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Sap Customer Service Representative Jobs (NOW HIRING)

Conair

Customer Service Representative

East Windsor, NJ

$16 - $21.75/hr

The CSR role is essential to company success, supporting key functions from customer master data management in SAP to order processing, issue resolution, and returns. Position Summary Customer ...

KPMG

Director, SAP CRM, Utilities

Atlanta, GA · On-site

$184K - $324K/yr

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice. Responsibilities: * Develop and execute a comprehensive CRM strategy that aligns with the client ...

Malone

Customer Service Representative

El Segundo, CA

$17 - $23.25/hr

Receive, expedite, and accurately process customer sales orders to completion using SAP ... Service Representative: * Bilingual (Spanish / English) experience in a customer service-related ...

SAP

SAP SCM Business Process Consultant EWM

Newtown Square, PA · On-site

$63.75 - $83.25/hr

Recognizing that every customer environment is unique, we deliver tailored, outcome-based services ... At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on ...

PangeaTwo

Customer Service (SAP Required)

Birmingham, AL · On-site

$18 - $20/hr

Customer Service (SAP Required) Customer Service (SAP Required) $18 - $20 per hour Hoover, AL Our ... Support a team of sales representatives * Accurately enter customer orders and process invoices

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How much do sap customer service representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for sap customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Sap Customer Service Representative vs SAP Support Specialist?

AspectSap Customer Service RepresentativeSAP Support Specialist
CredentialsCustomer service training, basic SAP knowledgeSAP certifications, technical expertise
Work EnvironmentCustomer-facing, call centers, help desksTechnical support, IT departments, remote or on-site
Employer & IndustryERP vendors, consulting firms, large corporationsERP vendors, IT service providers, enterprise companies
Search & Comparison IntentCustomer service roles, SAP support jobsTechnical SAP support, troubleshooting roles

While both roles involve SAP, the Sap Customer Service Representative primarily handles customer inquiries and provides support from a customer service perspective. In contrast, the SAP Support Specialist offers technical troubleshooting and advanced SAP system support. The roles differ mainly in technical expertise and focus, but both are essential in SAP-related support environments.

How does a SAP Customer Service Representative typically collaborate with other departments to resolve client issues?

SAP Customer Service Representatives regularly work with teams such as sales, technical support, and logistics to address and resolve client inquiries or issues. For example, when a customer reports a problem with an order or system functionality, representatives coordinate internally to gather information, expedite solutions, and ensure clear communication back to the client. This cross-functional collaboration helps provide timely and accurate resolutions, enhances the overall customer experience, and requires strong teamwork and communication skills.

What are SAP Customer Service Representatives?

SAP Customer Service Representatives are professionals who use SAP software to manage and resolve customer inquiries, issues, and service requests. They work within organizations that utilize the SAP Customer Relationship Management (CRM) system or SAP Customer Service (CS) module to ensure efficient handling of customer interactions. Their responsibilities typically include logging customer tickets, tracking service orders, updating records, and collaborating with other departments to provide timely solutions. These representatives play a key role in maintaining customer satisfaction and streamlining service processes through their expertise in SAP systems.

What are the key skills and qualifications needed to thrive as an SAP Customer Service Representative, and why are they important?

To thrive as an SAP Customer Service Representative, you need a solid understanding of customer service principles, strong problem-solving abilities, and familiarity with SAP software, often supported by a relevant diploma or degree. Proficiency in SAP Customer Service (CS) modules, CRM systems, and ticketing tools like ServiceNow is typically required. Exceptional communication, patience, and attention to detail help you effectively resolve customer inquiries and build strong relationships. These skills and tools ensure efficient service delivery, high customer satisfaction, and optimal use of SAP functionalities.
More about Sap Customer Service Representative jobs
What states have the most Sap Customer Service Representative jobs? States with the most job openings for Sap Customer Service Representative jobs include:
What job categories do people searching Sap Customer Service Representative jobs look for? The top searched job categories for Sap Customer Service Representative jobs are:
Sap Customer Service Representative jobs near you
Infographic showing various Sap Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 14% Internship, 57% Full Time, and 29% Contract. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Wilcox Industries

