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Secret Evaluator Jobs (NOW HIRING)

2 Seconds Or Less

Secret Keeper

Dover, PA · On-site

$17K - $20K/yr

The Secret Keeper is entrusted with many of the daily tasks that keep the organization functional ... Employee re-evaluations done ea. 3 months * 1-month organization-wide sabbatical (w/ stipend) each ...

2 Seconds Or Less

Secret Keeper

Dover, PA

$17K - $20K/yr

The Secret Keeper is entrusted with many of the daily tasks that keep the organization functional ... evaluations done ea. 3 months 1-month organization-wide sabbatical (w/ stipend) each July 1-year ...

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$29.5K

$65.5K

$106.5K

How much do secret evaluator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for secret evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is a secret evaluator?

Secret Evaluators, often known as mystery shoppers or secret shoppers, are individuals hired by companies to assess the quality of service, compliance with company standards, and overall customer experience without revealing their identity as evaluators. They visit stores, restaurants, or other service providers while posing as regular customers and then report their observations. Their feedback helps businesses identify areas for improvement and ensure consistency in customer service. Secret Evaluators play a crucial role in helping organizations maintain high standards and improve customer satisfaction.

What are some typical challenges secret evaluators face when conducting undercover assessments?

Secret Evaluators often encounter challenges such as maintaining anonymity during evaluations, accurately recalling and documenting details, and adapting to varying environments and procedures. Balancing objectivity while discreetly assessing staff and processes requires strong observational skills and professionalism. Additionally, evaluators must effectively communicate findings in detailed reports, often under tight deadlines, to ensure valuable feedback for organizational improvement.

What are the key skills and qualifications needed to thrive as a secret evaluator, and why are they important?

To thrive as a Secret Evaluator (also known as a Mystery Shopper), you need strong observational skills, attention to detail, and the ability to follow specific guidelines, often supported by a high school diploma or equivalent. Familiarity with online reporting platforms, mobile apps, and sometimes certification from mystery shopping associations can be beneficial. Excellent written communication, discretion, and time management skills help individuals excel in this role. These skills ensure accurate, unbiased feedback that organizations rely on to improve customer service and operational standards.

What cities are hiring for Secret Evaluator jobs?

Cities with the most Secret Evaluator job openings:

What states have the most Secret Evaluator jobs?

States with the most job openings for Secret Evaluator jobs include:

What are popular job titles related to Secret Evaluator jobs?

For Secret Evaluator jobs, the most frequently searched job titles are:

Infographic showing various Secret Evaluator job openings in the United States as of July 2026, with employment types broken down into 9% Internship, 66% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.

Human Factors Usability Researcher & Evaluator

Huntsville, AL • On-site

Starfish
See more jobs at Starfishexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Torch Technologies

Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation's top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: "Lighting the Pathway of Freedom". And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

Torch Technologies, a 100% employee-owned company, is seeking a talented Human Factors Usability Researcher & Evaluator to join our innovative Human-Machine Interaction (HMI) team. This role is both highly collaborative and customer-facing, requiring close engagement with stakeholders to understand system requirements and user needs. As part of the Human-Machine Interface (HMI) team, you will play a key role in optimizing usability through rigorous, data-driven human factors research. You will identify key system components, select appropriate research methods, define performance metrics, and design/execute humanfactors studies. Your work will focus on generating reliable, quantifiable data that leads to actionable recommendations and measurable system improvements.

Your responsibilities will include:

User Needs & Workflows:

  • Analyze user workflows, tasks, and decision-making processes through detailed personas, journey maps, and other usability methodologies.
  • Identify and understand user needs and pain points through in-depth user interviews, heuristic evaluations (analyses), and cognitive task analyses.
  • Advocate for the user in design and engineering discussions.

Usability Research & Evaluation:

  • Use relevant usability metrics and Key-Performance-Indicators (KPIs) to evaluate user interactions with a system/product.
  • Design and execute comprehensive usability studies from the development of study plans/scenarios to the in-person participant facilitation of the study.
  • Gather and analyze quantitative and qualitative data to deliver actionable recommendations and digestible insights that will drive design and workflow decisions.

Documentation & Communication:

  • Produce usability reports, findings, and summaries that will drive practical design recommendations and future system applications.
  • Support design reviews and communicate insights to stakeholders, UX designers, and engineers
  • Integrate into cross-functional teams to guide and enhance research methodologies and their implementation among colleagues.
  • We are looking for a candidate with a strong foundation in human-centered design and a proven track record of conducting impactful user research.

Required Qualifications:

  • US Citizenship.
  • BA/BS degree in Usability Engineering, Human Factors, Cognitive or Experimental Psychology, Human-Computer Interaction (HCI), Industrial or Systems Engineering, or a related field with a focus on human factors technology. Graduate degree is preferred.
  • 3-8 years of experience in Human Factors research.
  • Preferably 1.5 years of DoW experience.
  • Proficiency in a variety of user experience research methodologies, including usability evaluations, customer interviews, task analysis, heuristic evaluation, and user surveys.
  • Excellent communication, written, and interpersonal skills, with a strong commitment to customer satisfaction.
  • Willingness to travel approximately 20% of the time to various locations across the U.S.
  • This is an on-site position.
  • Experience with DoW weapons systems and/or unmanned aircraft systems is a plus.
  • To succeed in this role, you should be a proactive and creative individual with a passion for understanding and advocating for the user.
  • Proactive and Organized: You have strong project management skills and can clearly communicate research findings through written reports and in-person presentations.
  • A Critical Thinker: You are comfortable with ambiguity and uncertainty, and you possess excellent critical thinking and analysis skills.
  • Creative and Driven:You bring creativity and a strong drive to the design research process, constantly seeking innovative ways to improve the user experience.

Security Requirements:

  • Must possess and be able to maintain a Final Secret Clearance or meet the eligibility requirements to obtain and maintain a Secret Clearance.

Schedule:M-F; 8-5

Work Location: Customer- site

Travel:Yes, 20%

Relocation Assistance Available:No

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Benefits:

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays.

Applying to Torch Technologies:

Only those candidates invited for an interview will be contacted. Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. Torch Technologies, Inc. participates in E-Verify.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability. You can request reasonable accommodations by sending an email to HR@torchtechnologies.com. Thank you for your interest in Torch Technologies.

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