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Samsung Customer Service Jobs in Virginia (NOW HIRING)

XACT

Customer Service Specialist - VA

Virginia Beach, VA · On-site +1

$14.99 - $15/hr

... excellent customer service from your secured home office. Requirements * Must speak English ... Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life -- and at ...

XACT

Customer Service Specialist - VA

Richmond, VA · On-site +1

$14.99 - $15/hr

Customer Service Specialist - Make a Difference for Our Customers Every Day Position Overview: We ... Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life -- and at ...

Visioncent Inc.

Retail Sales Representative

Richmond, VA · On-site

... Samsung, and AT&T. We work inside major retail locations, connecting customers with the latest devices, services, and promotions. We are looking for motivated, outgoing individuals to join our team ...

VIcom

Systems Administrator I

Virginia Beach, VA · On-site

$26 - $34/hr

... Samsung Telephony * Remote access solution troubleshooting and support of VPN/SSL and Terminal ... Improve customer service, perception, and satisfaction * Work in a team environment and ...

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Samsung Customer Service information

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How much do samsung customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for samsung customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Samsung Customer Service?

A Samsung Customer Service job involves assisting customers with inquiries, troubleshooting technical issues, processing returns or warranties, and providing product information. Representatives communicate via phone, email, chat, or in-person at service centers to ensure customer satisfaction. Key responsibilities may include resolving complaints, guiding customers through product setup, and escalating complex issues to technical teams. This role requires strong communication skills, patience, and knowledge of Samsung products and services.

What are the key skills and qualifications needed to thrive in Samsung Customer Service?

To thrive as a Samsung Customer Service representative, you need strong communication and problem-solving skills, along with a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software and basic knowledge of Samsung products and troubleshooting processes are often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills in this role. These abilities enable representatives to efficiently resolve customer issues, enhance customer satisfaction, and maintain Samsung’s reputation for quality support.

What are the most common challenges faced by Samsung Customer Service representatives?

Samsung Customer Service representatives often encounter challenges such as handling a high volume of inquiries, managing complex technical questions, and addressing frustrated customers. The variety of Samsung products means you may need to quickly learn about new devices and updates, as well as stay current on troubleshooting procedures. Developing effective problem-solving skills and maintaining clear communication can help navigate these situations successfully. Despite these challenges, the role provides valuable experience in customer support, technology, and teamwork, which can open doors to future advancement within customer service or related fields.

What degree do you need to work at Samsung Customer Service?

Samsung Customer Service positions typically require a high school diploma or equivalent; some roles may prefer or require post-secondary education such as an associate's or bachelor's degree. Customer service skills, technical knowledge of Samsung products, and good communication are also important qualifications.

What are popular job titles related to Samsung Customer Service jobs in Virginia?

For Samsung Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Samsung Customer Service jobs in Virginia look for?

The top searched job categories for Samsung Customer Service jobs in Virginia are:

Samsung Customer Service jobs near you
Infographic showing various Samsung Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Entry-Level Marketing & Customer Service Representative

Visioncent Inc.

Richmond, VA • On-site

$14.75 - $20/hr

Full-time

Re-posted 25 days ago

Job description

We are a fast-growing sales and marketing firm representing major brands like Apple, Samsung, and AT&T, and we’re expanding our teamIf you’re outgoing, motivated, and love working with people, this is a great opportunity to gain real business experience — no prior experience required.

What You'll be Doing 

-Working inside major retail locations

- Assisting customers with product information and promotions

- Helping new customers get signed up for services

- Providing a positive, professional customer experience

- Learning leadership and business development skills


What we Offer

-Paid training (no experience needed)

-Fast-track career advancement opportunities

-Hands-on mentorship from experienced leaders

-Fun, team-oriented work environment

- Weekly pay


We're Looking for

- Strong communicators

- Friendly and people-focused

- Goal-oriented and motivated

- Reliable and professional

- Looking to grow, not just find a job