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Samsung Customer Service Jobs (NOW HIRING)

2020 Companies

Samsung Experience Consultant

Danbury, CT · On-site

$20/hr

If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices ...

2020 Companies

Samsung Experience Consultant

Ocala, FL · On-site

$16/hr

If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices ...

2020 Companies

Samsung Experience Consultant

Madison, WI · On-site

$17.50/hr

If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices ...

2020 Companies

Samsung Experience Consultant

Madison, WI · On-site

$17.50/hr

If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices ...

2020 Companies

Samsung Experience Consultant

Boston, MA · On-site

$20/hr

If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices ...

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How much do samsung customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for samsung customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Samsung Customer Service position, and why are they important?

To thrive as a Samsung Customer Service representative, you need strong communication and problem-solving skills, along with a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software and basic knowledge of Samsung products and troubleshooting processes are often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills in this role. These abilities enable representatives to efficiently resolve customer issues, enhance customer satisfaction, and maintain Samsung’s reputation for quality support.

What are the most common challenges faced by Samsung Customer Service representatives?

Samsung Customer Service representatives often encounter challenges such as handling a high volume of inquiries, managing complex technical questions, and addressing frustrated customers. The variety of Samsung products means you may need to quickly learn about new devices and updates, as well as stay current on troubleshooting procedures. Developing effective problem-solving skills and maintaining clear communication can help navigate these situations successfully. Despite these challenges, the role provides valuable experience in customer support, technology, and teamwork, which can open doors to future advancement within customer service or related fields.

What is a Samsung Customer Service job?

A Samsung Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, processing returns or warranties, and providing product information. Representatives communicate via phone, email, chat, or in-person at service centers to ensure customer satisfaction. Key responsibilities may include resolving complaints, guiding customers through product setup, and escalating complex issues to technical teams. This role requires strong communication skills, patience, and knowledge of Samsung products and services.

More about Samsung Customer Service jobs
What cities are hiring for Samsung Customer Service jobs? Cities with the most Samsung Customer Service job openings:
What are the most commonly searched types of Samsung Customer Service jobs? The most popular types of Samsung Customer Service jobs are:
What states have the most Samsung Customer Service jobs? States with the most job openings for Samsung Customer Service jobs include:
What job categories do people searching Samsung Customer Service jobs look for? The top searched job categories for Samsung Customer Service jobs are:
Samsung Customer Service jobs near you
Infographic showing various Samsung Customer Service job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Samsung Experience Consultant

Samsung Experience Consultant

2020 Companies

Beaverton, OR • On-site

$18/hr

Part-time

Posted 23 days ago

2020 Companies rating

7.5

Company rating: 7.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

18th of 42 rated marketing agency

Job description

Job Type:
Regular
Work Location:
Best Buy 451 - Beaverton, OR 97005
Overview:
Become a Part-Time Retail Sales Associate* for Samsung Electronics America (SEA)!
We are 2020 Companies, an outsourced sales and marketing company. Our clients are some of the most well-known brands in Consumer Electronics, Telecom, and Energy. They hire us to employ, train, and deploy people like you to represent their brand.
If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices, including phones, tablets, wearables and more! Be a part of something bigger!
We are looking for a motivated Samsung Experience Consultant (SEC) to drive sales within a Best Buy retail store. The ideal candidate will excel in sales and consumer electronics, is well organized and a self-starter, and has both a passion for customer service and a knack for building relationships.
Day-in-the-Life as a Retail Sales Associate:
  • Demonstrate, sell and promote Samsung products to customers in Best Buy
  • Ensure that consumers have the latest and most relevant product information available when making a purchase decision
  • Excel at building relationships with Best Buy associates and leadership within the retail store through daily trainings, collaboration and goal sharing

What's in it for you?
  • Competitive, weekly pay
  • Hourly pay: $18.00
  • Next day pay on-demand with DailyPay
  • Paid training completed online, at home via computer or mobile device
  • Apparel provided
  • Company provided tablet or phone
  • Exciting work environment to showcase your customer service skills
  • Share and learn with ongoing training and development
  • Scheduled to work during high traffic times including weekends (required), weekdays and some holiday's

Job Description:
Core Competencies: Skills utilized as an SEC that are identified as drivers of success: Plan and Align, Drive Results, Customer Focus, Collaborates, and Tech Savvy.
Key Responsibilities:
  • Drive sellout of Samsung mobile products and services within a Best Buy retail store utilizing conversational consulting sales techniques
  • Uncover and understand the needs of the customer and recommend a Samsung product to fit and fill those needs
  • Build confidence in Samsung products and services for both Best Buy employees, new and repeat customers as a brand evangelist
  • Build strong partnerships with Best Buy staff with the purpose of driving the key initiatives and goals of all teams
  • Meet or exceed personal and store sales goals on a monthly basis
  • Provide excellent customer and client service through interaction with both customers and Best Buy employees
  • Ensure retail brand standards are met through merchandising, security, installation, and cleanliness
  • Complete display resets upon request and during new product launches
  • Complete daily reporting on sales performance and retail insights

Performance Measurements:
  • Regular and prompt attendance
  • Daily accurate reporting
  • Meet or exceed established monthly/weekly sales quota/goals
  • Customer/client satisfaction

Qualifications:
  • High school diploma or equivalent required
  • Six (6) months prior sales, retail, telecom or marketing experience preferred
  • Demonstrated knowledge of products and services
  • Excellent communications, presentation, interpersonal and problem-solving skills
  • Impeccable integrity and commitment to customer satisfaction
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Availability to work evenings, weekends and high demand retail holidays
  • Ability to maintain customer confidentiality

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

What 2020 Companies employees say

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About 2020

Sourced by ZipRecruiter

2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.

Industry

Marketing

Company size

5,001 - 10,000 Employees

Headquarters location

Southlake, TX, US

Year founded

1991

Social media

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