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Security Camera Monitoring Remote Jobs in Utah (NOW HIRING)

Position Overview This person is the front line of KBS's 24/7 remote monitoring and support services. This role is responsible for real-time monitoring of customer building automation and facility ...

Although position is remote employee will be required to visit data center on a quarterly basis. It ... Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring ...

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Security Camera Monitoring Remote information

What are the key skills and qualifications needed to thrive as a Security Camera Monitoring Remote Operator, and why are they important?

To thrive as a Security Camera Monitoring Remote Operator, you need strong attention to detail, situational awareness, and familiarity with security protocols, typically supported by a high school diploma or equivalent. Proficiency in using video surveillance software, alarm monitoring systems, and incident reporting tools is essential. Excellent communication, problem-solving skills, and the ability to remain calm under pressure set top performers apart. These competencies ensure timely detection and response to security incidents, minimizing risk and maintaining safety for people and property.

What are the typical challenges faced in a remote security camera monitoring role, and how can I prepare for them?

Remote security camera monitoring professionals often face challenges such as maintaining focus during long shifts, quickly identifying suspicious activity across multiple camera feeds, and responding promptly to incidents. To prepare, it's important to develop strong attention to detail, familiarize yourself with the specific monitoring software your employer uses, and stay updated on security protocols. Being proactive in communication with on-site teams and practicing effective time management can also help you excel in this role.

What is security camera monitoring remote?

Security camera monitoring remote is a job where individuals monitor live video feeds from security cameras at various locations, but do so remotely—often from an office or home setting. The goal is to detect suspicious activity, respond to incidents in real-time, and ensure the safety of people and property. Remote monitoring professionals may contact emergency services, notify property owners, or take other steps based on what they observe. This role often uses specialized software to view multiple camera feeds simultaneously and may involve writing incident reports. It is essential in industries such as retail, property management, and critical infrastructure.

What is the difference between Security Camera Monitoring Remote vs Security System Technician?

AspectSecurity Camera Monitoring RemoteSecurity System Technician
CredentialsBasic security certifications, monitoring licensesTechnical certifications, security system training
Work EnvironmentRemote, surveillance centers or home officesOn-site at client locations or installation sites
Industry UsageSecurity monitoring companies, alarm service providersSecurity installation and maintenance companies
Search & Comparison IntentFocus on remote monitoring services and careersFocus on installation, repair, and system setup

Security Camera Monitoring Remote professionals primarily oversee surveillance feeds remotely, ensuring security alerts are responded to promptly. In contrast, Security System Technicians install, repair, and maintain security hardware on-site. Both roles are essential in the security industry but differ in credentials, work environment, and daily tasks.

What are the most commonly searched types of Security Camera Monitoring jobs in Utah? The most popular types of Security Camera Monitoring jobs in Utah are:
What job categories do people searching Security Camera Monitoring Remote jobs in Utah look for? The top searched job categories for Security Camera Monitoring Remote jobs in Utah are:
What cities in Utah are hiring for Security Camera Monitoring Remote jobs? Cities in Utah with the most Security Camera Monitoring Remote job openings:

Stationary HVAC Operator

Kelso Industries

Ogden, UT • Remote

Other

Medical, Retirement, PTO

Posted 7 days ago


Job description

At Kelso Building Services, we believe in empowering our team members with the tools, training, and support they need to succeed. You'll be part of a company that values integrity, innovation, and customer satisfaction-and you'll have the opportunity to grow your career in a dynamic and rewarding environment. 

Position Overview

This person is the front line of KBS's 24/7 remote monitoring and support services. This role is responsible for real-time monitoring of customer building automation and facility systems, responding to alarms, customer emails, and phone requests, and executing defined triage, escalation, and dispatch workflows in accordance with customer-specific policies.

This position is process-driven, detail-oriented, and mission-critical, serving as the first point of contact between customer facilities and KBS service delivery teams. Level 1 Operators focus on alarm qualification, communication, documentation, and execution of predefined remote service tasks, while building the foundational knowledge required for advancement within the Remote Operations organization.

Primary Responsibilities

  • Monitor customer Building Automation Systems, HVAC, electrical, and related facility systems for alarms and abnormal conditions
  • Acknowledge, qualify, and triage alarms based on customer-defined priorities and response procedures
  • Determine actionable vs. informational alarms using established decision trees and runbooks
  • Initiate notifications to customer contacts and internal teams per approved escalation matrices
  • Serve as a primary point of contact for customer email and phone requests for assistance
  • Provide professional, timely, and clear communication to customers during alarm events and service requests
  • Document all customer interactions accurately within KBS service platforms
  • Coordinate responses with technicians, Customer Service Partners (CSPs), and internal support teams
  • Securely connect to customer sites using approved remote access tools
  • Review system data, trends, and alarms to support triage and qualification
  • Execute pre-developed remote service tasks (resets, setpoint verification, schedule validation, basic operational checks) when authorized
  • Capture findings and outcomes in standardized reports and service notes
  • Create and process service requests in KBS service management systems
  • Dispatch technicians and Customer Service Partners in accordance with customer approval workflows
  • Verify scope, priority, and authorization prior to dispatch
  • Track service progress and update stakeholders as required
  • Generate customer-facing alarm, event, and activity reports
  • Produce standardized monitoring summaries and operational reports
  • Maintain accurate, complete, and audit-ready documentation of all actions taken
  • Support compliance with service level agreements (SLAs) and operational KPIs
  • Attend and successfully qualify for Monitoring Center Operator certifications as required
  • Complete company-specified training related to:
    • Building Automation Systems (BAS)
    • HVAC and facility operations fundamentals
    • Customer processes and escalation policies
    • Cybersecurity and secure remote access practices
  • Actively participate in ongoing skills development and quality assurance reviews

Required Qualifications

  • High school diploma or equivalent (technical coursework or certifications a plus)
  • Strong computer literacy and ability to work across multiple software platforms simultaneously
  • Excellent written and verbal communication skills
  • Ability to follow structured procedures, decision trees, and escalation policies
  • High attention to detail and strong documentation discipline
  • Ability to remain calm and professional during high-priority or time-sensitive events
  • Willingness to work rotating shifts, including nights and weekends

Key Competencies

  • Situational awareness and prioritization
  • Process adherence and consistency
  • Customer-focused mindset
  • Clear escalation judgment
  • Team collaboration and handoff discipline
  • Continuous learning orientation

Performance Measures (KPIs)

  • Alarm response and acknowledgement times
  • Accuracy of alarm qualification and escalation
  • Documentation completeness and quality
  • SLA compliance
  • Customer satisfaction feedback
  • Certification and training completion milestones

Career Path & Advancement

This role serves as a foundational entry point into KBS's Remote Operations, Building Automation, and Digital Facilities ecosystem. High-performing Level 1 Operators may advance to:

  • ROC Operator - Level 2
  • Remote Systems Specialist
  • BAS Support / Programming Support
  • Remote Operations Supervisor
  • National Monitoring & Analytics roles

Why Join KBS

  • Be part of a nationally scalable Remote Operations and Digital Buildings platform
  • Gain hands-on exposure to modern smart building technologies
  • Structured training, certification, and career growth pathways
  • Work in a mission-critical role supporting customer uptime and resilience
  • Join a company committed to operational excellence, safety, and innovation

What You'll Get

    • Competitive wages
    • Comprehensive medical benefits 
    • PTO + 401K Match