... performance tuning, and troubleshooting. • Perform SAP HANA installation, revision upgrades ... management, user and role administration, security hardening, and system copy or refresh activities ...
... performance tuning, and troubleshooting. • Perform SAP HANA installation, revision upgrades ... management, user and role administration, security hardening, and system copy or refresh activities ...
The incumbent will cultivate a high-performance, inclusive culture of agents and team leaders ... Define a strategy for cross-functional data integrity (SAP, CRM, CCaaS, Snowflake), ensuring agent ...
The incumbent will cultivate a high-performance, inclusive culture of agents and team leaders ... Define a strategy for cross-functional data integrity (SAP, CRM, CCaaS, Snowflake), ensuring agent ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology ... management, monitoring, controls, guardrails, and human oversight requirements * Evaluate risks ...
SAP BASIS Admin
San Jose, CA · On-site
The role involves managing various SAP and HANA systems, ensuring smooth operations, and optimizing performance. Responsibilities : • Responsible for managing various SAP and HANA systems. • ...
SAP BASIS Admin
San Jose, CA · On-site
The role involves managing various SAP and HANA systems, ensuring smooth operations, and optimizing performance. Responsibilities : • Responsible for managing various SAP and HANA systems. • ...
Understanding of SAP TM on HANA optimization, performance tuning, and analytics capabilities ... Change management and organizational adoption strategies, including training program design ...
Understanding of SAP TM on HANA optimization, performance tuning, and analytics capabilities ... Change management and organizational adoption strategies, including training program design ...
Remote The SAP PaPM Lead Consultant will be responsible for designing, implementing, and optimizing SAP Profitability and Performance Management solutions to meet business objectives. This role ...
Remote The SAP PaPM Lead Consultant will be responsible for designing, implementing, and optimizing SAP Profitability and Performance Management solutions to meet business objectives. This role ...
Understanding of SAP TM on HANA optimization, performance tuning, and analytics capabilities ... Change management and organizational adoption strategies, including training program design ...
Understanding of SAP TM on HANA optimization, performance tuning, and analytics capabilities ... Change management and organizational adoption strategies, including training program design ...
SAP SCM Manager Location: Mason, OH Type : Full time What You ll Do: The Manager is responsible for ... and performance management; successfully managing multiple priorities and deadlines; and ...
SAP SCM Manager Location: Mason, OH Type : Full time What You ll Do: The Manager is responsible for ... and performance management; successfully managing multiple priorities and deadlines; and ...
SAP PERFORMANCE TESTING
Charlotte, NC · On-site
Job Title: SAP Performance Testing Location: Charlotte, NC Length: Full Time/Perm The SAP ... FSR is a multi-year initiative to replace aging and loosely integrated financial management systems ...
SAP PERFORMANCE TESTING
Charlotte, NC · On-site
Job Title: SAP Performance Testing Location: Charlotte, NC Length: Full Time/Perm The SAP ... FSR is a multi-year initiative to replace aging and loosely integrated financial management systems ...
SAP Performance testing
Bellevue, WA · On-site
... customer management and delivery. 10+ years minimum technical testing experience with HP ... Extensive experience on SAP Performance testing Having SAP Development experince is an added ...
SAP Performance testing
Bellevue, WA · On-site
... customer management and delivery. 10+ years minimum technical testing experience with HP ... Extensive experience on SAP Performance testing Having SAP Development experince is an added ...
Understanding of SAP TM on HANA optimization, performance tuning, and analytics capabilities ... Change management and organizational adoption strategies, including training program design ...
Understanding of SAP TM on HANA optimization, performance tuning, and analytics capabilities ... Change management and organizational adoption strategies, including training program design ...
SAP Basis Performance Consultant
Malvern, PA · On-site +1
$90 - $130/hr
We are looking for an experienced SAP Basis consultant to act as a performance advisor for complex ... volume management (excluding archiving strategies) • Support planning activities for data ...
SAP Basis Performance Consultant
Malvern, PA · On-site +1
$90 - $130/hr
We are looking for an experienced SAP Basis consultant to act as a performance advisor for complex ... volume management (excluding archiving strategies) • Support planning activities for data ...
Lifecycle Management: Cloud Transport Management Service, Content Agent Service, BTP CI/CD or ... SAP HANA Cloud administration and performance tuning. * ABAP and clean core extensibility ...
Lifecycle Management: Cloud Transport Management Service, Content Agent Service, BTP CI/CD or ... SAP HANA Cloud administration and performance tuning. * ABAP and clean core extensibility ...
Lead QA calibrations to align evaluation standards. 2. Performance Measurement & Scorecards Develop and manage agent performance scorecards. Identify performance gaps and opportunities. Support ...
