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Second In Jobs in DeKalb, IL (NOW HIRING)

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Second In information

What is a Second In?

A 'Second In' refers to the second fire engine or firefighting unit to arrive on the scene of an emergency, typically a fire incident. The Second In crew usually supports the first arriving unit by performing tasks such as securing a secondary water supply, assisting with fire attack or search and rescue, and providing backup as needed. Their specific duties can vary depending on the nature and scale of the incident, as well as local protocols and standard operating procedures. The teamwork between the First In and Second In crews is crucial for effective and safe fireground operations.

What are the key skills and qualifications needed to thrive as a Second In, and why are they important?

To thrive as a Second In (commonly known as Second-in-Command or Assistant Manager), you need strong leadership abilities, operational knowledge, and often prior supervisory experience or relevant qualifications. Familiarity with management software, scheduling systems, and reporting tools is typically required to oversee daily operations efficiently. Excellent communication, problem-solving, and teamwork skills help you motivate staff and support the overall management. These skills and qualities are crucial for maintaining smooth workflows, achieving organizational goals, and stepping in effectively when the primary leader is unavailable.

What are some common challenges faced by a Second In and how can they be effectively addressed?

As a Second In, one of the primary challenges is balancing support for the team leader while also taking initiative and making decisions independently when needed. The role often requires quickly adapting to changing situations, especially in high-pressure environments like emergency services or hospitality. Building strong communication and trust with both the team leader and team members is essential for success. Proactively seeking feedback and remaining flexible helps address these challenges and fosters a collaborative work environment.

What is the difference between Second In vs Second In?

AspectSecond InSecond In
Required CredentialsHigh school diploma or equivalent, on-the-job trainingHigh school diploma or equivalent, on-the-job training
Work EnvironmentManufacturing plants, warehousesManufacturing plants, warehouses
Industry UsageCommonly used in manufacturing and logisticsCommonly used in manufacturing and logistics

Both roles typically require similar credentials and work environments, often within manufacturing or warehouse settings. The main difference lies in specific job duties or company terminology, but generally, they are comparable positions within the same industry.

What cities near DeKalb, IL are hiring for Second In jobs?

Cities near DeKalb, IL with the most Second In job openings:

Infographic showing various Second In job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 5% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Universal Banker I, II, III - North Aurora, IL

North Aurora, IL • On-site

Old Second National Bank
Commercial Banking • 201 - 500 employees

$18 - $22.50/hr

Full-time

Re-posted 5 days ago


Old Second National Bank rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Who We Are
At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Position Overview
The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.
Essential Job Function - All levels
  • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
  • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
  • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
  • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
  • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
  • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
  • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership).
  • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed. (Branch hours: Monday-Friday, 8am-6pm; Saturday, 8am-1pm)

Additional Responsibilities/Focus of Senior Universal Banker (Level 2):
  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Leads branch by example through exceptional customer service.

Additional Responsibilities/Focus of Universal Relationship Banker (Level 3):
  • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base.
  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank.
  • Refers other lines of business, such as Wealth Management, Mortgage and Commercial.
  • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate.

Minimum Requirements
Universal Banker (Level 1):
  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Senior Universal Banker (Level 2):
  • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Universal Relationship Banker (Level 3):
  • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience).
  • Must work onsite to perform responsibilities of this position.

Competencies - All levels
  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross selling products/services.
  • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks.
  • Knowledge and compliance with bank rules and regulations.

Preferred, but not required
  • Associate or Bachelor's degree preferred.
  • Bilingual Spanish skills a plus.

Note: Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics.
Compensation & Benefits
Universal Banker - Level 1
Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.
Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.
Senior Universal Banker - Level 2
Base pay: $20.50 - $26.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.
Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.
Universal Relationship Banker - Level 3
Base pay: $22.55 - $29.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.
Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.
Benefits: How We Support You - Old Second
Thanks for considering Old Second!

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