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Sap Agent Performance Management Jobs (NOW HIRING)

Winaxis

SAP Performance Engineer

Austin, TX · On-site

... Management (APM) tools such as Dynatrace, AppDynamics (AppD), and Splunk - Expertise in SAP HANA performance engineering - Proven ability in database tuning and optimization - Strong analytical and ...

Osv_bioventus

Manager SAP

Durham, NC · On-site

Bioventus LLC., seeks Manager SAP (Durham, NC) Duties: Provide comprehensive leadership to the SAP ... Conduct full performance management cycle. Coach, guide, and manage performance of direct reports ...

Osv_bioventus

Manager SAP

Durham, NC · On-site

Bioventus LLC., seeks Manager SAP (Durham, NC) Duties: Provide comprehensive leadership to the SAP ... Conduct full performance management cycle. Coach, guide, and manage performance of direct reports ...

Bioventus

Manager SAP

Durham, NC · On-site

Bioventus LLC., seeks Manager SAP (Durham, NC) Duties: Provide comprehensive leadership to the SAP ... Conduct full performance management cycle. Coach, guide, and manage performance of direct reports ...

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Sap Agent Performance Management information

What is an SAP Agent Performance Management professional?

A SAP Agent Performance Management (APM) professional is responsible for implementing, maintaining, and optimizing SAP’s Agent Performance Management solutions within an organization. Their role typically involves configuring the software, analyzing agent performance data, and generating reports to help improve productivity and efficiency among customer service or sales agents. They also collaborate with stakeholders to ensure the system aligns with business goals and provide training or support to users. In addition, SAP APM professionals may troubleshoot system issues and suggest process improvements based on data insights.

What are the key skills and qualifications needed to thrive as an SAP Agent Performance Management professional?

To thrive as an SAP Agent Performance Management professional, you need a solid background in business process analysis, data management, and experience with SAP systems—often supported by a degree in business, IT, or a related field. Familiarity with SAP Agent Performance Management modules, analytics tools, and certifications such as SAP Certified Application Associate are highly valuable. Strong problem-solving skills, attention to detail, and effective communication are important soft skills for optimizing agent performance and collaborating with stakeholders. These capabilities are crucial for driving process improvements and ensuring efficient, data-driven management of agent productivity within organizations.

What are the main challenges faced by professionals in SAP Agent Performance Management, and how can they be addressed?

Professionals in Sap Agent Performance Management often encounter challenges such as integrating data from multiple sources, ensuring real-time performance monitoring, and driving actionable insights for agent improvement. Addressing these challenges requires strong technical skills with SAP tools, effective communication with stakeholders, and a continuous learning mindset to stay updated on platform enhancements. Collaborating closely with IT, operations, and HR teams is also key to implement best practices and foster a culture of performance excellence.

What is the difference between Sap Agent Performance Management vs Sap Support Analyst?

AspectSap Agent Performance ManagementSap Support Analyst
Primary FocusMonitoring and optimizing SAP agent performance and system efficiencyProviding technical support and troubleshooting SAP issues
Required SkillsSAP system knowledge, performance metrics, troubleshootingSAP modules, issue diagnosis, user support
Work EnvironmentIT operations, system monitoring toolsHelp desk, user support, technical troubleshooting

While both roles involve SAP systems, Sap Agent Performance Management focuses on monitoring and improving agent performance, whereas Sap Support Analysts handle user issues and technical troubleshooting. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates for each role.

What are popular job titles related to Sap Agent Performance Management jobs?

For Sap Agent Performance Management jobs, the most frequently searched job titles are:

Infographic showing various Sap Agent Performance Management job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote

Saint Augustine, FL • On-site, Remote

Simple Solutions
See more jobs at Simple Solutionsexternal

$85 - $115/hr

Contractor

Posted 14 days ago

Job description


Sr.SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote some possible Travel
Position Overview
We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management. You have 10-15 years SAP experience and 5-7 years CRM with 2-3 APM implementations.
The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.
Key Responsibilities
Implementation Responsibilities
• Lead end-to-end SAP CRM with Agent Performance Management implementations.
• Conduct business requirements gathering and solution design workshops.
• Configure SAP CRM APM modules to support:
oAgent onboarding
oProducer and broker management
oAgent hierarchy management
oLicensing and compliance tracking
oCommission and incentive compensation processing
oStatement and payout generation
• Design commission structures, schedules, and compensation plans.
• Configure workflows, forms, validations, and business rules.
• Support data migration, cleansing, and reconciliation activities.
• Develop and execute testing strategies including:
oUnit Testing
oSystem Integration Testing (SIT)
oUser Acceptance Testing (UAT)
• Participate in deployment and hypercare support activities.
Support Responsibilities
• Provide L2/L3 production support for SAP APM.
• Analyze and resolve commission calculation issues.
• Troubleshoot agent hierarchy and ownership problems.
• Investigate payout discrepancies and commission disputes.
• Support month-end and quarter-end processing activities.
• Monitor interfaces and resolve integration failures.
• Perform root cause analysis and implement permanent fixes.
• Collaborate with business users and technical teams to resolve incidents and service requests.
Integration Responsibilities
• Support integrations between SAP APM and:
oSAP S/4HANA
oSAP ECC
oSAP SuccessFactors
oData warehouses
oCRM systems
oInsurance policy administration systems
• Work with API-based and file-based integrations.
• Support inbound and outbound data feeds.
Required Qualifications
Experience
• 5+ years of SAP Agent Performance Management experience.
• Minimum 2 full lifecycle SAP APM implementations.
• Minimum 2 years of SAP APM production support experience.

Apply