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Salesforce Customer Success Manager Jobs (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC

Maintain accurate and up-to-date information in Salesforce CRM About you: * 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS ...

Nutrislice

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Company: Nutrislice Work Type: Remote Employment: Full Time Location: US Seniority: Mid Level Technologies: Salesforce, ChurnZero Requirements: 3+ years in software ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

Maintain customer information and activity in CRM tools like Salesforce, ensuring accurate record ... success, sales, or consulting capacity. * Familiarity with IT services such as Microsoft O365 ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of ... Familiarity with customer success platforms (e.g., Hubspot and Salesforce), and data analysis tools.

Logically

Customer Success Manager

Dublin, OH · Remote

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Maintain customer information and activity in CRM tools like Salesforce, ensuringaccuraterecord ...

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Salesforce Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do salesforce customer success manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for salesforce customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Salesforce Customer Success Manager typically collaborate with sales and technical teams to support clients?

A Salesforce Customer Success Manager works closely with both sales and technical teams to ensure clients achieve their desired outcomes with Salesforce products. They act as a bridge by communicating client needs and feedback to technical teams, facilitating seamless onboarding, and identifying upsell or cross-sell opportunities with the sales team. Regular meetings and joint planning sessions are common, allowing the Customer Success Manager to proactively address potential challenges and ensure a unified approach to client support. This collaboration is essential for delivering a cohesive customer experience and driving long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Salesforce Customer Success Manager, and why are they important?

To thrive as a Salesforce Customer Success Manager, you need a solid understanding of CRM concepts, customer relationship management strategies, and a background in business or technology, often supported by a relevant bachelor's degree. Familiarity with Salesforce products, proficiency in using Salesforce CRM, and certifications such as Salesforce Administrator or Salesforce Certified Customer Success Manager are highly valued. Strong communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills and qualifications are crucial for effectively driving customer adoption, ensuring client satisfaction, and maximizing the value clients gain from Salesforce solutions.

What is a Salesforce Customer Success Manager?

A Salesforce Customer Success Manager (CSM) is a professional who works with clients to ensure they are getting maximum value from Salesforce products and services. Their role involves guiding customers through onboarding, adoption, and optimization of Salesforce solutions, as well as addressing any issues or challenges that arise. CSMs act as trusted advisors, helping clients achieve their business goals by leveraging Salesforce features effectively. They also serve as a bridge between the customer and Salesforce support or sales teams to ensure a positive overall experience.

What is the difference between Salesforce Customer Success Manager vs Salesforce Account Executive?

AspectSalesforce Customer Success ManagerSalesforce Account Executive
Primary FocusCustomer retention, success, and ongoing supportGenerating new business and closing sales
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, prospecting, negotiation
Work EnvironmentPost-sales support within Salesforce ecosystemSales meetings, lead generation, client acquisition
CertificationsSalesforce certifications helpful but not mandatorySalesforce certifications beneficial for product knowledge

The Salesforce Customer Success Manager focuses on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, the Salesforce Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong Salesforce knowledge and certifications, but their core objectives differ—one emphasizes customer success, the other sales growth.

What cities are hiring for Salesforce Customer Success Manager jobs? Cities with the most Salesforce Customer Success Manager job openings:
Who are the top companies hiring for Salesforce Customer Success Manager jobs? The top employers for Salesforce Customer Success Manager jobs are:
What states have the most Salesforce Customer Success Manager jobs? States with the most job openings for Salesforce Customer Success Manager jobs include:
Infographic showing various Salesforce Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager, Director

Customer Success Manager, Director

Salesforce

San Francisco, CA • On-site

Full-time

Posted 27 days ago

Salesforce rating

7.8

Company rating: 7.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

101st of 188 rated software companies

Job description

Job Summary:
Salesforce is the #1 AI CRM, dedicated to driving customer success through innovation and technology. The Customer Success Manager, Director will lead internal business units to maximize platform success, build relationships with executive teams, and drive strategic initiatives to ensure sustained growth and stability.
Responsibilities:
• Drive a holistic success strategy that aligns internal platform investments with long-term business objectives, quantifying ROI and translating technical milestones into executive-level impact stories.
• Build trusted relationships with internal executive teams to proactively identify and mitigate strategic risks, ensuring platform stability and sustained growth.
• Orchestrate cross-functional teams in a matrixed environment, elevating how Salesforce operates as Customer Zero and setting the standard for internal excellence.
• Serve as the primary subject matter expert during critical incidents, coordinating communications and executive engagement to drive rapid resolution with minimal business disruption.
Qualifications:
Required:
• 7+ years of experience in Customer Success, strategic consulting, or SaaS platform leadership, with a track record of influencing at the executive level.
• Ability to analyze complex technical concepts and translate them into clear business terms — and vice versa — for both internal partners and senior stakeholders.
• Experience supporting enterprise-scale Sales Cloud or Service Cloud deployments, with deep knowledge of architecture, advanced capabilities like Agentforce, and ecosystem integrations.
• Experience leading cross-functional teams through ambiguous, high-stakes situations and delivering results with urgency.
Preferred:
• Spoken at Dreamforce or led thought leadership on sales or service transformation topics.
• Experience with large-scale global Sales Cloud or Service Cloud transformations (thousands of users, omni-channel, complex telephony).
• Participated in Salesforce beta programs or customer advisory boards.
• Deep understanding of AI-powered selling and Agentforce capabilities.
Company:
Salesforce is a cloud-based software company that provides customer relationship management software and applications. Founded in 1999, the company is headquartered in San Francisco, USA, with a team of 10001+ employees. The company is currently Late Stage.

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