Lead QA calibrations to align evaluation standards. 2. Performance Measurement & Scorecards Develop and manage agent performance scorecards. Identify performance gaps and opportunities. Support ...
SAP is the global market leader for business software and related services, and SAP National ... Monitor and manage team goals and performance and ensure team understands how they align and relate ...
SAP is the global market leader for business software and related services, and SAP National ... Monitor and manage team goals and performance and ensure team understands how they align and relate ...
Sap Agent Performance Management information
What is an SAP Agent Performance Management professional?
A SAP Agent Performance Management (APM) professional is responsible for implementing, maintaining, and optimizing SAP’s Agent Performance Management solutions within an organization. Their role typically involves configuring the software, analyzing agent performance data, and generating reports to help improve productivity and efficiency among customer service or sales agents. They also collaborate with stakeholders to ensure the system aligns with business goals and provide training or support to users. In addition, SAP APM professionals may troubleshoot system issues and suggest process improvements based on data insights.
What are the key skills and qualifications needed to thrive as an SAP Agent Performance Management professional?
To thrive as an SAP Agent Performance Management professional, you need a solid background in business process analysis, data management, and experience with SAP systems—often supported by a degree in business, IT, or a related field. Familiarity with SAP Agent Performance Management modules, analytics tools, and certifications such as SAP Certified Application Associate are highly valuable. Strong problem-solving skills, attention to detail, and effective communication are important soft skills for optimizing agent performance and collaborating with stakeholders. These capabilities are crucial for driving process improvements and ensuring efficient, data-driven management of agent productivity within organizations.
What are the main challenges faced by professionals in SAP Agent Performance Management, and how can they be addressed?
Professionals in Sap Agent Performance Management often encounter challenges such as integrating data from multiple sources, ensuring real-time performance monitoring, and driving actionable insights for agent improvement. Addressing these challenges requires strong technical skills with SAP tools, effective communication with stakeholders, and a continuous learning mindset to stay updated on platform enhancements. Collaborating closely with IT, operations, and HR teams is also key to implement best practices and foster a culture of performance excellence.
What is the difference between Sap Agent Performance Management vs Sap Support Analyst?
| Aspect | Sap Agent Performance Management | Sap Support Analyst |
|---|---|---|
| Primary Focus | Monitoring and optimizing SAP agent performance and system efficiency | Providing technical support and troubleshooting SAP issues |
| Required Skills | SAP system knowledge, performance metrics, troubleshooting | SAP modules, issue diagnosis, user support |
| Work Environment | IT operations, system monitoring tools | Help desk, user support, technical troubleshooting |
While both roles involve SAP systems, Sap Agent Performance Management focuses on monitoring and improving agent performance, whereas Sap Support Analysts handle user issues and technical troubleshooting. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates for each role.
What are popular job titles related to Sap Agent Performance Management jobs?
For Sap Agent Performance Management jobs, the most frequently searched job titles are:
Database Administrator - SAP HANA / SAP Basis
Remote
Two95 International Inc.
• Recruiting and Staffing Services • 11 - 50 employees11 - 50 employees
Contractor
Posted 29 days ago
Job description
Title: Database Administrator - SAP HANA / SAP Basis
Location: Remote Work
Type: 1+ Year Contract
Rate: $Open /hr.
Job Description:
• Prefer 10+ years of experience supporting SAP HANA, SAP S/4HANA, SAP Basis, and cloud-connected SAP applications in enterprise environments.
• Provide operational support for highly available SAP S/4HANA and SAP HANA landscapes, including system administration, monitoring, maintenance, upgrades, patching, performance tuning, and troubleshooting.
• Perform SAP HANA installation, revision upgrades, backup and recovery, system replication administration, tenant database management, user and role administration, security hardening, and system copy or refresh activities using HDB backup and recovery methods.
• Support SAP NetWeaver ABAP and S/4HANA administration, including kernel and support package maintenance, transport management, client administration, background jobs, RFC connections, spool administration, and application availability checks.
• Administer and troubleshoot SAP Cloud Connector, including subaccount configuration, high availability, certificates, trust relationships, access control mappings, virtual host and port configuration, and connectivity between on-premise or private cloud systems and SAP BTP services.
• Support SAP Analytics Cloud connectivity and integrations with SAP HANA and SAP S/4HANA, including live connections, import connections, agent connectivity, authentication, certificates, and end-to-end troubleshooting.
• Configure, operate, and troubleshoot SAP HANA Smart Data Integration and Smart Data Access, including Data Provisioning Agent installation and upgrades, remote source configuration, flowgraphs, replication tasks, subscriptions, adapters, and replication monitoring.
