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Brand Sales Operations Lead (Gallet)
Brand Sales Operations Lead (Gallet)
Gallet, a Swiss watchmaker with a long heritage dating back to 1685, is known for its in-house manufacturing of high-precision movements and timekeeping modules for luxury brands. Manufactured by Breitling, it combines two centuries of adventure-driven history with Breitling's craftsmanship, industrial expertise, global network of distribution, and after-sales service.
Position Summary:
The Gallet Sales Operations Lead for US & Canada supports the successful commercial execution of Gallet in North America by serving as the primary operational liaison between the Brand, Sales Planning & Operations, and cross-functional teams. Reporting to the Gallet US GM, this role ensures the seamless coordination of product availability, inventory management, sales support, merchandising, and operational initiatives across wholesale and retail channels.
Working closely with the Sales Planning & Operations team, Regional Account Executives, Regional Managers, Logistics, Finance, Customer Service, Marketing, and Retail partners, the position helps drive business performance through effective communication, accurate reporting, proactive inventory management, and operational excellence. This role plays a critical part in supporting the successful launch and long-term growth of Gallet in the North American market.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Sales Support & Commercial Operations

• Support wholesale and retail partners with product availability, pricing, product information and order inquiries.
• Prepare and process sales orders, replenishment proposals and returns.
• Collaborate with Regional Account Executives & Retail Regional Managers to maximize sales opportunities.
• Monitor open orders and ensure timely fulfillment.
• Support new product launches and seasonal collections.
• Execute pricing implementation across wholesale, retail, and eCommerce channels, ensuring accuracy and alignment with corporate pricing strategies.
• Support the execution of commercial initiatives developed by Gallet Headquarters in Switzerland and local Brand Management, ensuring successful implementation across the U.S. and Canadian markets

Merchandising & Inventory Management

• Manage wholesale and eCommerce assortment planning, product allocation, and replenishment to ensure optimal product availability and support commercial objectives.
• Monitor eCommerce inventory levels and coordinate replenishment to support online sales performance.
• Analyze sell-through performance and inventory levels.
• Recommend stock transfers and replenishment strategies.
• Manage consignment and memo inventory.
• Coordinate product availability for launches.

Business Analysis & Reporting

• Prepare and distribute weekly and monthly sales, inventory, and stock performance reports.
• Analyze sales trends, sell-through, inventory performance, and product availability to support business decisions.
• Monitor KPIs and develop actionable insights to improve commercial performance.
• Assist with forecasting, assortment planning, and inventory optimization.
• Maintain accurate product and customer master data.

Cross-Functional Coordination

• Serve as the operational point of contact between Brand Management, Sales Planning & Operations, Logistics, Finance, Marketing, Customer Service, and Retail teams.
• Coordinate the implementation of commercial initiatives developed by Gallet Headquarters in Switzerland and local Brand Management, ensuring consistent execution across the U.S. and Canadian markets.
• Ensure timely communication of product availability, delivery timelines, assortment updates, and operational priorities.
• Facilitate information flow between departments to ensure alignment and execution.
• Identify operational bottlenecks and proactively coordinate solutions across teams.
• Support cross-functional project management for new initiatives.

Process Improvement

• Identify opportunities to improve workflows.
• Standardize operational processes.
• Develop reporting tools.
• Support continuous improvement initiatives.

Customer & Partner Experience

• Build strong relationships with wholesale accounts.
• Deliver exceptional customer service.
• Support new retailer onboarding.
• Ensure a premium brand experience.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience

• Bachelor's degree in business, Marketing or related field preferred.
• 2-5 years of experience in sales operations, merchandising, customer service, account coordination, or retail operations.

• Experience within luxury goods, watches, jewelry, fashion or premium consumer products preferred.

Technical Skills

• Advanced Excel
• ERP systems
• CRM (Salesforce a plus)
• Microsoft Office
• Strong analytical capabilities

Core Competencies

• Organization and attention to detail
• Analytical thinking
• Communication
• Cross-functional collaboration
• Customer focus
• Project coordination
• Adaptability
• Problem solving
• Ability to prioritize multiple initiatives in a fast-paced environment

Inclusive Benefits:
We offer a comprehensive range of benefits including:

• Medical, Dental, and Vision benefits
• FSA & HSA
• Group life insurance and disability benefits
• Paid parental leave and adoption support
• Wellness and Vision reimbursement
• Retirement Savings Plan (401k) with company match
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Commuter benefits
• Employee Discount

Work Environment:
The employee works primarily at the Company's headquarters office, generally during the normal operating hours of 8:30am to 5:30pm and may occasionally work outside of these hours as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.