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Sap Customer Service Representative Jobs (NOW HIRING)

Yaskawa

Customer Service Rep

Waukegan, IL · On-site

$24.33 - $32.84/hr

We are seeking a Customer Service Representative to coordinate, process and close warranty customer ... SAP/CRM knowledge concerning the Service and Sales Modules is highly preferred * Familiarity with ...

Formerra

Customer Service Representative

Romeoville, IL · Hybrid

$16.25 - $22.25/hr

The Customer Service Representative is the primary point of contact for an assigned group of ... Proficient with Microsoft Office Suite, SAP, or related software. Education and Experience: * 5 ...

GUHRING INC

Customer Service Representative

Brookfield, WI

$15 - $20.50/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping ... SAP experience is a plus * Ability to read and interpret order information and technical documents

Myhr

Customer Service Representative

Rancho Cordova, CA · On-site

$24 - $26/hr

Position type: Hourly Customer Service Representative FULL-TIME| Rancho Cordova The primary ... Exposure to SAP not required but would be helpful. Must possess strong decision-making and ...

KHS USA INC

Customer Service Rep

Waukesha, WI · On-site

$16 - $21.75/hr

The Customer Support Representative is the first point of contact for KHS customers seeking to ... Receive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud) * Process ...

Airgas

Customer Service Representative

Billerica, MA · On-site

$25 - $30/hr

R10093918 Customer Service Representative (Open) Location: Billerica, MA - Filling industrial How ... Familiarity with SAP, Google, or MS Office Applications. * A detailed understanding of SAP and PROS ...

N-C

Customer Service Representative

Virginia Beach, VA · On-site

$14.25 - $19.25/hr

The Customer Service Representative serves as a primary point of contact for customers and internal ... Accurately enters, maintains, and updates sales orders in SAP, ensuring correctness of: Pricing ...

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Seeking a Customer Service Representative II We are seeking a dedicated SCC Customer Service ... Provide SAP system support and serve as backup system administrator Non-System Responsibilities ...

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Sap Customer Service Representative information

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How much do sap customer service representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for sap customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is SAP in customer service?

SAP in customer service refers to the use of SAP software, a widely used enterprise resource planning (ERP) system, to manage customer data, transactions, and service processes. Customer service representatives often use SAP tools to access client information, process orders, and support business operations efficiently.

What is the difference between Sap Customer Service Representative vs SAP Support Specialist?

AspectSap Customer Service RepresentativeSAP Support Specialist
CredentialsCustomer service training, basic SAP knowledgeSAP certifications, technical expertise
Work EnvironmentCustomer-facing, call centers, help desksTechnical support, IT departments, remote or on-site
Employer & IndustryERP vendors, consulting firms, large corporationsERP vendors, IT service providers, enterprise companies
Search & Comparison IntentCustomer service roles, SAP support jobsTechnical SAP support, troubleshooting roles

While both roles involve SAP, the Sap Customer Service Representative primarily handles customer inquiries and provides support from a customer service perspective. In contrast, the SAP Support Specialist offers technical troubleshooting and advanced SAP system support. The roles differ mainly in technical expertise and focus, but both are essential in SAP-related support environments.

How does a SAP Customer Service Representative typically collaborate with other departments to resolve client issues?

SAP Customer Service Representatives regularly work with teams such as sales, technical support, and logistics to address and resolve client inquiries or issues. For example, when a customer reports a problem with an order or system functionality, representatives coordinate internally to gather information, expedite solutions, and ensure clear communication back to the client. This cross-functional collaboration helps provide timely and accurate resolutions, enhances the overall customer experience, and requires strong teamwork and communication skills.

What are SAP Customer Service Representatives?

SAP Customer Service Representatives are professionals who use SAP software to manage and resolve customer inquiries, issues, and service requests. They work within organizations that utilize the SAP Customer Relationship Management (CRM) system or SAP Customer Service (CS) module to ensure efficient handling of customer interactions. Their responsibilities typically include logging customer tickets, tracking service orders, updating records, and collaborating with other departments to provide timely solutions. These representatives play a key role in maintaining customer satisfaction and streamlining service processes through their expertise in SAP systems.

Is it hard to get an SAP job?

Securing an SAP Customer Service Representative position can be competitive and typically requires relevant experience, knowledge of SAP software, and strong communication skills. Having certifications or training in SAP modules can improve job prospects, but the difficulty varies based on location, experience, and industry demand.

Are SAP jobs high paying?