• Diagnose SDI replication latency, failed tasks, connectivity issues, certificate problems, source or target database errors, and data consistency issues; coordinate with application and network teams through resolution.
• Understand network infrastructure architecture including firewalls, load balancers, DNS, proxies, DMZs, private connectivity, and third-party cloud environments.
• Implement and maintain SSL/TLS certificates, including certificate requests, deployment, renewal, trust-store maintenance, and troubleshooting of secure communication issues.
• Develop and maintain operational procedures, architecture documentation, runbooks, recovery procedures, and knowledge-transfer materials.
• Participate in incident response, change management, disaster recovery exercises, capacity planning, and on-call support when required.
• Experience with SAP HANA Cockpit, SAP HANA Studio or database explorer, SAP Solution Manager, and SAP Focused Run for technical monitoring and alerting is preferred.
• Ability to work independently, investigate unfamiliar issues, coordinate across infrastructure, security, network, and application teams, and drive problems to resolution in regulated environments.
Requirements
Benefits
Pl fwd your updated CVs to deivy.malli@two95intl.com
Contact - Deivy - 856 528 3312 extn 1221
Location: Remote Work
Type: 1+ Year Contract
Rate: $Open /hr.
Job Description:
• Prefer 10+ years of experience supporting SAP HANA, SAP S/4HANA, SAP Basis, and cloud-connected SAP applications in enterprise environments.
• Provide operational support for highly available SAP S/4HANA and SAP HANA landscapes, including system administration, monitoring, maintenance, upgrades, patching, performance tuning, and troubleshooting.
• Perform SAP HANA installation, revision upgrades, backup and recovery, system replication administration, tenant database management, user and role administration, security hardening, and system copy or refresh activities using HDB backup and recovery methods.
• Support SAP NetWeaver ABAP and S/4HANA administration, including kernel and support package maintenance, transport management, client administration, background jobs, RFC connections, spool administration, and application availability checks.
• Administer and troubleshoot SAP Cloud Connector, including subaccount configuration, high availability, certificates, trust relationships, access control mappings, virtual host and port configuration, and connectivity between on-premise or private cloud systems and SAP BTP services.
• Support SAP Analytics Cloud connectivity and integrations with SAP HANA and SAP S/4HANA, including live connections, import connections, agent connectivity, authentication, certificates, and end-to-end troubleshooting.
• Configure, operate, and troubleshoot SAP HANA Smart Data Integration and Smart Data Access, including Data Provisioning Agent installation and upgrades, remote source configuration, flowgraphs, replication tasks, subscriptions, adapters, and replication monitoring.
• Diagnose SDI replication latency, failed tasks, connectivity issues, certificate problems, source or target database errors, and data consistency issues; coordinate with application and network teams through resolution.
• Understand network infrastructure architecture including firewalls, load balancers, DNS, proxies, DMZs, private connectivity, and third-party cloud environments.
• Implement and maintain SSL/TLS certificates, including certificate requests, deployment, renewal, trust-store maintenance, and troubleshooting of secure communication issues.
• Develop and maintain operational procedures, architecture documentation, runbooks, recovery procedures, and knowledge-transfer materials.
• Participate in incident response, change management, disaster recovery exercises, capacity planning, and on-call support when required.
• Experience with SAP HANA Cockpit, SAP HANA Studio or database explorer, SAP Solution Manager, and SAP Focused Run for technical monitoring and alerting is preferred.
• Ability to work independently, investigate unfamiliar issues, coordinate across infrastructure, security, network, and application teams, and drive problems to resolution in regulated environments.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
- 10+ years of hands-on experience in SAP HANA database administration and SAP Basis support.
- Strong experience supporting SAP S/4HANA, SAP Cloud Connector, SAP Analytics Cloud, and SDI/Data Provisioning Agent integrations.
- SAP HANA, SAP Basis, SAP S/4HANA, SAP BTP, or SAP Analytics Cloud certifications are strongly preferred.
- Master's degree preferred.
Benefits
Pl fwd your updated CVs to deivy.malli@two95intl.com
Contact - Deivy - 856 528 3312 extn 1221
About TWO95 International
Sourced by ZipRecruiter
At TWO95 International, we believe it is imperative that a hiring company is assured of procuring the right candidate to fill a job requirement. We have an extensive local and International network, and a fully digitalized sourcing approach that allows us to find a candidate best suited for the job. Furthermore, we strive to secure well matched opportunities that align with the personal and career aspirations of our candidates.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Cherry Hill, NJ, US
Year founded
2009