Job Title: SAP Basis Lead Consultant
Location: Newtown Square, PA- Onsite
12 months contract
Experience: 12 – 15+ Years
Role Overview
We are seeking an experienced Basis Lead Consultant to take full ownership of Basis AMS service delivery across complex and large-scale SAP landscapes for multiple global customers. The ideal candidate must have strong Basis expertise, excellent communication skills, and proven experience leading teams of 10+ consultants in a 24x7 support environment.
This role demands a highly proactive leader who can drive operational excellence, ensure SLA adherence, mentor delivery teams, and collaborate closely with customer and internal SAP teams.
Key Responsibilities:
Service Delivery & Operations
-
Lead the end-to-end delivery of AMS services across SAP environments (ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA, PI/PO, CPI).
-
Act as the first point of escalation for all technical delivery issues.
-
Ensure on-time delivery, SLA compliance, and adherence to SAP-standard processes.
-
Oversee shift rotations and ensure seamless handovers across global teams.
-
Identify delivery risks and create mitigation or response plans.
Technical Leadership
-
Guide and mentor teams in Basis, Security, and Data Growth areas.
-
Provide expert support in troubleshooting complex SAP Basis issues across ABAP/Java stacks and HANA DB.
-
Drive RCA-based problem-solving for recurring issues.
-
Collaborate with cross-functional SAP teams to enable agile resolution of critical incidents.
Reporting & Governance
-
Prepare and review:
-
Monthly Service Performance Reports
-
Weekly Issue Trackers & Open Items
-
Monthly Continuous Improvement Reports
-
Publish SLA, KPI, and performance insights for leadership and customer stakeholders.
-
Maintain quality assurance for all deliverables, documentation, and service components.
Tools, Process & Innovation
-
Hands-on experience with SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools.
-
Promote the adoption of AI-based automations, process improvements, and service optimization initiatives.
-
Ensure robust governance, compliance, and standardization across delivery processes.
Customer Management
-
Engage actively in customer calls, consultations, and technical discussions.
-
Handle complex customer interactions with maturity and clarity.
-
Provide customer pulse, identify focus areas, and recommend improvements to leadership.
Technical & Functional Skills
-
Expert-level Basis Administration (HANA DB, ABAP/Java stacks, system copies, upgrades, migrations, performance tuning).
-
Strong exposure to ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, CPI.
-
Deep understanding of large-scale and multi-customer SAP landscapes.
-
Strong analytical, troubleshooting, and problem-solving abilities.
Soft Skills
-
Excellent verbal and written communication skills for global stakeholder interactions.
-
Strong people management, mentoring, and team coordination abilities.
-
Proactive, innovative mindset with focus on continuous improvement.
Qualifications
-
Bachelor’s degree in computer science, Engineering, Information Systems, or related field.
-
10–15+ years of Basis experience, including leadership roles in global environments.
-
SAP Basis certification and ITIL
-
Proven experience leading teams of 10+ consultants in multi-customer delivery models.