Catbird Rooftop is a vibrant, design-forward rooftop destination overlooking the Dallas skyline. The General Manager serves as the visionary and operational leader responsible for delivering exceptional guest experiences, driving financial performance, and cultivating a high-performing team culture.
This role blends entrepreneurial leadership with disciplined execution and reports to the Director of Restaurant, Bars, and Events.
Operational Leadership
• Oversee all day-to-day operations with a hands-on leadership presence.
• Ensure seamless execution of service standards and brand expectations.
• Maintain expert knowledge of menu items, beverages, and compliance standards.
• Partner with culinary leadership to deliver an elevated dining experience.
• Anticipate high-volume periods and adjust staffing and pacing accordingly.
Guest Experience & Brand Standards
• Cultivate a culture of hospitality focused on warmth and personalization.
• Actively engage with guests to build loyalty and ensure satisfaction.
• Oversee reservation strategy and table management to maximize revenue.
• Maintain an energetic rooftop atmosphere aligned with brand identity.
Financial & Business Leadership
• Analyze daily sales and labor metrics against budget and forecast.
• Drive top-line revenue through programming and strategic initiatives.
• Maintain strong cost controls and manage payroll and tip distribution.
• Demonstrate strong P&L ownership and financial acumen.
People Leadership & Culture
• Recruit, hire, and develop high-performing hospitality teams.
• Conduct structured performance reviews and ongoing coaching.
• Lead daily pre-shift meetings and maintain team alignment.
• Foster a positive, inclusive, and high-energy culture.
Marketing & Programming
• Collaborate on marketing plans and seasonal programming initiatives.
• Develop rooftop activations, themed events, and holiday experiences.
• Contribute creative ideas that position Catbird as a premier Dallas rooftop destination.