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Sap Help Desk Manager Jobs (NOW HIRING)

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel management tasks for Help Desk staff * Work as an escalation resource for Help Desk 1 and 2 personnel

Capital Rx

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel management tasks for Help Desk staff * Work as an escalation resource for Help Desk 1 and 2 personnel

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.Key Responsibilities:Supervise Tier 1/2 ...

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

$100 - $125/hr

We'relooking for a Help Desk Manager to lead a high-performing support team and drive the delivery of outstanding technology services across our organization. This is an exciting opportunity for a ...

Zero Hiring

Help Desk Manager

Lakewood, NJ · On-site

$10K - $145K/yr

About the role As Help Desk Manager, you own the overall performance and success of the service desk. Reporting to the CIO/CTO, you lead the Pod Leads and support teams, set the standard for service ...

Apha Omega Integration

Help Desk Manager

Washington, DC · On-site

$100 - $125/hr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid - Washington, DC Alpha Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

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Sap Help Desk Manager information

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$37.5K

$83.8K

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How much do sap help desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for sap help desk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

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For Sap Help Desk Manager jobs, the most frequently searched job titles are:

Infographic showing various Sap Help Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Manager

Charlotte, NC • On-site

Judi Health
See more jobs at Judi Healthexternal

$100K - $110K/yr

Full-time

Posted 27 days ago

Job description

About Judi Health
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.
Location: Hybrid 3 days a week in Charlotte, NC office
About Judi Health
Judi Health is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Judi Health's mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Judi Health delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi Health is among the fastest-growing PBMs in the country.
Position Responsibilities:
  • Train and mentor Help Desk 1 and 2 personnel
  • Partner with IT Director to perform personnel management tasks for Help Desk staff
  • Work as an escalation resource for Help Desk 1 and 2 personnel
  • Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)
  • Assist in promptly responding to user requests via ticketing system/phone calls/IM
  • Assist HD staff and end-users with access/system issues
  • Interface with internal partner teams to help drive best practices and compliance
  • Manage user systems via MDM Software
  • Write and update documentation for user reference
  • Help build and establish procedures for the Helpdesk team
  • Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to start, however.)

Required Qualifications:
  • 4+ Years of experience in a Help Desk role (preferably in a medium or larger company.)
  • A customer-oriented approach to problem resolution
  • Experience supporting Mac hardware/OSX in a Help Desk environment
  • Experience supporting remote users in a distributed environment
  • Experience with Jira Service desk or a similar ticketing system
  • Experience with Office 365 suite
  • Experience with MDM
  • 1-2 year's experience in a supervisory or management role
  • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

Charlotte, NC Salary Range
$100,000-$110,000 USD
All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.

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