Description
Join our dynamic team at Michael Popwell State Farm, where we're committed to helping you excel as a Customer Service Specialist. In this role, you'll have the opportunity to provide exceptional service to our valued clients, ensuring their needs are met with care and efficiency. You'll work in a supportive, energetic environment that values teamwork and personal growth. If you're passionate about engaging with people and eager to explore career growth in a vibrant and fast-paced setting, we're excited to meet you. We believe in empowering our team members, providing you with the tools and support needed to succeed in the ever-evolving insurance industry. Let's achieve great things together and make a real difference in our clients' lives.
Responsibilities
• Communicate frequent customer suggestions to the team to troubleshoot
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Record customer interactions and follow up on their experience with our company
• Interact with the sales lead to maintain and improve service and product knowledge
Qualifications
• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent
• Strong knowledge of customer interface and interaction