes threats, and allocates resources effectively.
  • Adept at coordinating with police, fire, EMS, and property management partners.

Incident Investigation & Analysis

  • Skilled at reviewing CCTV, access logs, and officer statements.
  • Prepares comprehensive, defensible reports.
  • Able to brief leadership succinctly and professionally.

Professional Communication Skills

  • Clear, calm, and concise communication style – especially under pressure.
  • Experienced in writing polished shifts summaries, incident reports, and after-action reviews.
  • Comfortable briefing executives, law enforcement, and cross-functional partners.

Behavioral Competencies

High Situational Awareness

  • Quickly identifies anomalies or potential threats.
  • Prioritizes critical notifications and escalates appropriately.

Organized & Detail-Oriented

  • Maintains accurate logs, system entries, schedules, and documentation.
  • Keeps the command center clean, controlled, and audit-ready at all times.

Calm Under Pressure

  • Makes sound decisions during alarms, emergencies, system faults, or high-stress events.
  • Demonstrates resilience and reliability in chaotic environments.
Experience Requirements

Preferred Background

  • 2+ years experience in security operations, dispatch centers, or life safety technology environments.
  • Experience in mixed-use, corporate, campus, aviation, stadium, or municipal environments.

Training / Certifications (Preferred but Not Required)

  • ASIS (APP, PSP, CPP)
  • Fire Life Safety Director certifications
  • CPR/First Aid/AED Instructor
  • System-specific access control or VMS certifications

Personality & Culture Fit Indicators

  • High integrity and a strong sense of responsibility.
  • Bias toward action while maintaining disciplined procedures.
  • Comfort with both structure and rapid change.
  • Curiosity and continuous learning.
  • Diplomacy – able to communicate firmly without creating friction.
  • Ownership mentality – treats the site as if it were their own.

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