Portsmouth, NH • On-site

$16.25 - $22.25/hr

Full-time

Posted 14 days ago

Job description

The Customer Service Representative (CSR) provides critical customer support within the Sales & Marketing Department, acting as a key link between Wilcox and its customers. This individual must demonstrate strong written and verbal communication skills, possess a solid understanding of product information, and thrive in a fast-paced environment. A genuine commitment to helping others and delivering exceptional service is essential.
This position requires extensive hands-on collaboration with the Marketing, Production, and Quality Assurance teams, in addition to active customer relationship management, and light administrative responsibilities. The ideal candidate can effectively prioritize and manage multiple tasks while performing under pressure and maintaining a high level of professionalism, credibility, and integrity.
The Customer Service Representative supports order fulfillment, while also assisting and working with the sales team to provide direct customer support. This role involves preparing quotations using standard terms, entering sales orders into SAP, and communicating key updates and details on order statuses to dealers and customers. The CSR will coordinate with internal Wilcox departments to ensure smooth processing and delivery of orders.
Additionally, this individual will be responsible for learning export regulations and licensing processes in support of international sales, including familiarity with ITAR and Commerce Department requirements governing the export and import of Wilcox products.
The Customer Service Representative will manage assigned dealer and customer accounts, ensuring satisfaction and consistent communication. This individual will monitor dealer performance, build strong relationships to encourage new and repeat business opportunities, and become a product expert capable of assisting dealers with product functions and end-user applications.
Essential Duties & Responsibilities:
  • Serve as the primary liaison between Wilcox and assigned dealer and customer accounts, ensuring timely, accurate, and professional communication, issue resolution, and order fulfillment.
  • Process and manage customer orders from quotation through delivery, including data entry and tracking in SAP, creation of sales quotations, processing of shipping documentation, and coordination of order changes, adjustments, and cancellations.
  • Build and maintain strong relationships with dealers, OEMs, and distributors to foster satisfaction, loyalty, and repeat business, achieving and maintaining excellent rapport and service standards.
  • Provide responsive support for inquiries related to pricing, product information, technical guidance, warranty processes, and delivery timelines, collaborating closely with production, finance, and logistics teams to ensure smooth execution.
  • Coordinate cross-functionally with internal departments—including Sales, Marketing, Product Line, Quality Assurance, and Finance—to manage customer requests, resolve issues, and align on delivery schedules.
  • Prepare and maintain account documentation, including NDAs, dealer agreements, and performance records, ensuring compliance and proper tracking within internal systems and Excel databases.
  • Act as the customer advocate internally, communicating dealer goals and expectations clearly to ensure proper representation and service alignment.
  • Monitor dealer performance within assigned territories, identifying opportunities for improvement and growth.
  • Manage all domestic and international accounts, ensuring adherence to company policies, export compliance standards, and delivery commitments.
  • Train and operate within ITAR and EAR export compliance frameworks, assisting with documentation, licenses, and international shipment requirements.
  • Participate in trade shows, marketing initiatives, and customer engagement events, representing Wilcox with professionalism and product expertise.
  • Maintain up-to-date knowledge of company capabilities, products, and services to effectively communicate solutions to dealers and customers.
  • Ensure timely escalation and resolution of customer issues, coordinating with management as needed to uphold service standards and client satisfaction.
  • Manage multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and adherence to company values of integrity, accountability, and excellence.
Qualifications & Requirements:
Education & Experience:
  • Bachelor’s degree preferred; equivalent professional experience considered.
  • Minimum 2+ years of customer service, inside sales, or order management experience, preferably in a manufacturing, defense, or technical products environment.
  • Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive).
Required Skills/Abilities:
  • Experience with ERP systems (SAP preferred) and familiarity with CRM tools.
  • Working knowledge or willingness to learn ITAR/EAR export compliance regulations and licensing procedures; experience with international contracting and government procurement processes.
  • Prior military experience or familiarity with the defense industry, military operations, weapon systems, or night vision technologies strongly preferred.
  • Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
  • Proven success handling complex agreements, contracts, or projects with accuracy and attention to detail.
  • Strong problem-solving, troubleshooting, and decision-making abilities.
  • Excellent verbal and written communication skills, including the ability to convey technical information clearly.
  • High level of professionalism, reliability, and customer focus.
  • Strong interpersonal skills with the ability to work both independently and collaboratively across teams.
  • Creative, energetic, and adaptable to changing priorities and business needs.
  • Wilcox is a U.S. government defense contractor, and this position requires access to export-controlled technology. Qualified candidates must be legally authorized to access U.S. government-controlled technical data prior to beginning work.
Preferred Skills/Abilities:
  • Strong data management and recordkeeping abilities
  • Comfort with Excel, databases, and SAP/ERP systems
  • Analytical thinking
  • Excellent verbal and written communication skills; convey information clearly and build positive relationships with customers and internal teams.
  • Empathetic and customer-focused mindset; handle inquiries and complaints with patience, professionalism, and care.
  • Strong organizational and multitasking skills; manage multiple requests, prioritize tasks, and meet response deadlines.
Physical Requirements:
  • Must be able to sit, stand, walk, talk, hear; use hands and fingers to handle and touch objects, tools, or controls to work in a production environment. Vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus to work. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times.
Wilcox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Wilcox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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