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Salesforce Customer Success Manager Jobs (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC · On-site

Maintain accurate and up-to-date information in Salesforce CRM About you: * 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS ...

Sweep Inc.

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... Deeply understand each customer's Salesforce infrastructure, data flow, and GTM strategy. * Serve ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... Deeply understand each customer's Salesforce infrastructure, data flow, and GTM strategy. * Serve ...

CSC

Customer Success Manager

Wilmington, DE · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... Salesforce CRM experience preferred, but not required * Intellectual Property, Domain Name, Brand ...

Wiley & Sons, Inc.

About the Role Customer Success Managers are responsible for maximizing digital implementation ... Provide regular account and adoption intelligence in SFDC after working with customers. Confirm ...

enosiX

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager enosix is a fast-growing B2B SaaS company that has solved one of ... Develop a deep understanding of each customer's business objectives, SAP landscape, and Salesforce ...

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Salesforce Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do salesforce customer success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for salesforce customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Customer Success Manager?

A Salesforce Customer Success Manager (CSM) is a professional who works with clients to ensure they are getting maximum value from Salesforce products and services. Their role involves guiding customers through onboarding, adoption, and optimization of Salesforce solutions, as well as addressing any issues or challenges that arise. CSMs act as trusted advisors, helping clients achieve their business goals by leveraging Salesforce features effectively. They also serve as a bridge between the customer and Salesforce support or sales teams to ensure a positive overall experience.

How does a Salesforce Customer Success Manager typically collaborate with sales and technical teams to support clients?

A Salesforce Customer Success Manager works closely with both sales and technical teams to ensure clients achieve their desired outcomes with Salesforce products. They act as a bridge by communicating client needs and feedback to technical teams, facilitating seamless onboarding, and identifying upsell or cross-sell opportunities with the sales team. Regular meetings and joint planning sessions are common, allowing the Customer Success Manager to proactively address potential challenges and ensure a unified approach to client support. This collaboration is essential for delivering a cohesive customer experience and driving long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Salesforce Customer Success Manager, and why are they important?

To thrive as a Salesforce Customer Success Manager, you need a solid understanding of CRM concepts, customer relationship management strategies, and a background in business or technology, often supported by a relevant bachelor's degree. Familiarity with Salesforce products, proficiency in using Salesforce CRM, and certifications such as Salesforce Administrator or Salesforce Certified Customer Success Manager are highly valued. Strong communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills and qualifications are crucial for effectively driving customer adoption, ensuring client satisfaction, and maximizing the value clients gain from Salesforce solutions.

What is the difference between Salesforce Customer Success Manager vs Salesforce Account Executive?

AspectSalesforce Customer Success ManagerSalesforce Account Executive
Primary FocusCustomer retention, success, and ongoing supportGenerating new business and closing sales
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, prospecting, negotiation
Work EnvironmentPost-sales support within Salesforce ecosystemSales meetings, lead generation, client acquisition
CertificationsSalesforce certifications helpful but not mandatorySalesforce certifications beneficial for product knowledge

The Salesforce Customer Success Manager focuses on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, the Salesforce Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong Salesforce knowledge and certifications, but their core objectives differ—one emphasizes customer success, the other sales growth.

What cities are hiring for Salesforce Customer Success Manager jobs?

Cities with the most Salesforce Customer Success Manager job openings:

What states have the most Salesforce Customer Success Manager jobs?

States with the most job openings for Salesforce Customer Success Manager jobs include:

What are popular job titles related to Salesforce Customer Success Manager jobs?

For Salesforce Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Salesforce Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Raleigh, NC • On-site

Global Relay
See more jobs at Global Relayexternal

Full-time

Posted 20 days ago

Job description

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs.

You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

  • Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
  • Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
  • Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
  • Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
  • Build and execute account plans that balance growth and risk mitigation
  • Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
  • Create customer champions and advocate for customer needs internally
  • Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
  • Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
  • Enhance customers' target operating models and optimize to improve satisfaction and usage
  • Maintain accurate and up-to-date information in Salesforce CRM

About you:

  • 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
  • Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
  • Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
  • Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
  • Excellent project management, communication, and presentation skills
  • Experience with Salesforce or a similar CRM platform
  • Resourceful, proactive, and collaborative with a strong customer-first mindset
  • Bachelor's degree required; Master's degree is a plus

Nice to Have:

  • Experience working with mid-market customers in a compliance-driven SaaS environment
  • Prior involvement in creating or scaling customer success playbooks or enablement initiatives
  • Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

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