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Sap Support Engineer Jobs (NOW HIRING)

Wawa, Inc.

SAP Support Engineer

Media, PA · On-site

SAP Support Engineer Location: Corporate Department: Information Technology Job Summary : The SAP Support Engineer provides enterprise-level production support for SAP applications in a 24/7 ...

FHR

M113- SAP Support Engineer 8574

West Columbia, SC · On-site

W2 Only (No Subcontractors) Contract Duration: 12-Month Contract Our direct client is seeking an experienced SAP Support Engineer 8574 this position located in Columbia, SC. - 3+ years of experience ...

Wawa, Inc.

SAP Support Senior Engineer

Media, PA · On-site

The SAP Support Senior Engineer is a senior functional role responsible for refining and maintaining the stability and operational excellence of SAP solutions supporting core retail business ...

SAP

SAP NS2 Support Engineer

Herndon, VA · On-site

SAP NS2 Secure Cloud Support organization is seeking an experienced Software Support Engineer for the SAP Business Technology Platform. The primary responsibilities of this role are core customer ...

SAP

SAP NS2 Support Engineer

Herndon, VA · On-site

SAP NS2 Secure Cloud Support organization is seeking an experienced Software Support Engineer for the SAP Business Technology Platform. The primary responsibilities of this role are core customer ...

apiphani

Sr SAP Basis Engineer

Boston, MA · On-site +1

$120K - $140K/yr

... SAP Basis Engineer a.k.a. Sr Application Support Engineer, SAP Delivery Lead Sr SAP Support ... Perform project-based and production support responsibilities as needed to support apiphani managed ...

apiphani

Sr SAP Basis Engineer

Boston, MA · Remote

$120K - $140K/yr

... SAP Basis Engineer a.k.a. Sr Application Support Engineer, SAP Delivery Lead Sr SAP Support ... Perform project-based and production support responsibilities as needed to support apiphani managed ...

apiphani

Sr SAP Basis Engineer

Boston, MA · Remote

$120K - $140K/yr

... SAP Basis Engineer a.k.a. Sr Application Support Engineer, SAP Delivery Lead Sr SAP Support ... Perform project-based and production support responsibilities as needed to support apiphani managed ...

apiphani

Sr SAP Basis Engineer

Boston, MA · On-site +1

$120K - $140K/yr

... SAP Basis Engineer a.k.a. Sr Application Support Engineer, SAP Delivery Lead Sr SAP Support ... Perform project-based and production support responsibilities as needed to support apiphani managed ...

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How much do sap support engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for sap support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are SAP Support Engineers?

SAP Support Engineers are IT professionals who specialize in providing technical assistance and troubleshooting for SAP software systems. They help organizations resolve system issues, manage configurations, and maintain optimal performance of SAP applications. Their duties often include diagnosing problems, implementing solutions, and supporting end-users to ensure smooth business operations. SAP Support Engineers may also work with updates, system integrations, and user training to maximize the value of SAP technologies.

What are the key skills and qualifications needed to thrive as a SAP Support Engineer, and why are they important?

To thrive as a SAP Support Engineer, you need strong knowledge of SAP modules, troubleshooting skills, and a relevant degree in computer science or information technology. Experience with SAP Solution Manager, ticketing systems like ServiceNow, and SAP certifications such as SAP Certified Application Associate are highly valuable. Excellent communication, problem-solving abilities, and customer service orientation set top performers apart in this role. These skills and qualifications are crucial to efficiently resolve technical issues, support business processes, and ensure seamless SAP system performance for organizations.

What are some common challenges faced by SAP Support Engineers and how can they be addressed?

SAP Support Engineers often encounter challenges such as troubleshooting complex system issues, managing multiple support tickets simultaneously, and staying updated with frequent SAP updates and patches. Effective communication with both technical teams and end-users is crucial, as is prioritizing tasks based on impact and urgency. Proactively documenting solutions and participating in ongoing training can help address these challenges, ensuring efficient problem resolution and continuous professional growth.
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Infographic showing various Sap Support Engineer job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 22% Full Time, 6% Temporary, and 68% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
SAP Support Engineer

SAP Support Engineer

Wawa, Inc.