SAP Customer Service Representative roles typically offer competitive salaries that depend on experience, location, and certifications. Entry-level positions may have moderate pay, while experienced professionals with SAP certifications and technical skills can earn higher salaries, often exceeding industry averages for customer service roles.

What are the key skills and qualifications needed to thrive as an SAP Customer Service Representative, and why are they important?

To thrive as an SAP Customer Service Representative, you need a solid understanding of customer service principles, strong problem-solving abilities, and familiarity with SAP software, often supported by a relevant diploma or degree. Proficiency in SAP Customer Service (CS) modules, CRM systems, and ticketing tools like ServiceNow is typically required. Exceptional communication, patience, and attention to detail help you effectively resolve customer inquiries and build strong relationships. These skills and tools ensure efficient service delivery, high customer satisfaction, and optimal use of SAP functionalities.

Is SAP a remote job?

A SAP Customer Service Representative role can be remote, hybrid, or on-site depending on the employer and company policies. Many companies offer remote work options for roles involving SAP software, especially if the job involves customer support, data entry, or system management, and may require familiarity with remote collaboration tools. Availability of remote work varies by organization and position requirements.
More about Sap Customer Service Representative jobs
What states have the most Sap Customer Service Representative jobs? States with the most job openings for Sap Customer Service Representative jobs include:
What job categories do people searching Sap Customer Service Representative jobs look for? The top searched job categories for Sap Customer Service Representative jobs are:
Sap Customer Service Representative jobs near you
Infographic showing various Sap Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep

Customer Service Rep

Yaskawa

Waukegan, IL • On-site

$24.33 - $32.84/hr

Full-time

Retirement

Posted 8 days ago

Yaskawa rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

107th of 433 rated machine equipment manufacturers

Job description

Yaskawa America, Inc. - Drives & Motion Division is a global leader in variable speed drives, motion controls and robotics. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow. Yaskawa's culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond.
We are seeking a Customer Service Representative to coordinate, process and close warranty customer property claims, ensuring all are followed up on and completed, schedule Drives field service and startups and process customer and ASP warranty claims timely to ensure customer satisfaction and minimal customer down time.
  • Quote Drives Field Service, Startup Industrial, Startup Commercial as well as Customer Property Repairs for Drives products.
  • Processes in house repair orders and follows through from start to finish.
  • Ships warranty part shipments when required.
  • Schedule Drives Field Service and Startups based on Product, Tech location and availability of parts and or personnel whether internal or 3rd party.
  • Responsible for issuing purchase orders for the ASP providers.
  • Issue RMA's and ensure parts are returned by ASP's and are moved from consignment.
  • Run open order reports each week and follow up with ASP's to ensure their reports are received, parts are returned, warranty is verified and invoice is submitted.
  • Review ASP service reports for trips and hours to ensure they are within the program's requirements.
  • Follow up and confirm/complete/bill open orders and advising customer of the outcome.
  • Process and ensure proper warranty information is provided to factories so that Yaskawa is reimbursed for products covered under warranty.
  • Provide pertinent feedback to Sales team and Management of any technical issues requiring follow-up.
  • Resolve conflicts with ASP's, distributors and end users.

Qualifications:
  • Minimum of five to eight years of Customer Service, Order Entry and/or Call Center experience preferred
  • Strong Project Management and organizational skill-sets
  • Must be able to work with all levels of management, various departments, external sales and many different types of customers
  • Excellent communication and interpersonal abilities including technical writing and presentation skills; highly organized and strong analytical skills
  • Proficient with PC and software (word processing, graphics, spreadsheets, etc.)
  • SAP/CRM knowledge concerning the Service and Sales Modules is highly preferred
  • Familiarity with business systems and a good understanding of production, engineering, sales, and aftermarket functions
  • Possess a knowledge and proven background in creating and improving workflow and business processes
  • A thorough understanding and demonstrated experience of troubleshooting and problem resolution techniques
  • Must be able to communicate effectively with customers to determine the best course of action for each situation
  • Ability to work under high pressure; in constantly changing environment.
  • Must be able to work independently with minimal Supervision

Some key advantages to working at Yaskawa include: a global environment with interactions to numerous cultures, career opportunities in diverse areas, a highly competitive benefit package, including uncapped incentive plan, car allowance, a generous 401(K) plan, profit sharing, corporate wide bonus plan, educational assistance programs offering up to $10,000 a year for graduate courses, and monetary rewards through Associate Recognition Programs. Yaskawa is an equal opportunity employer.
EOE/M/F/Disabled/Vets
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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