Burnaby, BC · Remote
Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Quick apply
Burnaby, BC · Remote
Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Vancouver, BC · Remote
CA$40K - CA$60K/yr
... new customer demos or meetings, enabling our clients' sales teams to close deals effectively ... We are a fully remote team with people across North America and parts of Europe. People who succeed ...
Vancouver, BC · Remote
CA$40K - CA$60K/yr
... new customer demos or meetings, enabling our clients' sales teams to close deals effectively ... We are a fully remote team with people across North America and parts of Europe. People who succeed ...
| Aspect | Seasonal Remote Customer Service Rep | Seasonal Remote Call Center Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Home-based, remote | Home-based, remote |
| Industry Usage | Retail, e-commerce, service sectors | Telecommunications, retail, service sectors |
| Job Focus | Handling customer inquiries, resolving issues, providing support | Answering calls, assisting customers, troubleshooting |
Both roles involve remote customer interaction, requiring similar credentials and work environments. The main difference lies in the industry focus and specific job duties, with Customer Service Reps often handling broader support tasks, while Call Center Agents primarily focus on inbound calls and troubleshooting.
Full-time
Medical, Dental, PTO
Posted 23 days ago
Binary Stream is an award-winning ISV and SaaS company with over 25 years of experience delivering solutions built for Microsoft Dynamics. We are proud to be recognized as one ofBCs Top Employers and one ofCanada's Top Small & Medium Employersfor the third-year running.
With a global team and thousands of customers worldwide, we continue to grow while staying focused on what matters most, our people, our culture, and the impact of the work we do. We are a collaborative, inclusive team guided by our core values of Team, Innovation, and Growth.
Position Summary:
Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support team of eight, providing highquality support to SIs (Systems Integrators) and customers using Binary Stream products. The role focuses on supporting customers in the effective use of Binary Stream products, guiding them to additional services when appropriate, and maintaining a consistent, highquality support experience during routine and escalated situations.
Working closely with Development, Product, and other internal teams, the Customer Support Manager helps ensure customer issues are clearly understood and addressed in a way that minimizes disruption to development. With deep product knowledge and a handson approach, this role supports the team in resolving the majority of incidents independently, while contributing insight that strengthens product quality and overall support effectiveness.
What you will be responsible for:
Customer Support Leadership & Operations
CrossFunctional Collaboration & Escalations
Performance, Coaching & Development
Customer & Product Impact
Technical Skills:
Education and Experience:
Compensation and benefits package.
Compensation & Benefits
At Binary Stream, we recognize the importance of competitive compensation. We benchmark annually against Canadas tech sector to ensure our salary ranges remain current and compelling.
Base Salary Hiring Range:$95,000 $115,000
This range reflects the starting compensation for new hires in a full-time capacity. Final offers are based on experience, skill set, and the unique value you bring. In exceptional cases, compensation above this range may be considered.
Annual Performance-Based Bonus:
Employees are eligible for an annual performance-based bonus that reflects both individual performance and company-wide results.
Benefits.
Why join Binary Stream.
At Binary Stream, we empower people to do their best work and grow their careers. Heres what sets us apart:
Who we are.
Were a team of curious, collaborative, and driven individuals who:
Interested in contributing to a growing global organization?Apply now.
Binary Stream Software Inc. is an equal opportunity employer. Were committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to age, race, gender, sexual orientation, disability, religion, national origin, or any other protected characteristic.
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