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POSITION SUMMARY:

This position serves as an essential resource and subject matter expert in the continuous support of the company's ERP system to ensure user tickets are resolved in a timely fashion. The SAP Specialist writes scripts to develop reports and help with the ongoing development of training manuals, end-user documentation, technical guides, and other materials used to support the ongoing process continuation and improvement of our systems, processes, and end-user training library.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from management personnel; may assist other departmental employees in the performance of the job functions. This position does not supervise any position(s). This position is located in Building 3 - SAP Department.

DUTIES AND RESPONSIBILITIES:

• Monitor the SAP ticketing system to ensure timely resolution of user tickets
• Provide technical support to troubleshoot user errors
• Organize, maintain and analyze SAP master data to ensure data integrity
• Prepare data sets from outer sources for batch import into SAP
• Perform SAP maintenance tasks such as validating business partners, items, and discount schedules.
• Develop on-demand reports for sales, accounting, customer service, and other departments as requested
• Perform end-user training and develop training documentation such as help files and how-to guides
• Maintain the SAP product library through working with marketing to ensure all product photos and descriptions are up to date
• Develop troubleshooting documentation to be used internally by the SAP team
• Process item request forms and engineering change notifications
• Develop best practices newsletter
• Support and or lead with other special projects as assigned
• Other duties as assigned

QUALIFICATIONS/REQUIREMENTS:

• Bachelor Degree in Business or a Technical field or equivalent
• 3 or more years of technical experience with SAP Business One or any other major ERP system
• 2 or more years working with end-users to troubleshoot and resolve user errors and other technical issues
• Experience with writing queries, developing reports and user guides, and technical documentation
• Intermediate to Advanced Microsoft Office user
• Excellent verbal and written communication skills
• Excellent organizational skills with strong attention to detail and accuracy

• Ability to analyze and solve problems in a constantly changing environment
• Self-starter with the ability to perform under pressure.

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to communicate (read and write) effectively in a business environment.
• Ability to follow procedures and instructions.
• Ability to sit at a desk for long periods to assemble documentation and record data.
• Ability to walk the facilities to collect necessary data.
• Ability to lift, pull, push and carry objects and supplies (up to 20lbs).
• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to exercise independent judgment in determining how to conduct assigned tasks.

Hours: Monday to Friday 8:00 AM to 4:30 PM must be willing and able to work some Saturdays or stay beyond scheduled shift if needed to meet business demands.

The above job description supersedes all previous descriptions. This job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities. This description does not state or imply that the functions listed above are the only tasks to be performed by the employee occupying this position. Management has the right to add to or change the job responsibilities at any time.

Equal Employment Opportunity Statement: Gaumard Scientific is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Gaumard Scientific is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gaumard Scientific are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Gaumard Scientific will not tolerate discrimination or harassment based on any of these characteristics. Gaumard Scientific encourages applicants of all ages. Gaumard Scientific will provide reasonable accommodation to employees who have protected disabilities consistent with local law.