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Seasonal Remote Customer Service Rep Jobs in Maple Ridge, BC

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...

AO Globe Life

Be Seen First

Remote Client Benefits Advisor

Chilliwack, BC · Remote

CA$100K - CA$250K/yr

Build long-term relationships through exceptional customer service. * Manage appointments using ... Representatives focus on education, relationship-building, and benefit administration. AO provides ...

AO Group

Virtual Benefits Sales Representative

Burnaby, BC · Remote

CA$65K/yr

... services, our company helps families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a remote Benefits Representative, you play a ...

AO Group

Virtual Benefits Sales Representative

Surrey, BC · Remote

CA$65K/yr

... services, our company helps families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a remote Benefits Representative, you play a ...

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Seasonal Remote Customer Service Rep information

What are the key skills and qualifications needed to thrive as a Seasonal Remote Customer Service Rep, and why are they important?

To thrive as a Seasonal Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and call center software is typically required. Strong time management, patience, and adaptability are essential soft skills for excelling in a remote, fast-paced environment. These skills and qualities ensure efficient issue resolution, high customer satisfaction, and the ability to work independently during peak business periods.

What are some common challenges faced by Seasonal Remote Customer Service Reps, and how can they be managed?

Seasonal Remote Customer Service Reps often face challenges such as managing high call volumes during peak periods, quickly learning new systems or product lines, and maintaining effective communication with both customers and teammates while working from home. To manage these challenges, it's important to stay organized, make use of available training resources, and proactively reach out to supervisors or peers when questions arise. Building a strong routine and leveraging collaboration tools like chat or video meetings can also help maintain productivity and connection within the remote team.

What is the difference between Seasonal Remote Customer Service Rep vs Seasonal Remote Call Center Agent?

AspectSeasonal Remote Customer Service RepSeasonal Remote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome-based, remoteHome-based, remote
Industry UsageRetail, e-commerce, service sectorsTelecommunications, retail, service sectors
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, assisting customers, troubleshooting

Both roles involve remote customer interaction, requiring similar credentials and work environments. The main difference lies in the industry focus and specific job duties, with Customer Service Reps often handling broader support tasks, while Call Center Agents primarily focus on inbound calls and troubleshooting.

What does a Seasonal Remote Customer Service Rep do?

A Seasonal Remote Customer Service Representative assists customers with inquiries, orders, and issues during peak periods, such as holidays or special sales events. They work from home, responding to customer questions via phone, email, or chat. Their responsibilities include resolving problems, processing returns or exchanges, and providing product or service information. These positions are typically temporary and require strong communication and problem-solving skills.
What are popular job titles related to Seasonal Remote Customer Service Rep jobs in Maple Ridge, BC? For Seasonal Remote Customer Service Rep jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Seasonal Remote Customer Service Rep jobs in Maple Ridge, BC look for? The top searched job categories for Seasonal Remote Customer Service Rep jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Seasonal Remote Customer Service Rep jobs? Cities near Maple Ridge, BC with the most Seasonal Remote Customer Service Rep job openings:
Seasonal Remote Customer Service Rep jobs near you

Customer Success Manager (Remote)

Intiveo

Vancouver, BC • Remote

CA$100K - CA$120K/yr

Full-time

Medical, Dental, PTO

Posted 4 hours ago

Job description

Customer Success Manager

Location: Vancouver, BC Hybrid

Reports to: Manager of Customer Experience


Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established Value Exchange Model (VEM), proven Onboarding integration, and a Customer Experience function that directly contributes to Net Retention (NRR). This role is about elevating the success of our Clinics (Customers), driving deeper feature adoption and advocacy, and building the strategic and operational systems to scale renewals and upsells further.


Who Are We
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences resulting in successful treatment outcomes.

What You'll Do

  • Own and Run the Value Exchange Model. Act on adoption and activation alerts (e.g., Chat with Patients not enabled, low confirmation rates) and execute the matching playbook.
  • Account reviews. Host structured reviews when triggered by underperformance signals such as low confirmation rates or dormant feature usage.
  • Deliver Customer Satisfaction Reviews calls. Run Customer Satisfaction Review calls that tie measurable results back to the outcomes the clinic wants from Intiveo, and partner with them to deliver against their agreed priorities.
  • Drive expansion. Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review.
  • Deliver Intiveo Advocates. Drive advocates for referrals, testimonials or case studies
  • Renewals. Own the end-to-end renewal motion across your book from early risk signals through renewal terms close for every account, whether a single clinic, a multi-location operator, or a group.
  • Partner with Onboarding. Work hand-in-hand with Rebecca's Onboarding team routing existing accounts back into onboarding when the Value Exchange Model triggers a new feature deployment, and receiving new customers off onboarding with a clear path to first value.
  • Own the response to inbound customer leads sourced by Marketing triaging, qualifying, and converting them into demos, upsells, or renewal conversations across your book.


What Good Looks Like in Year One

  • Portfolio GRR of 90% or higher and NRR of 103% or higher
  • Every Clinic has had at least one Value Exchange Model project completed, and completed a Customer Satisfaction Review tied to a measurable business outcome
  • 100% Attainment has been achieved on Expansion and upsells


    Who You Are

    • Must-haves
      • 3+ years in SaaS Customer Success, ideally carrying a retention or expansion number
      • Experience running adoption playbooks off product usage signals
      • Comfort presenting quantitative business outcomes to clinic owners and office managers
      • Track record of upsell or cross-sell into an existing book
    • Nice-to-haves
      • Background in Dental or Healthcare.
      • Salesforce, Totango, and Zendesk experience
      • Familiarity with PMS systems (Dentrix, Eaglesoft, Open Dental), or patient engagement platforms

    How We Give Back to Our Employees:

    • Generous vacation time
    • Wellness Fun
    • Stocked office fridge
    • RRSP matching
    • ESOP (employee stock ownership program)
    • Annual retreat
    • Plus, your birthday off! (Who wants to work on their birthday?)
    • And more

    More About Intiveo
    We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.

    We're one of Canada's Top 100 Employers! Canada's Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.
    Want to see more? Check out our Culture Book here!