Media, PA • On-site

Full-time

Posted 18 days ago

Wawa rating

6.5

Company rating: 6.5 out of 10

Based on 1,101 frontline employees who took The Breakroom Quiz

8th of 47 rated convenience stores

Job description

Job Description
Job Title: SAP Support Engineer
Location: Corporate
Department: Information Technology
Job Summary: The SAP Support Engineer provides enterprise-level production support for SAP applications in a 24/7 operational environment. This role is support-first, focused on incident management, problem investigation, service restoration, and operational stability, with strong adherence to ITIL and service management principles. The role emphasizes troubleshooting ability, operational rigor, and the ability to learn and support complex platforms within our hybrid SAP state (ECC migration to S/4).
Principal Duties:
  • Act as a technical resource to identify, analyze, diagnose and resolve issues for SAP applications.
  • Provide L2 production support for SAP applications, focusing on rapid issue triage, service restoration, and operational stability.
  • Collaborate with SAP functional teams, technical teams, and business partners to ensure stable, reliable system operation.
  • Own and manage incidents, service requests, and problems through their full lifecycle in alignment with ITIL practices.
  • Perform detailed incident analysis and troubleshooting, identifying root causes, workarounds, and resolution paths.
  • Act as an escalation point for Tier 1 support teams and coordinate with senior SAP analysts, developers, basis teams, and vendors for complex issues.
  • Identify opportunities to improve monitoring, alerting, automation, or support processes.
  • Contribute to problem management through trend analysis, repeat-incident identification, and root cause investigations.
  • Participate in the planning, implementation and testing of SAP features and functions.
  • Assist with the configuration of SAP solutions while understanding cross module impacts across finance, inventory, sales and reporting.
  • Support change and release activities by validating fixes prior to deployment and monitoring post-change outcomes during the multi-year transformation program.
  • Support day-to-day operations for SAP ECC and/or SAP S/4HANA environments, focusing on monitoring, error handling, and functional issue resolution.
  • Escalate functional or configuration-related issues appropriately while providing strong diagnostic input.
  • Monitor application health, jobs, and interfaces to proactively identify and address issues before business impact occurs.
  • Troubleshoot and resolve integration points between SAP and downstream/upstream systems, coordinating with integration and middleware teams as needed.
  • Build working knowledge of SAP business processes and system behavior through hands-on support experience and mentorship.
  • Understand how failures propagate across systems and processes, and communicate impact clearly to business and IT stakeholders.
  • Create and maintain support documentation, runbooks, knowledge articles, and troubleshooting guides.
  • Execute support activities in accordance with IT Service Management (ITSM) processes, including incident, problem, change, and release management.
  • Ensure accurate and timely ticket documentation, including clear problem statements, investigation steps, resolution details, and business impact.
  • Participate in post-incident reviews, lessons learned, and operational improvement initiatives.
  • Continuously develop SAP platform knowledge, service management skills, and technical troubleshooting capabilities through training and experience.

Essential Functions:
  • Strong analytical, diagnostic, and troubleshooting skills
  • Solid understanding of ITIL / service management concepts and disciplined execution of support processes
  • Strong written and verbal communication skills, including technical issue articulation
  • Ability to manage multiple concurrent issues in a fast-paced production environment
  • Proven ability to quickly learn complex enterprise systems and business processes
  • Willingness to participate in on-call rotation and support critical operations
  • Demonstrate strong ownership, accountability, and customer-focused behavior during high-impact incidents.
  • Ability to participate in a 24/7 on-call rotation to support critical business operations, including after-hours incident response.

Basic Qualifications:
  • Bachelor's degree in Information Technology, Engineering, Business, or related field preferred
  • 3+ years of experience in application support, production operations, or enterprise system support
  • Demonstrated experience working in a formal ITSM / ITIL-driven support environment
  • Experience supporting mission-critical business applications in production
  • Ability to analyze system issues beyond surface-level symptoms and drive resolution
  • Experience supporting ERP systems (SAP, Oracle, or similar)
  • Exposure to SAP ECC and/or SAP S/4HANA environments
  • Experience with system integrations, batch processing, or interfaces (IDOCs, EDI, middleware)
  • Familiarity with retail, supply chain, finance, or large-scale transactional environments

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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