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Salesforce Customer Success Manager Jobs (NOW HIRING)

Energy Exemplar

Customer Success Manager

North, SC · On-site

Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio. Candidate Requirements & Qualifications * BS/BA in Business Management, Strategy ...

Salesloft

Sr. Customer Success Manager

OR · On-site +1

THE SKILL SET: * 6+ years of experience in a Customer Success role * 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such ...

Salesloft

Senior Customer Success Manager

OR · On-site +1

THE SKILL SET: * 6+ years of experience in a Customer Success role * 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such ...

Energy Exemplar

Customer Success Manager

Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio. Candidate Requirements & Qualifications * BS/BA in Business Management, Strategy ...

Salesloft

Sr. Customer Success Manager

THE SKILL SET: * 6+ years of experience in a Customer Success role * 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such ...

Drift

Senior Customer Success Manager

The skill set: * 6+ years of experience in a Customer Success role * 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such ...

Clari + Salesloft

Senior Customer Success Manager

THE SKILL SET: * 6+ years of experience in a Customer Success role * 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such ...

Energy Exemplar

Customer Success Manager

Columbus, OH · On-site +1

Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio. Candidate Requirements & Qualifications * BS/BA in Business Management, Strategy ...

Energy Exemplar

Customer Success Manager

Chicago, IL · On-site +1

Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio. Candidate Requirements & Qualifications * BS/BA in Business Management, Strategy ...

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Salesforce Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do salesforce customer success manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for salesforce customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Customer Success Manager?

A Salesforce Customer Success Manager (CSM) is a professional who works with clients to ensure they are getting maximum value from Salesforce products and services. Their role involves guiding customers through onboarding, adoption, and optimization of Salesforce solutions, as well as addressing any issues or challenges that arise. CSMs act as trusted advisors, helping clients achieve their business goals by leveraging Salesforce features effectively. They also serve as a bridge between the customer and Salesforce support or sales teams to ensure a positive overall experience.

How does a Salesforce Customer Success Manager typically collaborate with sales and technical teams to support clients?

A Salesforce Customer Success Manager works closely with both sales and technical teams to ensure clients achieve their desired outcomes with Salesforce products. They act as a bridge by communicating client needs and feedback to technical teams, facilitating seamless onboarding, and identifying upsell or cross-sell opportunities with the sales team. Regular meetings and joint planning sessions are common, allowing the Customer Success Manager to proactively address potential challenges and ensure a unified approach to client support. This collaboration is essential for delivering a cohesive customer experience and driving long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Salesforce Customer Success Manager, and why are they important?

To thrive as a Salesforce Customer Success Manager, you need a solid understanding of CRM concepts, customer relationship management strategies, and a background in business or technology, often supported by a relevant bachelor's degree. Familiarity with Salesforce products, proficiency in using Salesforce CRM, and certifications such as Salesforce Administrator or Salesforce Certified Customer Success Manager are highly valued. Strong communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills and qualifications are crucial for effectively driving customer adoption, ensuring client satisfaction, and maximizing the value clients gain from Salesforce solutions.

What is the difference between Salesforce Customer Success Manager vs Salesforce Account Executive?

AspectSalesforce Customer Success ManagerSalesforce Account Executive
Primary FocusCustomer retention, success, and ongoing supportGenerating new business and closing sales
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, prospecting, negotiation
Work EnvironmentPost-sales support within Salesforce ecosystemSales meetings, lead generation, client acquisition
CertificationsSalesforce certifications helpful but not mandatorySalesforce certifications beneficial for product knowledge

The Salesforce Customer Success Manager focuses on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, the Salesforce Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong Salesforce knowledge and certifications, but their core objectives differ—one emphasizes customer success, the other sales growth.

What cities are hiring for Salesforce Customer Success Manager jobs?

Cities with the most Salesforce Customer Success Manager job openings:

What states have the most Salesforce Customer Success Manager jobs?

States with the most job openings for Salesforce Customer Success Manager jobs include:

What are popular job titles related to Salesforce Customer Success Manager jobs?

For Salesforce Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Salesforce Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

North, SC • On-site

Energy Exemplar
See more jobs at Energy Exemplarexternal

Full-time

Re-posted 18 days ago

Job description

About the Position

This role is critical to help engage, retain, enable, and grow Energy Exemplar's customers. The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption and expansion.

The Customer Success Manager will be responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers, helping customers derive maximum value from their investments in EE technologies, leading to project success, retention, and growth.

As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence.

Key Responsibilities

  • Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
  • Build strategic customer relationships alongside the Account Executive to elevate the Energy Exemplar experience across the customer's organization
  • Drive adoption of AI and best practices to enhance customer engagement, improve operational efficiency, and support data driven decision making
  • Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates, issue escalations, and other key initiatives
  • Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams
  • Ensure smooth renewals through proactive customer engagement and a deep understanding of customer goals and objectives; provide advance notice of major platform changes, including pricing updates
  • Maintain accurate customer profiles within Salesforce, including customer health, sentiment, license footprint, financial footprint, use cases, and organizational structure
  • Maintain customer engagement throughout each lifecycle stage within HubSpot
  • Manage renewal opportunities within Salesforce throughout the renewal lifecycle
  • Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.

Candidate Requirements & Qualifications

  • BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
  • 3+ years' experience in management consulting, technical account management, Customer Success, or enterprise software sales
  • Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment
  • Proven capability in organizing and leading executive-level customer discussions
  • Significant customer facing experience leading enterprise customers through business or technology transformation initiatives, with large account/project management experience
  • Experience adopting or championing AI powered tools and workflows to improve customer outcomes, operational efficiency, or team productivity
  • Strong analytical, problem-solving, and relationship management skills, with excellent written and verbal communication abilities.

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