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Job Summary: 

The Franchise Support Specialist plays a critical role in supporting LifeSafer's Franchise Business Development team by providing operational, administrative, and project support for the LifeSafer and Guardian distributor network. 

This position is designed to increase the capacity of the Franchise team by managing day-to-day operational responsibilities, allowing franchise leadership to focus on strategic growth initiatives, distributor expansion, and revenue-generating activities across Ignition Interlock (IID), Intelligent Speed Assistance (ISA), and Portable Alcohol Monitoring (PAM). 

The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment while supporting multiple franchise partners and internal stakeholders. 

Duties/Responsibilities: 

Franchise & Distributor Support 

• Serve as the primary operational support resource for the Franchise team. 

• Assist franchise and distributor partners with day-to-day operational requests. 

• Maintain strong working relationships with franchise owners and internal departments. 

• Coordinate communication between distributors and internal teams including Operations, Customer Care, Finance, Compliance, Marketing, and Business Development. 

• Ensure timely follow-up on distributor questions, requests, and action items. 

Operational Support 

• Process distributor and location system updates including new locations, closures, ownership changes, and account maintenance. 

• Assist with billing support, cost reporting, and distributor reconciliation. 

• Coordinate inventory requests and equipment tracking. 

• Maintain distributor records, agreements, contact information, and documentation. 

• Monitor franchise reporting and ensure data accuracy. 

• Track distributor performance metrics and operational activity. 

• Assist with issue resolution and escalation as needed. 

Compliance & Quality 

• Monitor distributor compliance with company standards and operational procedures. 

• Track compliance requirements and follow up on outstanding action items. 

• Assist with quality assurance initiatives and distributor audits. 

• Support documentation related to franchise performance and operational compliance. 

• Help maintain consistency across the distributor network by ensuring adherence to Standard Operating Procedures (SOPs). 

Business Development Support  

Support the Franchise Director with initiatives that drive business growth by: 

• Researching expansion opportunities and prospective distributor markets. 

• Coordinating Lunch & Learn programs and distributor meetings. 

• Assisting with conference planning and follow-up. 

• Supporting onboarding of new distributors. 

• Coordinating purchase order setup and distributor access to internal systems. 

• Assisting with marketing materials, branding requests, and sales collateral. 

• Supporting franchise expansion initiatives across both existing and new markets. 

Reporting & Administration 

• Prepare recurring business reports and performance dashboards. 

• Maintain distributor databases and operational tracking tools. 

• Monitor project timelines and follow up on outstanding deliverables. 

• Coordinate meetings, agendas, and action items. 

• Assist leadership with special projects and strategic initiatives. 

Skills/Abilities:  

• Exceptional organizational skills with strong attention to detail. 

• Ability to manage multiple priorities simultaneously. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building abilities. 

• Strong analytical and problem-solving skills. 

• Ability to work independently while collaborating across multiple departments. 

• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint). 

• Experience with CRM, ERP, or reporting platforms preferred. 

• Comfortable working in a rapidly growing and evolving business environment. 

• Traveling requirement up to 15% (as needed for distributor meetings, conferences, and trainings). 

Education and Experience: 

• 2-5 years of experience in business operations, franchise support, account management, project coordination, customer success, or business administration. 

• Experience working with franchise systems, distributors, dealers, or multi-location organizations preferred. 

• Experience supporting Business Development or Sales teams is highly desirable. 

Physical Requirements (With or without reasonable accommodation): 

• Sitting:  41% to 70%  

• Standing:  15 to 40% 

• Walking:    15 to 40% 

• Fine Motor Movements:  Over70 % 

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.